Janome Crafts & Hobbies - Recent Questions, Troubleshooting & Support

HI, this sometimes happens when it needs cleaning. Sometimes lint and thread gets caught underneath the sewing plate, so try giving it a thorough clean. Hope it helps.

Janome MyLock... | Answered on Aug 24, 2019

Try searching the internet for:

Make + Model + the word "Manual"

or contact manufacturer support or a dealer.


Janome MyLock... | Answered on Sep 12, 2016

Hi Selma, The links below are a FREE 42 page Instruction book and a youtube video showing a janome overlocking tutorial, Also there's videos down the right side of that link that may help as well........... CHEERE..

Janome Domestic Overlocking Machine Tutorial

Janome MyLock... | Answered on May 11, 2016

sounds like you could have a short in the machine, if it keeps happening you should have the machine checked

Janome 8077... | Answered on May 04, 2016

sounds like a computer problem, the machine needs to be serviced

Janome Memory... | Answered on Feb 26, 2016

the machine needs to be serviced, could be a computer problem

Janome Hello... | Answered on Feb 18, 2016

the feed dogs could be broken or the lever that raises the feed dog could be broken, needs to be serviced

Janome HD3000... | Answered on Feb 18, 2016

It might be best to contact Janome Support or call a Janome dealer. There is probably a way to reset your machine, but that information doesn't seem to be readily available on the internet.



Janome Memory... | Answered on Dec 07, 2015

contact Janome thru their website and ask tech support what might be problem .

Janome Memory... | Answered on Nov 01, 2015

here is a link to click on for Janome customer service and ask them about the error


Janome 8077... | Answered on Nov 01, 2015

the bobbin winder spindle probably needs to be checked to see if there is a part broken or if it needs some type of adjustment

Janome HD3000... | Answered on Jun 17, 2015

check with sewvacdoctor.com or A1sewingmachines.com and see if they can help you with a manual.

Janome Hello... | Answered on Jun 06, 2015

Check you instruction manual. The Bobbin goes in under the pressor foot. You need to lift or pop out the clear cover. Unsure if it is clockwise or anti-clockwise insertion. Book will tell

Janome Memory... | Answered on May 26, 2015

Caring for and cleaning a sewing machine is much the same no matter what model/make, I can't actually see a manual for yours but in general terms this is what I do.

Keep it covered and out of direct sunlight when not in use, sunlight is tough on plastic shell cased machines. Also unplug the power lead when not using, just in case of electrical fusion.

Each time you use your machine do the following (I do it when I start a new project, then clean before putting away in the cupboard if I'm not going to be back to it for a while):
wipe external surfaces to remove any thread dye particles, lint or dust. Unplug, then lift presser foot and unscrew the metal cover plate and remove to expose the bobbin case. Remove the bobbin and then lift out the bobbin holder. (With my Janome, this is held in by a magnet and there are two markings that line up to realign the case). Brush out all lint that you can get to or use tweezers to remove, you don't want to blow it further into the machine so never use canned or compressed air. Clean the bobbin holder too. With mine, there is a little wick for lubrication in the middle of the race, add a drop of good quality clear sewing machine oil, then replace the bobbin holder and cover plate.
Clean the tension discs, to do this raise the presser foot, then "floss" between the tension discs (that dial on the top front) with a piece of clean waste fabric like calico or cotton, to remove any lint or thread dye particals which can build up. I also use a felt circle under my thread spool as it helps with the thread running smoothly off the spool, I'll lift this off and clean underneath and around the back where the spool sits as the dust/dirt builts up here too.

I also throw out the needle after each project is finished, a needle is good for 6-8 sewing hours at most, depending on the material sewn. If you hear squeaking or popping when stitching slowly, your needle is blunt. Also watch for burrs on the needle tip, the needle does all the work so it pays to be fussy and change regularly. And use the correct needle for the project, sharps for wovens, ball points for knits and jerseys, and the right size, ie a 60 or 70 for very fine fabrics like organza and chiffon, 80 for poplins, 90 Jeans for denim, and 110 for very heavy materials like coatings and curtain/upholstery.

And keep magnets away from electronic machines, don't have a magnetic pin cushion on the free arm, not good for them.

Janome Hello... | Answered on Mar 02, 2015

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