JAKKS Pacific Toys - Recent Questions, Troubleshooting & Support


A bit late to the party, but two things come to mind. If the watch is new old stock with a few years on it, more than likely the battery is bad, it won't charge any more. Also, the power supply may be bad, I use 5 volt one amp charger, also, the manual says to charge it with the screen on, I tried that, and the battery will never be fully charged because the screen being on drains the battery faster than the charger can charge it.If the watch is working but the battery is low, connect the charge cable to the watch, then to the charger, otherwise the charger will pull the battery down too. So, let the screen go blank, then charge it, I have tried this method multiple times, and every time, assuming the battery is good, it fully charges in few hours. If you are adventurous, you can upgrade the battery to 450mah, it's a little bigger than the one it comes with, but lasts a lot longer, only a small amount of modification to the plastic strips made into the watch back need to be done, simply remove the strip closest to the electronics and it will fit just fine.

Jakks Pacific... | Answered on Mar 04, 2020


go to spynethq.com

Jakks Pacific... | Answered on Jan 03, 2019


All cabbage patch kids are different and there's probably no way you will find a replica. Sorry

JAKKS Pacific My... | Answered on Jul 10, 2018


If your watch has micro usb socket that regular micro USB cable and phone charger will work

Jakks Pacific... | Answered on Mar 05, 2018


All you need is a mini-USB to USB cable. Then use your laptop or any open USB port to charge.

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Jakks Pacific... | Answered on Feb 09, 2018


Hello, Pdschanz -

Since the watch was a Christmas gift, it is probably still under warranty.

I hope you found and downloaded the instructions for the watch, saved them in a Documents file with a file name you can find again easily, printed the instructions, and read them thoroughly all the way.

If you have not yet contacted Customer Service for the watch, I suggest you do that after reading through the instructions and the FAQs near the end of the instructions.

This is the telephone number for Customer Service for Jakks Pacific Inc., manufacturer of the watch:
877-875-2557
Malibu, California
Call weekdays during normal office hours, Pacific Time zone.

This is the email address for Jakks Pacific Customer Service:
[email protected]

Source of information:
Instructions for Spynet Video Watch with Night Vision
http://www.spynethq.com/core/pdfs/instructions/Video_Watch_with_Night_Vision.pdf

Best wishes.

Jakks Pacific... | Answered on Jan 21, 2018


What???

JAKKS Pacific... | Answered on Dec 11, 2017


Try this instead

JAKKS Pacific... | Answered on Apr 28, 2015


What kind of address? Email, home? If it is home address just go to the post office and ask for a "Change of Address" card. I will take a little while for all of the mail to get to you but the card will be good for 6 months. Email addrees, I can't answer. Good Luck

JAKKS Pacific... | Answered on Jan 19, 2015


unscrew the back plate on back of car and power adapter is located there.

JAKKS Pacific... | Answered on Dec 02, 2014


Hi, I can scan them to you if it's any help - just need your email address. We lost the watch for a few hours, so I know what it's like!

JAKKS Pacific... | Answered on Dec 01, 2014

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