Ionic Pro Air Purifiers - Recent Questions, Troubleshooting & Support


Originally Answered: Why is my PC turning on then off after a few minutes? The reason behind this could be CPU overheating, PSU overheating, or just bad PSU (power supply). ... Bad power supply unit can cause PC shutdown, so if your PC is not clogged with dirt then your PSU may be failing.

Ionic Pro TURBO... | Answered on Mar 05, 2020


check the remote batteries....

Ionic Pro Air... | Answered on May 22, 2019


Solution, perhaps...

All electrical contacts can get a film on them. Try cleaning the contacts (at the bottom of the blade unit; you should see the three with the blades out) with an alcohol swab (make sure the contacts are dry before reassembly in this case) or a pencil eraser (vacuum the debris out before attempting to start it again).

If those contacts don't make up properly, the unit will think it needs cleaning, even though it doesn't.

Ionic Pro... | Answered on Mar 16, 2019


I found that the buzzing can be removed by blowing out the unit, cleaning the blades and taking a long cotton swab and alcohol to thoroughly clean the corona wire - carefully - don't break it. The wire should be clean enough that the slider/wiper runs smoothly up and down the wire after cleaning. If it drags or is rough to slide, you will still have noise no matter how many times you clean the blades. The wire gets a "crust" on it.

Ionic Pro TURBO... | Answered on Aug 02, 2018


i have taken the unit apart and found that if there is a broken wire you have to be a magician to fix it even if you had spare wires.

also found a small fuse in the bottom of the unit but it is soldered in. i am currently in the process of replacing and will post results asap.

Ionic Pro... | Answered on Dec 03, 2017


On the opposite half as the plates. Look for but don't touch the big insulator at the top. The wire run from it to the bottom of the machine. Older ones have a cleaning bead and you must turn the entire machine upside then right side up several times to clean it. Mine had a latch on the back top with a label, " pull up to clean if crackling". I pulled it up and observed a wiper sliding up the big wire inside. I did it up and down several times and that fixed mine.

Ionic Pro TURBO... | Answered on Oct 17, 2017


the fan motor is defective, it must be replaced.

Ionic Pro TURBO... | Answered on Oct 17, 2017


Mine had a latch on the back top with a label, " pull up to clean if crackling". I pulled it up and observed a wiper sliding up the big wire inside. I did it up and down several times and that fixed mine.

Ionic Pro... | Answered on Oct 17, 2017


"A blinking light indicates when the blades should be wiped clean with a damp cloth." I actually had a "handyman" contract last year to visit an elderly gentleman once a month and clean all 9 of his Ionic Breeze GP air purifiers. Before I did that for him, they would make hissing noises and he really didn't like that. Here's how to clean the operative compnents of these machines: First, unplug the machine and place on a work surface, such as a table or kitchen counter. Second, remove the metal blade insert from the top by gripping the release tab and lifting it up and out. Also remove the front and back grilles by pressing on the plastic tab at the bottom and lifting up on them. Third, use a damp rag or paper towel to wipe the three metal blades clean. Do not immerse this assembly in water, because it has to be completely dry when re-installing it in the machine. Fourth, use a small piece of damp paper towel to VERY GENTLY wipe clean the two thin wires inside the unit. These are located behind the two rubbery flat blades just inside the unit and can be accessed from the front side. You won't damage these rubbery flat blades by pushing your hand gently between them, but be VERY CAREFUL when wiping the wires clean. (This step is important, as the wires must be clean.) Fifth, using another bit of damp paper towel, carefully clean the wire attached to the inside of the front grille. Dry this off with a dry bit of paper towel, then clean any accumulated dirt off the front & back grilles. Check the metal contact near the bottom of the front grille (attached to the wire) to verify that it's clean and will make good electrical contact. Sixth, pick the unit up and turn it upside-down & right-side up about 6 to 8 times. The two wires inside have plastic beads on them that slide up and down the wires. This brushes any bits of leftover dust or lint off of the wires. (Again, these wires must be VERY clean.) Seventh, replace the front and back plastic grilles by placing them in their slots and sliding them down to snap into place. Verify that the assembly with the three metal blades is COMPLETELY dry, using a hair dryer if necessary to dry off damp areas, then slide it back into place from the top of the machine. Now the cleaning process is done, so plug the unit in and turn it on to test operation. If it makes ANY noise, then some component is not completely cleaned off, or still has a presence of moisture, which must be completely dried off before the machine is ready for operation. Hope this helps! ;)

Ionic Pro... | Answered on Oct 17, 2017


The black film is caused by mold,which is moisture behind the walls.Clorox with make the black film go away but mold will come back.

Ionic Pro TURBO... | Answered on Jun 05, 2017

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