HP Audio Players & Recorders - Recent Questions, Troubleshooting & Support

pry the speaker cover slowly using small screw driver on the side,,it has four locks giong thru..its position two at the top and two at the bottom..it is line w/ the volume control and headset..be careful not to break the speaker cover.then remove the four screws inside the hole where the speaker cover is position.remove also the rubber protector beneath the speaker or under the speaker..it has a lock beneath the rubber covering it..push the lock slowly, be careful not to break it.but even if you break it,it will do nothing..now insert finger in the hole and pull the face or pry w/ small screw driver and lift...

HP Compaq JBL... • Answered on Mar 22, 2021

Look where the plug goes in
There will be a C shape with a dot in the middle. Follow the line attached to the dot and you will see a + or - which is the polarity. Next you need to know Voltage. Look in the same area, or on the label for this info. If there is NO info by the power plug, it might be AC, which has no polarity - just plug it in. The label may have this information and will say something like 12VDC or 12VAC that is the key. DC Matters (+ and -) AC does not.

HP JBL Platinum... • Answered on Feb 09, 2021

The message means the music is copy protected and that means it will not play outside the device it was downloaded to, in your case the Walkman.

HP Audio Players... • Answered on May 14, 2019

your PCs husband died, sorry my bad.... LOL slow is a subjective term , to me all PCs are slow. (unless I lay my grimy mitts on them) How much RAM do you have 1gig? is your HDD full? did you upgrade to SSD but wise if fast is your aim, is the PC infected. ? is your AV engine running, at least windows defender + free malwarebytes. what music where, mp3 files in a folder? or what are they? the extension of the file name matters. mp3 is common, wav is too but are huge and slow, but best sound of all. how many are there, 10 or 10,000.? what player are you using,.? I'd never touch MS media player ever. not me,? run fast free players that don't track you. if most windows screens are fast, and only MP3s are slow say that first. if all things are slow say that. I can not guess or see you do things. (my PC has over 100apps and runs fast) try BOOM player free. https://perkele.cc/software/boom lean and mean, and supports : MP3, Ogg Vorbis, FLAC, Musepack (MPC), WavPack, WAV, AIFF, MP4/M4A, WMA. or get VLC from, French, it runs too fast and not spyware. I love VLC, as to 100s millions of others. if all of windows acts slow run CCcleaner, free. find the free on. defrag your hdd if it is a hdd, if the hdd is near full , clean it out of old things not need or clone it to a larger HDD. better to SSD. safe and (makers page) https://www.videolan.org/vlc/

HP Audio Players... • Answered on Oct 31, 2018

You need to download the audio driver from the Compaq/HP WEB support/download page. Make sure you select your model laptop and the XP or Vista Windows version of the driver you require and install them. Click on this link to download the drivers: -


HP Audio Players... • Answered on Sep 27, 2018

Windows 7 - black screen with blinking cursor
  1. Remove any CDs, DVDs, or memory cards from the computer.
  2. Disconnect all devices from the computer except the original mouse, monitor, and keyboard. Leave the power cord connected.
    1. Restart the computer.
    If it starts normally, start plugging devices in one at a time until you find one that may be causing the black screen
    1. Press the F10 key repeatedly during the first startup screen until the Entering setup message displays.
    2. Press the F5 key to restore the defaults. Use the arrow keys to select YES , and press Enter .
    3. Press the F10 key to save the changes and exit. Use the arrow keys to select YES , and press Enter . The computer restarts.
    4. If a Windows Error Recovery screen displays when the system restarts, select Start Windows Normally , and press Enter .
  • If this doesn't resolve it, follow the procedure below.
  • HP 5188-7103... • Answered on Mar 23, 2018

    Unplug any external devices except the mouse, keyboard and monitor. Try booting that way. If that doesn't work open the side cover and remove the data cable and reinsert it on the hard drive. Do the same for the power cable. Sometimes that's all it takes. If is still doesn't work, then have the power supply tested to make sure all operating voltages are present.

    HP Audio Players... • Answered on Jan 30, 2018

    Are you saying that the woofer (big one) is connected to the same speakers in the same unit? Or is the Woofer on it's own? If it is connected, then one of two things has happened. First the coil or connection to the speaker has broken or gone. The connection can easily be fixed with solder. If it is the coil, then what you need to do is isolate the speaker from the rest. Then get a 1.5 volt battery and connect one end to one of the speaker connections and then the other end of the battery to the other, but for only a short time. If the speaker is working then the cone should move and it should pop. If it doesn't do either the speaker coil or speaker has failed and my guess is you will need to buy a replacement. If it does pop then it's good. Your next step is to look at the crossover unit that connects all the speakers. Again check the connection wires and make certain they are good. You will see some large Inductors and capacitor(s) these control the bass section. You could replace the capacitor, it's likely to be a none polarised one. But check the inductor over too. It could have a bad connection.

    HP GM325AA#ABA 2... • Answered on Jan 29, 2018

    Logon the HP website: www.hp.com for US and go to support and run diagnostics for other countries use the two letter country code www.hp.com/uk

    HP Audio Players... • Answered on Jan 15, 2018

    Return it to the store with the receipt.

    HP Audio Players... • Answered on Jan 13, 2018

    A laptop that overheats has serious problem on it in the first place. It needs a technician to look at the laptop to see what is wrong with it.

    HP Refurbished... • Answered on Jan 05, 2018

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