HP ProLiant - Recent Questions, Troubleshooting & Support - Page 4

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memory issues, remove/replace/refit

its missing or its not working

Shut the computer OFF and open the case. Check to be sure that the power cables AND the data cables that come from the power supply and motherboard (or IDE controller expansion card) and go to the HD / Optical / Floppy drives are all fully seated into their respective connection points. Some data cables (SATA types in particular) for HD and optical drives are easily dislodged from the jacks on the drive and controller. Make sure you don't disrupt any of them while checking. This may be a good time to vac / blow any accumulated dust out of the case. Make sure the power supply ventilation slots and fan are not clogged with dust and dirt. The same holds true for any other fan and heat sink on CPU, video processor, MoBo chipsets, etc. Dust will cause interfere with cooling and cause these components to run hot. Heat will cause erratic operation.If your drives are controlled by an expansion card (ie: not from the motherboard itself), you may wish to remove and re-seat the card in the motherboard slot. This helps to re-establish good continuity between the slot and the card contacts. When satisfied that the cables and expansion cards are connected properly, replace the cover and power up. Enter the BIOS setup page and make sure that all of the drives are listed. Make sure that the your boot drive appears in the list of drives your computer will seek at boot time. As long as the drives in the boot order do not have bootable media or sectors, the computer should eventually check your boot drive. Of course, if you set the boot drive as the first bootable device,the boot time will be reduced.If you can't boot your normal boot drive, you should obtain a bootable image and place it on media that matches a bootable drive on your computer (USB, Floppy, CD or DVD). You can download boot images for Windows / DOS / etc. here free of charge.Once you have booted from one of these images, you can proceed to test and optimally copy data from a drive the will no longer boot. If you are unable to access the original boot drive, there may be a problem with the cable, power, controller or even the disk itself. Your ability to recover the data will depend on how much time & money you want to spend on doing so. I hope this helps & good luck!

The link below takes you directly to the pdf file of the DL580 G5 server users' guide. It is a 108 page document and can therefore take a little time to download - please be patient ! The answers you need are on page 8. http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c01062643%257CdocLocale%253Den_US&javax.portlet.endCacheTok=com.vignette.cachetoken Good luck

Go into BIOS and remove the Stop on Error on Boot selection.

Don't use Server 2003.

On the DVD that came with the server there is a maunaul. At the end of the manual is a section on Troubleshooting, with Beep Codes. Or go here http://h20566.www2.hp.com/portal/site/hpsc/public/psi/manualsResults?sp4ts.oid=3330551&ac.admitted=1407683412887.876444892.199480143

PSU or CPU?

I'm not sure what you need the pin-out for. If the cable is damaged or the unit is suspect, simply replace it. The model number for the board and cable is 413988-001. A quick Google search turned up replacement parts for as low as $25. If you want the component for some other purpose, there are better ways to accomplish this.

Do you have smart start installed on it? If so:
The F10 "Bios" partition is only available if the server has had SmartStart installed on it. The SmartStart partition is actually a 20Mb (ish) partition on the configured hard disks. If the partition is available, you will be prompted to press F10 at the end of Post boot just before the OS would kick in.

The position of the drives is important so keep them in 0,1,2 & 3. Once you can boot off SmartStart (v5.50 as mentioned), you can reconfigure the Array config in the Array Configuration Utility (ACU). I’m happy to assist further over the phone at https://www.6ya.com/expert/lou_afa492c634393790

Try to disable boot to other device on your bios setting.Make sure that your Smart Raid is set on the first boot device.

You say the "health lights" blinking red. If this is the power light on the front then it can blink at different rates:- Flashing red (2 blinks) Thermal event (THERMTRIP#). Flashing red (3 blinks) No CPU. Flashing red (4 blinks) Crowbar. I'm not quite sure what they mean by "Crowbar" The user manual can be found on this link:- http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c00448584-2%257CdocLocale%253Den_US&javax.portlet.endCacheTok=com.vignette.cachetoken whilst the link below gives you a list of the available documentation for download:- http://h20565.www2.hp.com/portal/site/hpsc/public/psi/manualsResults?sp4ts.oid=501887&ac.admitted=1403517641801.876444892.492883150

In order to change the boot drive you have to change the boot settings in BIOS, or sometimes you can get a separate boot menu which allows you to change this setting on a one-off basis. During the boot sequence you need to press the "F12" button during the POST testing to bring up the boot menu if one is available, otherwise you need to press the "Del" or "F2" button during the POST process to bring up the Bios screens. Navigate to the BOOT option and alter the boot sequence, save the settings, exit BIOS and reboot.

Try updating the firmware and BIOS for the server. Most likely you have a drive that simply isn't recognized by the revision level you are currently running. If that doesn't work, try swapping another drive in to see if it fixes the problem.

That drive has failed, is it set up with a RAID configuration? Do you have the Dell monitoring software installed? Is it set up with Hot Plug drives? If so replacing the drive with a new one will start the RAID rebuild. Otherwise one way to turn off the bleep is to reboot and go into the RAID controller configuration

overturn side panel for Maintenance Switch SW6

need to provide moreinfo.
is the server (prolaint DL380) constantly rebooting within BIOS mode or has it got to the stage of running windows.
The other item not mentioned here, is, IF the raid controller has failed, you will not see any disks initializing and would cause the system to continually reboot.
If it is an internal raid controller, it is part of the motherboard, you will need to contact HP to have it replaced.

If an pci related array controller .. i.e. separate to the motherboard, this will need to be replaced to see the HDD's.
Either way sounds like a hardware issue. Best to liaise directly with vendor to have the faulty components replaced.

Clear NVRAM

Use SmartStart CD Media ver 7.5