HP Presario - Recent Questions, Troubleshooting & Support

  • If Primary (internal) Battery (601) appears in the alert message, it means the measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. The number "601" denotes the associated error code that is recorded in the system log.
To resolve a Battery Alert message, you should perform the Battery Test in the System Diagnostics (F2) environment, and calibrate the battery for best performance.
To access the HP System Diagnostics Battery Test , turn on the computer and immediately press the esc key to display the Startup Menu. Press the System Diagnostics F2 key, and then select the Battery Test option.
if it shows bad health You might need a new battery.

HP Compaq... | Answered on Jul 04, 2020

reinstall the sound driver to fix this problem...sometimes it happens that sound driver gets corrupted due to the wrong settings of media player software....

HP Compaq... | Answered on May 28, 2020

It's likely a laser alignment problem inwhich you will need to replace the hardware. However, I had a similar problem once with a notebook and found out that a tiny bread crumb was near the spindal making the cd in the drive off balance. Check liberally for any debris. Good luck!

HP Compaq... | Answered on May 19, 2020

Good Day

This sounds like you have lost your HDD or if you have just installed a new HDD this will be the message until you install an operating system.

Kind Regards

HP Compaq... | Answered on Apr 02, 2020

by looking at the product specifications of your model on the HP website it doesn't look as if your particular model has a Blu-ray Player in it.

HP Compaq... | Answered on Mar 14, 2020

i dont know what kind of problem do you have but you can use Video Lan http://www.videolan.org/vlc/ download from here.

HP Compaq... | Answered on Feb 21, 2020

From what I have found, that system should come with a DVD-RW drive by default.
  1. Check device manager, see if the drive is detected by Windows as a DVD type drive.
  2. If the drive is ID'd as a DVD drive, but will not browse a DVD movie in MY COMPUTER then there is a failure of the DVD optics of the drive and it needs to be replaced.
  3. If you can browse a DVD, but not play one, then you most likely need a DVD codec installed to read DVDs. Search google for the K-Lite Codec pack.
  4. If you are trying to burn to DVD media, ensure you have a DVD buring software installed as XP has no native DVD burn capability.

HP Compaq... | Answered on Jan 02, 2020

Go to the following website to download a Decoder for Windows Media Player:


Hope you find what you are your looking for! Good Luck!
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HP Compaq... | Answered on Nov 08, 2019

pls send compaq notebook presario v2000 audio driver

HP Compaq... | Answered on Oct 27, 2019

‘The Wow starts Now’, was the catch-cry at Vista’s lavish launch early in 2007. The campaign was slick and glossy, but it didn’t take long for users to complain in droves that Vista was as slow as a wet week, a resource hog and painful to work with. The cool aero-glass look wasn’t enough to offset the pain. The verdict: Vista was a cane toad in fancy drag.
Microsoft’s infrequent responses reflected, with crystal clarity, the company’s arrogance. ‘Frankly, the world wasn't 100 percent ready for Windows Vista,’ was how one spokesperson put it. Mostly, Microsoft ignored the howls of protest because it knew that Vista would sell up a storm regardless, because it gets installed on almost every new PC sold.
By mid-year, the rousing chorus chanting that the Wow had become a mere whisper stung Microsoft into action. A new campaign was launched: ‘100 Reasons You’ll be Speechless.’ The marketing hype took enormous liberties with the truth and failed to mention the heavy slug of the Vista upgrade price or the cost of the extra hardware needed to run it.
By the end of 2007, most of the early wrinkles - including missing drivers - had been ironed out via various updates, but Vista’s poor performance remained. Those who hope for Service Pack 1 to improve things will be out of luck, as the tests at this site show. Service Pack 3 for Windows XP, on the other hand, showed a 10% improvement.
Reality bites
Vista’s advantages over XP are largely cosmetic, despite what Microsoft says, while some of its drawbacks are very real. For a light-hearted take on this comparison, check this story which uses reality inversion to great effect by introducing XP as the successor to Vista and going on and on about the many improvements XP introduces.
Bottom Line: If you have a well-working XP set-up on your PC, keep it. There’s little you can achieve with Vista that you can’t do faster with XP. If you run professional graphics applications, the lack of support for the OpenGL graphics library under Windows Vista is an extra handicap. The same applies to CPU-intensive applications like video transcoding, where Vista lags a long way behind XP.
The old XP theme doesn’t look too bad if you change the blue borders for silver ones (Control win-xp-shot.jpg Panel>Display>Themes) and replace the green lawn with a pretty picture (right-click on picture>set as desktop background). If you’re still hankering after Vista’s eye-candy, there’s plenty of it and it’s mostly free.
Vista Style is a popular choice. Vista transformation pack is another. Be warned that some of these transformations can have unintended effects on system stability.
If you still have your heart set on Vista, the best way to avoid the steep upgrade price is to buy it with a new PC. My Vista Business edition came with a bargain Compaq Presario laptop I bought on sale (twin AMD Turion cpus, 1gb of RAM, nVidia go 6100 graphics).
"Vista makes using your PC a breeze"
This is one of the first of the ‘100 Reasons you’ll be speechless’. It did that alright because, fresh out of the box, Vista Business took many minutes to reveal its full glory, the long periods of darkness relieved occasionally by the mouse pointer appearing with the circle spinning like a top.
About performance, the 100 reasons list says this: ‘New technology in Windows Vista makes your PC significantly more responsive while you are performing everyday tasks. Improved start-up and sleep behavior helps both desktop and mobile PCs get up and running more quickly ...’
Don’t believe a word of it - Vista runs many more services than XP and uses far more resources as it looks after itself. That’s no surprise, since new Windows releases have always been heftier than previous versions, and Microsoft’s architects have always relied on Intel to restore performance. Put another way, ‘whatever Intel giveth, Microsoft taketh away.’
"It’s the Safest Version of Windows Ever"
This is the third reason in Microsoft’s 100 reasons campaign. With Microsoft’s poor track record in security, that’s not saying much. Vista’s User Account Control, the great new security feature here, is about as well-thought out as Bush’s invasion of Iraq.
What is the point of forcing a user (who is also the administrator) to re-enter the same password she started the system with, over and over again, and going all dark on her every time she wants to do something? It’s worse than the constant pop-ups in XP that warn us not to open files from un-trusted sources (including those from Microsoft). At least that made you stop and think. UAC just makes you mad.
And Vista still needs the same old security software to keep it protected, despite Microsoft’s assurances to the contrary. More of that further down.
2. Optimize Windows Vista for better performance
That’s the title of one of the articles Microsoft has dribbled out of late to address the issue. It shows clearly that Microsoft is still in denial, preferring to blame the user: ‘That state-of-the-art PC you bought last year might not feel like such a screamer after you install a dozen programs, load it with anti-spyware and anti-virus tools, and download untold amounts of junk from the Internet.’
That’s adding serious insult to grave injury, but the court jesters at Redmond aren’t done yet: ‘Sometimes changing your computing behavior can have a big impact on your PC's performance. If you’re the type of computer user who likes to keep eight programs and a dozen browser windows open at once—all while instant messaging your friends—don’t be surprised if your PC bogs down.’
There you have it, you pitiful dumb users. The final insult for this user who bought a brand-new laptop with Vista Business installed is this piece of advice: ‘If your PC is rated lower than 2 or 3 [on the Vista Experience Scale], it might be time to consider a new PC ...’
The Vista Experience Index
In the Control Panel, clicking on ‘Performance Information’ leads to a panel where Vista offers to rate the Presario's performance. Taking up that option produces an ‘Experience Index’, which holds up numbers like those sullen judges who rate Olympic ice skaters.
You’d assume that the score is on a scale of 5 but it turns out to be out of 5.9, a number only the King's architects could conjure up, isolated as they are in their tall towers at Redmond. They say it's the nVIDIA GeForce Go 6150 integrated graphics chip that's letting the side down, which I’m not ready to accept. For one, the Presario handles Ubuntu’s Emerald’s aero-glass and compiz-fusion 3D with no dramas of any kind.

HP Compaq... | Answered on Jul 30, 2019

It's trying to boot off a network. Change your BIOS settings.

HP Compaq... | Answered on Feb 26, 2019

don't trouble yourself
try this password if you are using compaq

HP Compaq... | Answered on Feb 24, 2019

Use ImgBurn. When burning data/music to disc. Choose 4x or lowers write speed. Faster write speeds have more chance of error. If you want the most accurate burn, I would suggest 2x. It may take a while but a chance of error is very low

HP Compaq... | Answered on Jan 28, 2019

Get a DVD Ripper:

You can google "DVD ripper" for more selections

Heres one of the top ones:

Good luck!

HP Compaq... | Answered on Jun 20, 2018

if you are looking for purchasing a new battery, contact any authorised computer hardware deale. they will provide you with one.
if you intend to repair it, you should loook for authorised notebook service centres present there. the nearest service proffesional coulde be located from the company website.
repairing a battery pack seems impossible.so i would suggest buying a new one

HP Compaq... | Answered on Mar 05, 2018

why do this expensive first.?
Its just a desktop, (and industry standard and easy to fix)
why not a PSU first. vastly more cheap.

i cant see that video card, it has name and model number
and that matters big time if the card uses more that 75watts.
(wrong PSU for the newer faster video card is doomed)

you failed to say what the problem was before, the card.
same,or just wanted faster video for say gaming.
tell why the new card, history also matters and intents.
lets do this the easy way. a list.

the unstated monitor and number of it, never ever shows any text ever at any time.
Blank to me means that, other say blank means windows dead.
(totally opposite in facts)
1: so you push the PC cases power button,
a: the PC is silent. ? (power cord connected, and any switch hear that cord entrance(1/0) is in the 1 position = on.
b: the PC PSU fan runs now, it must or the PSU is dead.
(answers are 99% the other 1% i handle in all cases(complex)
we use a voltmeter to test power, in all cases.
c: the PSU fan blows, (looking behind it in the PSU grill.)
not packed in lint and stalled, or dead.
d: the CPU fan blows, (slide lid off eyeballs on it)
e: the CD tray ejects on command, if this all happens 12v and 5vdc are working, yes it takes more.

in each case of testing above what fails , causes me to work that angle, that path, of power and logic inside.

if the PSU fan never spins even for the magic 1 second rule.
then the PSU is bad.
the exception is if things inside the case are shorted.
shorts cause all ATX class PSU made to shut down
(stops a fire ) (some do this for any overload, overvoltage and any undervoltage condition, I call those PRIME PSU's (best)

This is normal for short.(inside)
to find shorts, we remove things from the inside if the case
called stripping PC. down.
first HDD (just power cable)
next CD (same just powercable
next the Video card, pulled, oops PSU now stay on, oops.
next all ram pulled. PC may beep due to missing ram. but power goes one. and may stop but you saw power happen.

last is the jumper test of a PSU.
we unplug the PSU. 24 pin connector.
then jumper as see here.
pin 16 to 17
pull the conn,. and psu end jump it.
turn on PSU and it must run its fan full time.
it will have all the voltages seen here.

HP Compaq... | Answered on Mar 04, 2018

You don't say what OS you are using but for Windows 10
Right click on the internet logo in the notification area
Select "Open network and internet settings"
Select "Wi-Fi" from list on the left
Ensure Wi-Fi is switched on and also check available networks.

HP Compaq... | Answered on Mar 03, 2018

Time for new computer.. Upgrades are not worth spending money. For $300 - $400 you can get laptop with 4 gig memory ringing windows 10. PS Vista is no longer supported.

for example

HP Compaq... | Answered on Mar 03, 2018

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