Don't waste your time doing anything tech support suggests to fix the problems you are having with your tx laptop.
They are simply defective.
It's intuitively obvious to all computer engineers and tech savvy people, but HP refuses to acknowledge this reality.
The end result for any tx laptop is that it will overheat, the mother board fries and your finished.
Before that, you'll have all kinds of other problems, not the least of which being the issues with loosing the settings on your wireless LAN b/c there is a defective NVidia chipset in the tx line.
When that happens you're near the end.
HP will charge you money to replace your motherboard which will only fry again...and will also NOT fix your wireless LAN problems, or the problems with coming out of sleep mode and having your computer freeze.
HP is burning all of their customers by pretending that this problem does not exist.
I spent hours and hours pleading with their support staff to replace my laptop with a non-defective model and they refused.
I informed them that they'd be leaving me with no other option than to file a small claim against HP in court.
At which point HP had a person call me from the complaint resolution dept.
His name was Javier and he informed me that he was at the highest level of complaint resolution.
Through his broken English and improper grammar he also informed me that the best HP could do was offer me a 30% discount on the repair.
I asked Javier, "And let me guess...the 'repair' would be to replace the motherboard, right?" He said yes.
I explained to Javier once again that essentially what HP is asking me now to do is to waste even more money on a defective product when they know for a fact that it will not fix the problem.
The motherboard will only fry again.
He said that he was closing this complaint and citing that I declined their "offer to help me."
I am livid.
I have been a loyal HP customer for 9 years.
My Dad is a programmer and turned me onto HP and ever since, I have bought exclusively...desktops, laptops, wireless keyboard/mice combos, speakers, monitors, webcams...even printer.
And everyone knows HP puts out horrible printers.
I bought them anyway.
Nine years of loyal customer purchases...all to be completely burned.
I spent $1400 on a piece of garbage that gave me problems since day one.
In fact, I bought two.
The first, fried on day 3 and I had it replaced.
I have explained all of this to HP in writing and over the phone with their "highest level of complaint resolvers" and HP has completely burned me.
I will NEVER purchase another HP product again and I will do my very best to share my experience of being ignored by HP after 9 years of buying their products.
To pour salt on the wound, the HP rep lied to me at the end of the call and insisted that HP has no record of any other complaints regarding this issue.
I literally laughed out loud.
I said, "Sir, you're lying through your teeth!"
Dozens of forums exist online with hundreds and hundreds of postings form people who have been burned, just like me.
HP is totally aware that this problem exists.
Do not let their support staff lie to you!
First thing Monday morning, I will be filing a small claim against HP. And I will send out a mass email to the 3,00 or so people on my list, to alert them of what HP is doing to me, and so many other people who have purchased their defective garbage.
i will request that every single person forward my email to as many people as the y can, alerting them that HP sells known defective products and burns their customers.
You may email any questions to me at [email protected]
Or you can email another victim of the tx line, [email protected]
He has posted a lot of helpful info after being lied to and scammed by HP as well.
Or go to:
to find out more about the lies HP tells their customers about the defective products they sell.
Or read a news article about HP being aware of the defective Nvidia chipset @:
My suggestion to anyone is to completely avoid ever buying any HP product ever again.
So many of them are defective and HP will burn you once you discover this.