HP Logo

HP Recent Questions, Troubleshooting Help & Support

  • 13K Products
  • 552K Answers

just download this software,no need search engine,no more tired of looking anywhere...instantly,it will be in your laptop for several minutes....




Driver Robot updates:

* Sound card drivers
* Printer drivers
* Video card drivers
* Motherboard drivers
* Webcam drivers
* Wireless drivers
* Bluetooth drivers
* FireWire drivers
* Ethernet drivers
* Windows XP drivers
* Windows Vista drivers
* USB drivers
* Chipset drivers
* AC97 drivers
* DVD drivers
* Router drivers

just install it,scan and download... enjoy...

hope this solution helps,you can comment and rate for satisfaction....thanks

HP 435768-001 -... | Answered 16 hours ago

If you've got working Wi-Fi but your wired ethernet connection is not working, the first thing to do is turn off the Wi-Fi. Believe it or not, this might tell you that the ethernet is working. ... Right-click on the icon, go to Open Network and Internet Settings, then the Wi-Fi tab, and toggle off.

HP Computers &... | Answered Yesterday

reinstall the sound driver to fix this problem...sometimes it happens that sound driver gets corrupted due to the wrong settings of media player software....

HP Compaq... | Answered 2 days ago

My Hp laserjet 100 color mfp m175a keep on displaying cool down mode. how do i remove this setting?

HP LaserJet Pro... | Answered 2 days ago

First, be sure all four toner cartridges are seated properly as is the transfer belt. Close the front panel, then the top panel, power-cycle the printer and try again. If that doesn't solve the issue, it sounds as if either the actuator for the front door switch is broken off (which is highly unlikely) or the door switch itself is out of position. Getting to the switch involves removing most of the panels just to get to it; not impossible, just involved and a LOT of screws, plus a small black spacer for the top-left panel hinge. If you have any kind of a warranty or maintenance agreement on the printer, DO NOT TRY THIS, you WILL void it!! You have to unplug the printer, remove the fuser from up top, then the top panel, lower the front panel and remove the transfer belt and keep it out of the way in a dark area. Remove the hinged rear panel at the rear bottom followed by the rear panel (which fits inside a side panel, something to remember when reassembling). Now the side panel. If the switch is out of position, reposition it. If it's broken, it will need to be replaced. Reassembly is in the EXACT opposite of disassembly. You may wish to forego this and get an HP authorized tech in to do this for you. Worst Case Scenario: the DC Controller board is bad. But that's also unlikely ... possible, but unlikely. Let me know how it turns out!

HP Office... | Answered 2 days ago

go to start menu, choose printer & faxes, click the printer icon properties and find the printer resolution to adjust the dark printing capability

HP Office... | Answered 2 days ago


1. Defective cable laser scanner to dc controller.

2. Defective laser scanner assembly.

1. Bad scanner motor.

2. bad dc controller.

1. Faulty cable assembly.

2. Scanner motor problem.

3. Defective laser scanner assembly.

4. Defective dc controller.

1. Faulty laser scanner cable.

2. Defective laser scanner assembly.

1. Temporary error. Scanner startup failure.

2. Improperly fitted scanning assembly.

3. Scanner cable problem.

4. Defective laser scanner assembly.

5. Defective dc controller board.

HP LASER PRINTERS 1200, 2200, 3100 FAX, 3200 FAX, 4100
1. Temporary error. scanner rotation error.

2. Replace contact image sensor.

4. Replace laser scanner.

5. Replace cables to laser scanner and engine board
HP LASER PRINTERS 1100, 2100, 4000, 4050, 8000
1. Scanner start up error
2. Replace scanner cable to the D.C. controller and back to scanner. Or replace scanner cable from engine board to scanner ***'y.
3. Replace scanner ***'y.
4. Replace the engine board.
5. Replace the D.C. controller only on the 8000.
1. A temporary scanner start up error.
2. This can also be the shutter tab on the print cartridge. Replace the toner cartridge.
3. Replace the scanner ***'y.
4. Replace the engine board.
1. Printer scanner speed error has occurred.
2. Replace laser scanner ***'y
3. Replace the D.C. controller ***'y
HP COLOR LASER PRINTER 4600, 5500 ERROR 52.XK, 52.XC, 52.XM, 52.XY
1. Error code K - No Black Color.
2. Error code C - No Cyan Color
3. Error code M - No Magenta color
4. Error code Y - No Yellow color
5. Replace laser scanner ***'y
6. Replace the D.C. controller ***'y
1. Printer scanner speed error has occurred.
2. Replace laser scanner ***'y
3. Replace the D.C. controller ***'y
4. Replace cable ***'y from scanner to D.C. controller.
1.Laser scanner error/start up/rotation error
2.Replace laser scanner ***'y.
3.Replace D.C. controller board.
4.Replace cable ***'y from scanner to D.C. controller
1. Temporary error. Laser scanner error/start up/rotation error

2. Replace laser scanner.
3. Replace D.C. controller ***'y
1.Laser scanner error/start up/rotation error.
2.Take the toners out and reseat them, or replace them
3. Replace laser scanner ***'y
4. Replace D.C controller board.
1. Temporary error. Laser scanner error/start up/rotation error

2. Replace laser scanner motor.
3. Replace D.C. controller ***'y

1. Temporary laser scanner error/start up/rotation error

2. Replace laser scanner.
3. Replace upper cable guide assembly.
4. Replace DC controller.

HP Office... | Answered 2 days ago

This Error 1702 problem can occur if all the following conditions are true:
  • You originally installed Office from a network administrative installation.
  • The network administrative installation is no longer available to you.
  • You are trying to use an Office CD-ROM when you are prompted by the Windows Installer for an Office source location.
  • You click Cancel when you are prompted to insert the CD.
Because the files in an administrative installation are uncompressed, and the files on an Office CD-ROM are compressed, the Windows Installer cannot resolve the differences between the two source types. The resolution to this problem depends on whether you can obtain access to a network administrative installation. Use the following methods, as appropriate to your situation.

If the original administrative installation from which you installed Office is not available, you can use a different administrative installation for the Office source file location. To do this, follow these steps:
  1. Click Start and then click Run.
  2. In the Open box, type a command line similar to the following, and then click
    OK new network path\Setup.exe /fvm package name.msi
    where new network path is the full path to the alternative network administrative installation, and
    package name is the name of the Windows Installer .msi package on the root of this administrative installation (for example, Proplus.msi).
  3. Click OK when the update is finished.

HP Computers &... | Answered 2 days ago

1) Go to control panel->printer and faxes.
2) Right Click on the paused printer
3) Select resume printing.

HP Office... | Answered 2 days ago

Are you using genuine HP cartridges?
According to HP, the two cartridges for your printer are the 564 and the 564XL. Either cartridge will work.
HP does not offer another size.

Take the black one out that's in there now and see what the Part # is... then do a search for it.

HP Office... | Answered 2 days ago

Here is the link given to the user manual. that contains the optimum solution to your problem and maximum guidance.



HP Office... | Answered 2 days ago


HP Computers &... | Answered 3 days ago

Factory reset the laptop! That will clean up the system and it will run as new.

HP Computers &... | Answered 3 days ago

If this issue started with a motherboard error that appeared to be a faulty CMOS battery and then it started incorrectly detecting your memory and now is asking for a password it could be a faulty motherboard. If you are 110% you or anyone else has set a password on that laptop then I would say your motherboard needs to be replaced. It is a difficult process to reset admin passwords on most laptops due to a security chip that will prevent the trick of removing the battery from working. In all honestly if no one has set a password and the motherboard THINKS someone has then even if you reset the password you will still have issues. There is a small chance your CPU or RAM could be defective. But, again going back to it saying you have a password set that was never set. It just yells faulty motherboard unless someone has set a password without you knowing.

HP Computers &... | Answered 3 days ago

Hello Nj,

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Paper jams are was very common on HP printer model.

Here are few instructions on how to clear the paper jam on your printer.

How to Clear a Paper Jam on an HP Inkjet Printer 1. Disconnect the power cord from the back of the printer before you begin. With the power disconnected, you will protect yourself from being shocked. This is an important step when you are fixing any type of electronic device.
2. Move your printer so that you'll have access the back panel. Unhinge the back access panel of the printer.
3. Look for paper through the opened back panel. Remove any paper you find jammed.
4. Close the back access panel. Make sure that it latches into place and looks the same way it did before you opened it.
5. Open the front or top access panel. This is the panel you use to access ink cartridges. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer. Go back and do that now. Look for paper that may be jammed in this area of the printer.
6. Remove any paper you find jammed here. There will be resistance from the paper feeder, so pull slowly or the paper will rip and create a more serious problem.
7. Close the front access panel. Make sure that it latches back into place.
8. Plug the printer in and attempt to print again. If you can print successfully, you have removed the paper jam.

Hope this helps.

HP Office... | Answered 3 days ago

The DeskJet printers are notorious for this problem. When you turn the printer off and back on in the middle of a print job, it gets confused when it is back on and cannot interpret the print language when it resumes from the computer. Whenever this happens in the future, you need to delete the print job off your pc before turning the printer back on. If you have windows XP, click START, SETTINGS, PRINTERS&FAXES, then double-click on your printer icon. When the queue window comes up, right-click on the active print job, select DELETE, then reply YES to confirm. If you don't see the print job delete (it might take a minute or so), then you will have to stop/start your Windows print spooler. Go to START, SETTINGS, CONTROL PANEL. Double-click the ADMINISTRATIVE TOOLS icon. Double-click the SERVICES icon. Scroll down and locate PRINT SPOOLER. Right-click on it and select STOP. Wait about 10 seconds, then right-click on it again and select START. Close out of the SERVICES & CONTROL PANEL windows. Open your printer status window again and see if it is clear. Once it is clear, it will be safe to turn your printer back on. Hope this helps.

HP DeskJet 648c... | Answered 3 days ago

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top HP Experts


Level 3 Expert

85239 Answers

Brad Brown

Level 3 Expert

18330 Answers

JonSnell Electronic
JonSnell Electronic

Level 3 Expert

31186 Answers

Are you a HP Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides