Hitachi Computers & Internet - Page 9 - Recent Questions, Troubleshooting & Support

Go to: http://www.retrevo.com/support/Hitachi-XL-Desk-2TB-Storage-manual/id/23695bh538/t/2/ you can download the manual.

More than likely the software is available at Hitachi's website, so check there or give them a call if you cannot find it through the website. They may be able to email the software to you or provide the link by email. If the software is licensed in some fashion, they may ask for the serial number of your external hard drive, so you might want to have that handy just in case.

I take it that you've forgot your bios password.. Take off your side cover of PC (check this through your manual if you have it) and look for a round shiny battery. near there you will see 'clr cmos'. Next to that you may see 3 pins with 1 jumper. Disconnect power source. Take the jumper off it's present 2 contacts the 'jump the centre on and the one that was open. Count 5 secs and reverse back to original 2 jumpers. Your bios will tell you ( when you reboot) that cmos needs setting. Your password has now gone from your bios. I you have a password on your hard-drive try downloading Hirens Boot Disk 15. Boot from the CD and there are a myriad of repair & fixes that come there which will help you Hiren Pankaj Homepage www hiren info

Hello Stellafox, The issue you describe is generally a simple hardware failure but without further diagnostics it would be impossible to advise you as to where the failure resides. If you are technically capable, follow the directions below, if you even have to consider how capable you are, take it to a repair shop and ask them to try these steps. First, connect the device to a different computer, listen carefully for clicking scratching or ticking sounds, if you hear any report back including your country and state/province and I can recommend a nearby recovery facility. If not proceed to check within computer management(Windows) or in disk utility(Mac) to see if the device is registered. If not remove it from it's enclosure (voiding any warranty) and repeat this step. If the device does not show up on Disk Management on two or more devices, striped of it's enclosure, again refer back and I will recommend a data recovery facility near you. If it shows up at either stage, the problem is most likely logical in nature, check the size of the drive and ensure it roughly matches the stated size(won't be exact). If it does but the partitions show up as RAW or UNALLOCATED, advise and I can recommend a software solution for recovering your files, if it does not show up or shows up in a place like Device Manager but either does not show up or shows up as 0GB and or Uninitialized but refuses to initialize, again hardware failure we can connect you with a pro. If you are looking at a software solution, ensure the computer you are connected to has sufficient space to recover all of you files or purchase and connect a new drive of appropriate size before proceeding. We can recommend software for this purpose or if you'd prefer a company who can dial in remotely and assist you with the recovery process. Of note if you got to the step where the drive is removed from the case and it not only showed up but also has access to your files, back them up to a second device then purchase a USB/eSATA enclosure to put the drive into as the failure was in the enclosure and not the drive. If none of these steps work or you get very different results, report back, be specific and include all the details you can think of and we will help you assess your next diagnostic step. Hope this helps, Chris

You can\'t get back the data from encrypted hard drive whatsoever. There are various recovery utility that claims to successfully recover data from the encrypted drive but none of them would actually able to recover files. One of the best recovery software of all time with which, I\'ve had quite good experience so far is, Stellar Phoenix Partition Recovery. You can try it yourself and see if it helps you a bit:http://www.stellarinfo.com/partition-recovery.htmGood luck though!!

You will always have problems to backup encripted drives, unless the backup software specifically supports the encryption software. Usually you can to try to "mount" the drive as a unencrypted drive and run the backup on that drive. Alternatively, use HD partition backup software (ex: DriveSnapshot, EaseUS, Paragon, etc...).

It depends on the OS you use ! On most versions of Windows, right click on the letter of the drive, then click "properties". In the new window, go to "Tools" tab, and click "Verify now". Check the the two repair boxes and run the program. (terms may vary according to version of Windows). Windows will ask you to reboot to launch the analysis of your disk. If this does not fix the problem, you'll need to further investigate with more elaborated tools, available free of charge on the net.

Hi Anon Try connecting your hard drive to another computer and running the windows disk tools to test your drive, make sure that the options to automatically fix errors are selected, if this does not work then a suite of hard drive tools from Acronis (disk director) or Paragon (Hard disk manager) may be able to fix your problem.

They can do that if they overheat. Is the router hot? If there was a power spike or brownout, the router could have been damaged. Do you have a surge protection system?

search it on hitachi site

It should work. If not, there are jumpers on some drives. Not a DIY task because it requires unusual skills. Does not always work in any case.

Formatting will erase everything on that drive. If you can accept loosing that, do the format and see if it works. If it does not fix it, you need a data recovery expert. Few computer professionals can do that kind of work.

This is a bad idea since the cases of hard drives are sealed in a clean room. This is to avoid contamination and thereby to avoid crashes. My advise.....DON"T DO IT.

check data cable. change use port and check the driver on any other PC. if problem is same after doing so. check hard drive Cage. change driver Cage

Check that the power cable is good, and the data cable. If they are good, your drive died and needs to be replaced.