HEWLETT-PACKARD InkJet - Recent Questions, Troubleshooting & Support

In Diagnoses mode EEPROM reset has to do for resetting,

Entering the Diagnostics Menu
1. Make sure the product is switched off with the Power key on the side of the Touch Screen Panel, and not with the power switch on the back of the product.
2. Press and release the Power key to switch on the product.
3. Wait for about 10 seconds until the 6 buttons on the Touch Control Panel have come on and then press and release one after another Cancel> Home> Help buttons.
4. The 6 buttons on the Touch Control Panel will then blink 4 times; then wait until the product completes the initialization sequence and shows the Diagnostics menu.
5. In the Diagnostics menu scroll to EEPROM reset..
But we strongly recommends that useres are not suppose to do this activities, printer may disturbed all the way...

HEWLETT-PACKARD... | Answered on Mar 18, 2019

look at back of printer for a latch to open and check for paper and/or lift lid were u access cartridges and see if any paoper stuck. also take out paper tray, or lift cover to check for paper. then close all switch of on printer before unplugging wait a minute and restart.

HEWLETT-PACKARD... | Answered on Apr 09, 2018

check printer settings on the printer. Also check settings in windows printer settings. Also check settings before each print good luck.

HEWLETT-PACKARD... | Answered on Feb 09, 2018

You can configure the printer's Internet connection from the Embedded Web Server or from the front
NOTE: If an administrator password has been set, it will be required to change these settings. Thus,
the administrator can prevent the printer from being connected to the Internet, if desired.
? In the Embedded Web Server: select Setup > Internet connection.
? Using the front panel: press , then , then Connectivity > Internet connectivity.
The following settings are available:
? Enable Internet connection: The default value is Yes.

Change to No

HEWLETT-PACKARD... | Answered on Sep 10, 2015


"?" on the right of the screen is about helpful instructions.
When you touch the ? , the printer display should show up some helpful instructions.

If the printer does not respond to press the ?, then try the below steps.
> Remove all the ink cartridges
> while the printer is ON, uplug the power cord from back of the printer.
> wait for 60 seconds. Plug in the power cord to the printer.
> Install ink cartridges when prompted.

HEWLETT-PACKARD... | Answered on Feb 25, 2015

This video explains how to troubleshoot when the image is not turning out the way you expect.

HEWLETT-PACKARD... | Answered on Dec 04, 2014

Return Cartridge. To much ink indicates a bad seal on the cartridge. Or you have a defective circuit board on the printer. I beleive it is a bad cartridge. Captain Jack

HEWLETT-PACKARD... | Answered on Nov 10, 2014

This is one of frequent error in this series.

as you know two types of media paths 1. roll media 2. Sheet media. In sheeteet media loading area, you can observe 'u' shaped(extremly right side where sheet media sits) plastic mould which paper passes through in it. This palstic mould contains paper sensor to sence the sheetmedia. If this sensor is dusty, printer will treats that sheet path accupied by media. The best method to clean this sensor is to blow pressure air in this sheet path area.bicycle pump is best for this process.. try it...

HEWLETT-PACKARD... | Answered on Sep 24, 2014

If carriage sits at right side., might be service station jammed, its not releasing the carriage assm..its critical issue., dont force to pull out the carriage, it may damage print heads.. pl contact professionals..

HEWLETT-PACKARD... | Answered on Sep 23, 2014

English please

HEWLETT-PACKARD... | Answered on Jun 29, 2014

No communication between the product and the Touch Control Panel
Corrective action: Try the following:
1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately
2. Turn off the product and turn on again, and check to see if the error remains.
3. Upgrade the firmware
4. Check the condition of the USB cable, check it is not damaged or incorrectly connected.Reconnect USB cable (from Engine PCA to the Interconnect PCA or from Interconnect
PCA to the Touch Control Panel
5. Replace the USB cable
6. Replace the Interconnect PCA, see Interconnect PCA on page 315.
7. Replace the Engine PCA see EE Box on page 281
8. If the error continues, replace the Touch Control Panel

HEWLETT-PACKARD... | Answered on May 03, 2014


Please download and run HP Print and Scan Doctor from www.hp.com/go/tools


HEWLETT-PACKARD... | Answered on Apr 23, 2014

If you haven't tried this yet..on your print page there's a task bar that prompts you to choose your printer..make sure you choose the printer your using and then simply click PRINT..

HEWLETT-PACKARD... | Answered on Apr 20, 2014

Please uninstall and re-install the printer software.

HEWLETT-PACKARD... | Answered on Mar 04, 2014

Both print heads are clogged, try to clean it manually if not succeeded replace both of them.. U can find how to clean print heads in you tube..

HEWLETT-PACKARD... | Answered on Sep 17, 2013

Process 1..
1. Switch the power off from the back of the product, wait two minutes, then switch it back on again.
2. Check the power cord; try connecting it to another power socket.
3. Check that the product is properly connected in all other respects.
4. Switch the power off from the back of the product; remove the Formatter; reinsert the Formatter; switch the power on again.
Process 2..
1. Turn off the product with the Power Key on the left of the Touch Control Panel.
2. Press and release the Power Key to turn on the product.
3. Wait for about 10 seconds until the 6 buttons on the Touch Control Panel come on and then press
and release one after another the RIGHT -> HOME buttons.
4. Wait for the unit to complete the booting process. The logs are now enabled in the product even if
the product hangs and shows a system error.
Once U got the error, check the error related spare, replace it, any help post your query..
Formatter snap:

HEWLETT-PACKARD... | Answered on Sep 17, 2013

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