HEWLETT-PACKARD Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

In Diagnoses mode EEPROM reset has to do for resetting,

Entering the Diagnostics Menu
1. Make sure the product is switched off with the Power key on the side of the Touch Screen Panel, and not with the power switch on the back of the product.
2. Press and release the Power key to switch on the product.
3. Wait for about 10 seconds until the 6 buttons on the Touch Control Panel have come on and then press and release one after another Cancel> Home> Help buttons.
4. The 6 buttons on the Touch Control Panel will then blink 4 times; then wait until the product completes the initialization sequence and shows the Diagnostics menu.
5. In the Diagnostics menu scroll to EEPROM reset..
But we strongly recommends that useres are not suppose to do this activities, printer may disturbed all the way...

HEWLETT-PACKARD... | Answered on Mar 18, 2019

This sounds to be a sensor issue. Try:
Reconnect the connector (J708) of the 24V interlock switch and the connector(J121X) on the DC controller PCA.

Also, try to check the sensor flag of the right door. If it is damaged,replace the right door sensor unit.

The sensor worked for me.

HEWLETT-PACKARD... | Answered on Dec 21, 2018

replace the cartridge or give it a good clean

HEWLETT-PACKARD... | Answered on Apr 09, 2018

need to replace those colour cartridges

HEWLETT-PACKARD... | Answered on Apr 09, 2018

look at back of printer for a latch to open and check for paper and/or lift lid were u access cartridges and see if any paoper stuck. also take out paper tray, or lift cover to check for paper. then close all switch of on printer before unplugging wait a minute and restart.

HEWLETT-PACKARD... | Answered on Apr 09, 2018

check printer settings on the printer. Also check settings in windows printer settings. Also check settings before each print good luck.

HEWLETT-PACKARD... | Answered on Feb 09, 2018

Hmm, nozzles are blocked. Try Isopropyl Alcohol on a cotton tip or better still, a rag piece and run under the print head.
If this doesn't help, maybe this video will -
Lastly, the printer should have come with a program that can clean the print heads.

HEWLETT-PACKARD... | Answered on Dec 26, 2017

The speaker could be faulty. It sits on the side of the printer. Replacing the speaker should solve problem.

HEWLETT-PACKARD... | Answered on Nov 09, 2017


Please start to remove all the other cartridges and check for the paper pieces in the cartridge slots. And then retry remove the cartridge that was not pulling out.

If issue persists, please call HP Tech Support for further assistance.

HEWLETT-PACKARD... | Answered on Oct 26, 2017

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