Grohe Home - Recent Questions, Troubleshooting & Support

Everything you installed new. Please chack if not one of the gaskets came in a pipe or a line. I once had a rubber ring almost complete blocking the water flow.

Grohe Shower... | Answered on Jul 30, 2020

the first thing you need to check is the weight on the hose under your sink. if it is set too high or to low it doesnt allow the proper weight to pull the hose back into position. also check to see if the hose is twisted under your sink also. I hope these answers will help you out.

Grohe 32 999 KD0... | Answered on Dec 01, 2019

call grohe they have a lifetime warranty

Grohe 32 999 KD0... | Answered on Jun 09, 2019

Step 1
Turn off the water to your faucet.
Step 2
Remove the handle to the faucet. Remove the small screw under the lever handle with an Allen wrench or Phillips head screwdriver, depending on what type of screw is present. Slide the handle back and off the faucet.
Step 3
Remove the temperature control knob, which is the round, dial-shaped fitting over the faucet cartridge. Put the manufacturer-supplied adapter on the cartridge. Line up the lever stop pin with the arrow symbol on the cartridge.
Step 4
Turn on the water and rotate the adapter to the left, or counter-clockwise, until the water temperature is at the level you want. Take note of the number to which the adapter points.
Step 5
Shut the faucet off by turning the adapter to closed and line up the limit stop dial with the number you noted previously.
Step 6
Assemble the faucet by replacing the temperature control knob and handle, then tighten the handle screw. Turn on the water and operate the faucet. If temperature is not set properly, repeat as necessary until you achieve the right setting.

Grohe Home | Answered on May 13, 2019

Hi Timothy,
What's the model and if you have a photo will help.

Grohe Home | Answered on Mar 17, 2019

K zaveri

The pole the U clamp is attached to should be able to be removed. My own shower has a similar set up. The pole's top and bottom mount's front has a pop out of which has a screw underneath. Once you remove the screw the top bracket can be pulled aside and the pole removed so the U clamp can be slid off. I hope this design works for you as well

Have a good day,

Grohe Home | Answered on Nov 15, 2018

Hi Franco,
This appears to be on a bath tub. You will have to remove your handle to access this control and simply turn the valve left or right as needed to give you more hot or cold water, whichever it is you are needing. You do NOT need to dismantle the faucet to do this adjustment. Just remove the handle and a cover plate is usually all that is needed for the adjustment.

Have a great day!

Grohe Home | Answered on Nov 15, 2018

I would remove the handle and escutcheon plate and grab the front of the faucet cartridge with pliers and see if it is hard to turn now. If it is then there must be an issue with the handle being on too tight or it is binding with with the escutcheon plate somehow. If the cartridge is hard to turn after removing the handle etc. I would pull the cartridge out and grease it using heat proof grease (Plumber's grease) and reinstall it. Make not of it's position when you remove it so as to reinstall in the same position. There isn't any reason I can think of other than the above for the faucet to not turn easy.

Grohe Home | Answered on Nov 15, 2018

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