Genie Company Vacuums - Recent Questions, Troubleshooting & Support


If the motor is jumping in the closed position then something is likely causing a safety stop. The two reasons most commonly are that something is blocking the sensor or the torque is too high. As the door will open Torque is not the probable cause. It is likely something in the protective door block circuit preventing it from going closed. If you press and hold the close button will the door close momentarily? If so then there is definitely something telling it that it is not safe for it to close. If neither of those Solutions work then you probably have a circuit failure which was the cause of the fuse failure in which case the solution is to replace the genie.

Genie Company... | Answered on Jan 09, 2018


Unfortunately those machines do not have serviceable bearings. The entire motor needs replaced. However, I have saved noisy bearings by putting oil on them, specifically 3 in 1 Blue Label motor oil. A few drops spread on the top and bottom of the bearings and giving the motor a few backward and forwards turns by hand will help those bearings immensely.

Genie Company... | Answered on Mar 22, 2016


Hi, you can find genie replacement parts on amazon, click here and take a look: WORKSHOP Vacs Suck It Up Get It Done. I hope this was helpful. Cheers

Genie Company... | Answered on Dec 16, 2014


I have the Genie 3000 which is a 20 gal. wet/dry vac with a 3.0 HP motor. I had bought at Home Depot some 20+ years ago. I bought a replacement filter at HD made by someone other than Genie and claiming to fit my model...but it did not fit...too loose to stay in place. I did track down some hypo filters that might fit...but at $28+ for the filter I decided it was time to get a new model with better and cheaper and available filters. I bought a Ridgid WD1451 14 gal with 6.0 HP. It is so much nicer and quieter. HD regularly carries the WD1450 for $99 or so. The WD1451 is the same model but also had the car vac hose and attachments (a $40 set) included for free. That was a limited offer probably no longer available. Get you a new one and enjoy it...I did...and I still have the Genie...but I think I'll toss it because it is too big, too loud, and I love this new Ridgid.

Genie Company... | Answered on May 30, 2014


These are replaceable and obtainable from the company. Go to the web site and seek assistance from customer services.

Genie Company... | Answered on Apr 03, 2014


Bag is broken and contents are being blown out

Genie Company... | Answered on Nov 28, 2013

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