Genie Recent Questions, Troubleshooting Help & Support

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Genie Garage... | Answered on Dec 19, 2020

I know this is an old post but in case anyone else has trouble with it...I just replaced this keypad for the 2nd time in 10 years, it just stops working after years of being exposed to the elements. I've changed the code several times but had a lot of trouble with it today in the new one. What finally worked for me when following the instructions to set the switch to "Set" inside the black box, type in your new code and then press and HOLD the star key for at least 5 seconds. Holding the star key down finally worked after multiple attempts to get it to work. Then set the switch in the black box to "Run" and the door should open after typing in your code and hitting *.

Genie KEP1... | Answered on Jul 11, 2020

Someone in your neighborhood may have the same garage door opener that you have and sharing the same code. Change your garage door opener code or buy a Genie Code Scrambler.

Genie Garage... | Answered on Mar 02, 2019

item 8 in link. If your new sensors have short wires, cut the wires from old sensors and reconnect wires, using the striped wire to striped wire.

Genie Garage... | Answered on Nov 20, 2018

Have a look at the 'remote control programming' section on page 9 of the manual. Note, the manual says that the LEDs illuminate blue, not green.

Genie PowerLift... | Answered on Apr 24, 2016

Last year, I got a brand new garage door and it kept opening up my neighbor's garage door as well. It turned out that we had the exact same type of garage doors that were happening to work on the same frequency. Lucky for you, though, it's not terribly too tough to change the frequency and make it so that both of your doors aren't opening and closing at the same time. All you have to do is get someone to reprogram the door or find a way to do it yourself. All American Garage Door

Genie SilentMax... | Answered on Jan 27, 2016

can you change the toggle switches in the remote and door controller to a different code than it is set on now. Like the two devices must match but hopefully the neighbor code for their door will then be different. Also can you change the frequency ?

Genie Garage... | Answered on Nov 21, 2015

if nothing is obstructing the door then there are 2 possibilities:
a) your limit switch for closing is too low and the closer detects the motor stall as the floor is reached, then opens in case it's a kid under the door.
b) your tracks and garage door are mis-aligned, causing excessive force to trigger the reversal. Make sure the door closes easily by hand.

Genie Powerlift... | Answered on Jul 10, 2015

Does turning off the opener by way of unplugging the power for an extended period of time, help?
I would also look for a reset button on the motor while I was either calling the 1800 number on the motor's housing or Google the Manufacturer and model number so you can download the owner's manual.

Genie Garage... | Answered on Jun 27, 2015

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