Fujitsu Computers & Internet - Recent Questions, Troubleshooting & Support


The Fujitsu folks are really working hard to win your support. Look at their website. https://support.ts.fujitsu.com/IndexProdSupport.asp?lng=en there should be a little tray, probably on the right side. It will be held in with 2 screws. Remove the screws and gently slide out the tray. The HDD should automatically disconnect from the buses so be gentle. from there, 4 screws on the bottom and you are ready to install a new drive.

Fujitsu... • Answered on Feb 11, 2021


I had this exact same problem. Turned out that I was using the wrong power adapter. Enough power to turn on the scanner lights and connect to the computer, but not enough to actually perform a scan. As soon as I realized I was using the wrong power cord, I switched it up and voila!

Fujitsu ScanSnap... • Answered on Jan 10, 2021


Please try the following steps to establish the connection: 1. Restart your ScanSnap. Turn off your ScanSnap, wait at least 5 seconds and then turn it on again. If the icon status is not changed, unplug the USB cable from the computer or your ScanSnap, wait for 5 seconds, and then reconnect the USB cable. 2. Connect the USB cable directly. If your ScanSnap is connected via a USB hub, try connecting your ScanSnap directly to the computer via the USB cable. 3. Turn-off antivirus software. Turn-off antivirus software and try again. 4. Use another USB port. Try with another USB port if any. 5. Use another USB cable. Try with another USB cable if any. 6. Disconnect other USB devices. Disconnect any other USB devices (printer/scanner/external hard disk and the like) and try again. 7. Use ScanSnap Support Tool. Connect your ScanSnap to a computer and follow the steps below with ScanSnap support tool. * To run ScanSnap Support tool, go to the [Start] menu --> [All Programs] --> [ScanSnap Manager] --> [ScanSnap Support Tool].
  1. Click the [Check] button under [Check Privileges]. If the message, "The recommended privileges have been applied." appears, turn off your ScanSnap, wait for 5 seconds, and then turn it on again.
  2. Press the [Recover] button of [Recover ScanSnap Connection] to see whether it solves the problem.
8. Full shutdown Windows®. (Windows® 10 only) Click on [Shut down] while hold the Shift key on keyboard and shutdown Windows®. 9. Delete the device driver. Delete the device driver to see whether it solves the problem. Follow the steps below to delete the device driver:
    1. Connect your ScanSnap to the computer, and turn on your ScanSnap.
    2. Open the Device Manager window. For Windows® 10 Right-click the [Start] menu, and select [Device Manager]. For Windows® 8.1 Select the Down Arrow icon on the lower left side of the Start screen --> [Control Panel] under [Windows System] --> [Hardware and Sound] --> [Device Manager]. For Windows® 7 Select [Start] menu --> [Control Panel] --> [Hardware and Sound] --> [Device Manager].
    3. In Device Manager right-click [Imaging device] --> [ScanSnap iX500] or [Imaging device] --> [Other devices] --> [ScanSnap iX500] --> [Uninstall].
    If the ScanSnap used to be connected other USB ports, connect it to each of those ports and repeat these steps.
  1. Turn off your ScanSnap.
  2. Disconnect the USB cable from the computer.
  3. Restart the computer.
  4. Reconnect the USB cable to the computer.
10. Reinstall ScanSnap Manager. Uninstall and install ScanSnap Manager again. If the issue persists after attempting all the procedures above, please collect system information on the computer and send the data to a FUJITSU scanner dealer or an authorized FUJITSU scanner service provider by e-mail. To collect system information, press the [Collect] button of [Collect System Information] in the support tool, and it creates a folder (ScanSnap_date and time) that contains the system information data. We would appreciate it if you could send the data in zip format. * Refer to [Troubleshooting] in the [Help] menu of ScanSnap Manager.

Fujitsu ScanSnap... • Answered on Dec 11, 2020


From the error message you're receiving, your computer's hard drive either has a problem or has gone bad. If your computer is still under warranty, I would recommend contacting the manufacturer. If it isn't under warranty and you don't have much experience with computer repair, I would recommend taking the computer to a local repair shop fro a repair estimate OR depending on the age of the computer, possibly consider purchasing a new computer.

Fujitsu... • Answered on Nov 15, 2020


Try to find on the settings of your camera which have flip the image or mirror in this you can check if it will return to normal.

Fujitsu... • Answered on Sep 28, 2020


Assuming you cannot boot at all, this sounds like hardware failure (either motherboard or processor). If you take the laptop to your local computer repair store, they can diagnose the issue more accurately.If you can get to your boot options, attempt to run any manufacturer diagnosis tools, and it could possibly tell you what is wrong.

Fujitsu LifeBook... • Answered on Sep 03, 2020


RPC is a windows component, what you can try is uninstalling Avast then re-installing it.

Fujitsu... • Answered on Jul 28, 2020


ITunes will not allow you to burn purchased songs to CD/DVD, use a different program--but convert them to another format first--everything can be found for free on the internet.

Fujitsu... • Answered on Mar 31, 2020


do you want to burn your avi file to dvd?
and play your dvd on your dvd players?
if that
1,converter you avi to dvd format .IFO .VOB ect.
2.you can burn it to your dvd
hope it's help you

Fujitsu... • Answered on Feb 14, 2020


You need to open Internet Explorer and add Thunderbird as your email program. Click Tools > Internet Options > Programs tab > E-mail: Select Mozilla Thunderbird from the drop down.

Fujitsu ScanSnap... • Answered on Nov 03, 2019


Warning SCAM - DO NOT CALL THESE NUMBERS . These phony support numbers send you to criminal call centers where they will install malware, steal ID and/or extort money from you . Please only ever use the support contacts from the official company website

Fujitsu... • Answered on Oct 19, 2019


Warning SCAM-DO NOT CALL THESE NUMBERS. These phony support numbers send you to criminal call centers where they will install malware, steal ID and/or extort money from you . Please only ever use the support contacts from the official company website

Fujitsu... • Answered on Oct 19, 2019


Warning SCAM--DO NOT CALL THESE NUMBERS. These phony support numbers send you to criminal call centers where they will install malware, steal ID and/or extort money from you . Please only ever use the support contacts from the official company website

Fujitsu... • Answered on Oct 19, 2019


Warning = SCAM - DO NOT CALL THESE NUMBERS. These phony support numbers send you to criminal call centers where they will install malware, steal ID and/or extort money from you . Please only ever use the support contacts from the official company website

Fujitsu... • Answered on Oct 19, 2019


Possibly you do not have codecs installed, they allow either windows media player or other players to decode the dvd then play it. If you want to save the hassle of searching for them, get Cyberlink DVD player....it is a DVD player that strictly plays DVD's without having to get a codec or decoder. OR...If you have Win XP, their is a small DVD Codec specifically designed for Windows Media Player called "DVD Decoder Pak for Windows XP" the size is 1MB.

Fujitsu AMILO PC... • Answered on Jul 24, 2019


My Scansnap was being used through a USB powered hub.This worked....Shutdown EVERYTHING and unplug computer from your powerstrip for 10 seconds (or just turn off your powerstrip for 10 seconds) It resets the BUS power. This solved why almost all of my USB devices stopped working or were behaving badly.

Fujitsu ScanSnap... • Answered on Jul 19, 2019


Forced auto switch open (pushed in) for 30 consecutive seconds or more. -Check if forced auto switch is kept pressed. -Controller PCB defective. Sadly, the PCB may need replacement. Time to check warranty and service center.

Fujitsu... • Answered on Jul 01, 2019

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