The video below shows how to correctly carry out the simple monthly or pre-storage cleaning process for your Dyson AM10 Hygienic Mist humidifier.
Cleaning procedures must be routinely followed to ensure that the humidifier continues to operate efficiently. Cleaning regimes are designed to help prevent the build up of scale within the machine, which will be more prominent in hard water areas. Failure to adhere to the cleaning regimes may invalidate the warranty.
Please note we recommend unplugging the machine for at least 10 minutes prior to any user maintenance or cleaning as some components may become hot during normal use.
Do not allow the machine to run in humidifier mode without water in the tank.
Other cleaning solutions are available. Please check these are suitable for use with plastics and then use in accordance with manufacturer's instructions. Examples of other suitable cleaning materials are descalers, foam soaps without an antibacterial agent, and vinegar.
NB: Some cleaning chemicals are harmful to the machine and should not be used. Use of these will invalidate your guarantee. Do not use: Alcohol and strong acid mixes, solvent (acetone) and oil based products, alkali bleach mixes, air fresheners, aroma oils, scented oils, hot water, brushes, abrasive materials, etc. Please do not put in a dishwasher or close to a fire.
The video below shows how to correctly carry out the simple weekly cleaning process for your Dyson AM10 Hygienic Mist humidifier.
Cleaning procedures must be routinely followed to ensure that the humidifier continues to operate efficiently. Cleaning regimes are designed to help prevent the build up of scale within the machine, which will be more prominent in hard water areas. Failure to adhere to the cleaning regimes may invalidate the warranty.
Please note we recommend unplugging the machine for at least 10 minutes prior to any user maintenance or cleaning as some components may become hot during normal use.
Do not allow the machine to run in humidifier mode without water in the tank.
Hi there, it's Jack at Dyson.
Your Dyson Air Multiplier AM01 desk fan should oscillate when you press the oscillation button on the base:
If you find that it's not oscillating when this is pressed, we'd need you to contact our Support team directly - we can confirm if we're able to resolve this for you under our free 2-year parts and labour guarantee.
You can reach us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Glennis, it's Jack at Dyson.
I've included our Getting Started guide for AM07 below. To disassemble it, you would just need to reverse these steps. To remove the loop amplifier, hold the main body firmly and twist
the loop amplifier anti-clockwise to unlock.This may be a bit stiff if the fan is brand new and hasn't been disassembled before.
I hope this helps, but if you need further guidance from our experts, just give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi Michelle, it's Jack at Dyson.
If your AM05 Hot + Cool heater is displaying the E7 error code, the best course of action is to contact us directly for further assistance. To diagnose the cause of the issue we would need to understand more about how the heater is being used - we should also be able to suggest a suitable resolution.
You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you.
How to replace the battery in your Dyson Cool fan or Hot + Cool™ heater. This applies to remotes which include a base held in place with a screw.
If your remote control's signal range deteriorates, you made need to replace your remote's battery. Remove the screw from the base to release the battery. Please use battery type CR 2032.
Do not install backwards or short circuit the batteries. Do not attempt to dismantle or charge the batteries. Keep away from fire. Follow battery manufacturers' instructions when installing new batteries.
How to replace the battery in your Dyson Cool fan or Hot + Cool™ heater's remote. This applies to remotes which include a push-fit base.
If your remote control's signal range deteriorates, you made need to replace your remote's battery. Press the end of the remote to release the battery. Please use battery type CR 2032.
Do not install backwards or short circuit the batteries. Do not attempt to dismantle or charge the batteries. Keep away from fire. Follow battery manufacturers' instructions when installing new batteries.
How to clean your Dyson Cool AM01 or AM06 desk fan, AM02, AM02 Living, AM02 Mini, AM07, AM07 Living or AM07 Mini tower fan, or AM03 or AM08 pedestal fan.
Your machine may differ to the one shown in the video, but the process for cleaning it will remain the same.
IMPORTANT: Please turn off and unplug your Dyson Cool fan before cleaning it. We recommend using a soft, dry cloth or soft dusting brush to clean the intake holes and loop amplifier. Do not use liquids, polishes or detergents to clean your Dyson Cool fan as this could cause damage not covered under guarantee.
How to clean your Dyson Hot + Cool AM04, AM05 or AM09 fan heater.
Your machine may differ visually to the one shown in the video, but the process for cleaning it will remain the same.
IMPORTANT: Please turn off and unplug your Dyson Hot + Cool heater before cleaning it. Allow it to cool for 1-2 hours before cleaning if the heater has been in use.
We recommend using a soft, dry cloth or soft dusting brush to clean the intake holes and loop amplifier. Do not use liquids, polishes or detergents to clean your Dyson Hot + Cool heater as this could cause damage not covered under guarantee.
How to assemble and use your new Dyson AM09 Hot + Cool fan heater. Adjust the power and oscillation, choose between diffused or focused modes, set the target temperature and sleep timer, and store the remote. The sleep timer can be set between 15 minutes and nine hours.
Hi there, it's Jack at Dyson.
We would strongly advise against dismantling your Dyson Air Multiplier desk fan any further than is shown in the User guide, as this could cause damage to the internal component and electronics. Additionally, it can also void your Dyson warranty if this is currently valid.
If you're having any difficulty with your Dyson fan, please contact us directly so we can provide further assistance. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you.
Hi there, it's Jack at Dyson.
I'm sorry to hear your AM04 is displaying an error code, but we're keen to help you check your machine is working as well as it should be.
When you have your AM04 to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We can take you through some simple troubleshooting checks, and if a repair or replacement is needed, we can confirm if this is covered under our 2-year warranty.
We'll look forward to speaking with you.
Hi there, it's Jack at Dyson.
I'm sorry to hear your AM04 is displaying an error code. When you have your machine to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We can take you through some simple troubleshooting checks, and if a repair or replacement is needed, we can confirm if this is covered under our 2-year warranty.
We'll look forward to speaking with you.
Hi there, it's Jack at Dyson.
If your AM05 is displaying an error code, we would need to take some further details about which error code you're seeing in order to confirm how to resolve it.
When you have your machine to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We can take you through some simple troubleshooting checks, and if a repair or replacement is needed, we can confirm if this is covered under our 2-year warranty.
We'll look forward to speaking with you.
Hi there, it's Jack at Dyson.
It would be very unusual for there to be any change in warmth in the heated airflow exiting the machine, as the PTC ceramic plates always operate at the same temperature in heater mode.
However we're keen to help you check your AM04 is working as well as it should be. When you have your machine to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We can take you through some simple troubleshooting checks, and if a repair or replacement is needed, we can confirm if this is covered under our 2-year warranty.
We'll look forward to speaking with you.
Hi there, it's Jack at Dyson.
AM05's base is secured in place by a catch - you should see this if you look at the underside of the machine. You can open the catch at the same time as rotating the base to remove it.
If you'd like one of our experts to talk you through this you're welcome to contact us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)
Hi there, it's Jack at Dyson.
If your AM04 displays an E7 error code after shutting off unexpectedly, we'd need you to contact our experts directly so we can take some additional details about the issue.
If you can contact us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU), we'd be happy to provide further assistance.
Hi there, it's Jack at Dyson.
A blinking on/off switch LED light can indicate an interruption to the power supply. However we'd appreciate the chance to check your machine is working correctly - it sounds as if it should be well within our 2-year warranty period.
Please get in touch directly so our experts can help. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
If you find that it's not oscillating when this is pressed, we'd need you to contact our Support team directly - we can confirm if we're able to resolve this for you under our free 2-year parts and labour guarantee.
You can reach us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
