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Dyson Recent Questions, Troubleshooting Help & Support

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3answers

DC23 Dyson Motorhead. The powerhead keeps shutting off. Figured I should by a new one. Same thing is happening with the brand new out of the box. What is the problem? How do I fix it?

Had this problem with my DC 23. It turned out to be a problem with power getting to the head. In the part of the hose that swivels, there are contacts inside that become loose. All I did was take that connection apart, bend the metal connectors so they will have a tighter fit and put it back together. I have had to do it twice since the first time I had the issue, but you can always replace the hose.
9/5/2022 12:21:50 AM • Dyson Dc23... • Answered on Sep 05, 2022
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How do you release the cannister on a dyson dc 14 vacuum

Is the dc14 the animal? If so there's a red button on the front of the canisters handle and you press that in while gently lifting out and up
8/29/2022 4:25:00 PM • Dyson Vacuums • Answered on Aug 29, 2022
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When i'm vacuming on carpet the brush bar stops after about 6 pushes, then the brush bar stops and seems to stop going round, which makes this so hard for me to push.

Sounds like the little motor that drives the brush is going bad. You need to replace the cleaner head.
8/29/2022 3:02:01 AM • Dyson Dc50 Ball... • Answered on Aug 29, 2022
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1answer

Dyson dc25 makes a loud high pitched scream when turned off

bearings /motor failing
8/16/2022 12:33:21 PM • Dyson Vacuums • Answered on Aug 16, 2022
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110V fan has been plugged in 220V power socket

You may be lucky enough that the capacitor exploded from the 220 volt charge. You will have to enquire at an appliance repair shop for exact advice. Basically I would junk it and get the correct unit for the voltage and cycles in you area.
8/13/2022 8:03:38 PM • Dyson AM02 Tower... • Answered on Aug 13, 2022
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On a dyson dc15 animal, which black wire connects to the black wire on the brush bar motor underneath vaccum head? and which connects to the white wire?

If you get it wrong, the brush will move in the wrong direction. Nothing else.
8/8/2022 2:44:33 PM • Dyson Vacuums • Answered on Aug 08, 2022
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How to fix Dyson slim wand no suction?

It is a known issue. Have a look at all the videos. https://www.google.com/search?q=Dyson+slim+DC18+no+suction ..
7/23/2022 2:31:36 AM • Dyson Vacuums • Answered on Jul 23, 2022
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Dyson DC39 animal endcap The end cap on the beater bar is damaged and I cannot undo it. Do I have to disassemble it to do this and if so how do I do this?

This is how to dissassemble. Hope it helps. https://www.youtube.com/watch?v=FwNDO3pUxzM
7/21/2022 2:28:16 PM • Dyson Vacuums • Answered on Jul 21, 2022
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My dyson AM05 does not oscillae stops in one position, how to take back off so that i can get to motor assembly gear

https://www.youtube.com/watch?v=AL0rKJR8TFQ
7/19/2022 12:25:35 PM • Dyson Vacuums • Answered on Jul 19, 2022
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Dyson dc21 motorhead stopped working

Remove the motor head from the extension pipe and look carefully at the mounting hole the pipe plugs into. Next to the main hole there should be 2 pin connectors, either above it or below it. This is the power supply connector for the head unit. GENTLY use your finger to try and move these pins, they should not move. Sometimes these pins can break and stop the motor working. Sadly they cannot be repaired so you might have to replace the whole motorhead.
7/8/2022 7:23:23 AM • Dyson Vacuums • Answered on Jul 08, 2022
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Dyson dc25 animal - head won't stay on the floor - doesn't seem to be rotating correctly

I am having the same issue in 2022. Dyson says I have to buy a new machine. EVERYTHING else works perfectly and I can vacuum the floors IF I hold it almost upright. Who can clean a 2,000 square foot house with hardwood, tile and carpet like that?? Not me! I cannot believe this can't be fixed in this day and age. Am I to take it to the recycle center? What about the perfectly good 8 attachments I have for it? If I get a new one, it will come with 4 or 6 of the same attachments. This is a total waste of money in this day and age -- to say nothing of disposing it in the landfill!!! I AM NOT HAPPY with Dyson at the moment.
6/21/2022 8:15:36 PM • Dyson DC25... • Answered on Jun 21, 2022
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Clogged filter

I found that the rubber seal on the bottom of my cyclone is not properly seated to the bottom of canister, I guessed when I removed the clear canister bin completely from cyclone unit for cleaning, I put the cyclone down on the floor and rubber seal accidentally move upward just a little. this creates a small gap on the bottom when I reassembled it, (since seal is up from it original position a little). I pulled rubber seal down to its original position, you will notice that there should not be a gap on the bottom at all, this way you do not have to clean or should not have to clean the filter but once a month or even less.
6/16/2022 1:12:22 PM • Dyson DC07... • Answered on Jun 16, 2022
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Dyson DC44. My charging light doesn't light up on my Dyson and I have just bought a new battery thinking that was the problem but no, the problem still exists.

Claim on warranty, forge an invoice. The quality of modern units especially the rechargeable stick vacs are the pits! I remember the days when James Dyson made them in Wales and they had a lifetime warranty. Now they are made in Indonesia for a bowl of rice!
5/29/2022 2:28:39 AM • Dyson Vacuums • Answered on May 29, 2022
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Dc28 won't recline

You DO NOT have to take your machine to a "certified technician" to fix this problem. Stand behind your machine, lean over and look at the front: Right in the center of the slit between the machine and the beater bar head, you will see a black tab. Simply slide a thin, flat-head screwdriver down and magically the machine will release. NOW: once it\'s released, simply examine the area where your screwdriver JUST slid down...see the dirt and gunk? DON\'T follow the MANY suggestions of adding lubricant "which only works for a short while" (by their own admission) WIPE AWAY THE DIRT AND GUNK and voila! YOU are now a "certified technician" and you didn\'t have to sit through any technical school to get there! You go girl!!!!!!!
5/27/2022 7:12:41 PM • Dyson DC28... • Answered on May 27, 2022
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How do you replace the pre filter catch on a dc07

The pre filter retaining clip is easy to fit, but hard to get the old one out. This is the easy way to do it:-
Turn the machine over, where the bottom of the clip should be is a plate blocking access, it is held in place by a torex headed screw. DO NOT remove this. Instead drill about an 8mm hole through the plastic plate, roughly in the middle level with the large 'A'. This will give you access to the bottom of the clip. Put a flat blade scewdriver through your new access hole and push out the broken clip. It should spring out with a couple of knocks with the palm of your hand. Turn the machine upright and push in the new clip. The hole is not seen and as long as it is a neat job, does not affect the strength of the plate.
Cheers Malc.
5/9/2022 1:46:03 PM • Dyson DC07... • Answered on May 09, 2022
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