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Dyson Recent Questions, Troubleshooting Help & Support

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Motor

fiter is dead clogged up inside. you could wash it 50 times still wont unclog. simple fix, just buy a new filter and empty bin more often in the future and wash filter every month and fit new one every two years
3/24/2024 7:20:21 PM • Dyson DC35... • Answered on Mar 24, 2024
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Dyson Animal V6 flashing blue and red?

two faults, mainly battery. A flashing blue light indicates that there is no power, please charge the battery. A flashing amber light indicates that there is no power or a temporary fault (e.g. too hot/cold). A flashing red light indicates that there is a fault, please call the Dyson Helpline.

Support and How to Guides for your Dyson V6™ Vacuum

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3/19/2024 2:47:52 AM • Dyson Vacuums • Answered on Mar 19, 2024
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The grey pre-filter catch broke and we ordered a

I just successfully completed this replacement on a DC33 (the prefilter catch is blue on this model.) Not sure how different the assembly is from the DC07 but thought I would post: If you turn the vacuum over there are two screws that loosen the exhaust pipe--one you can see and one up a small shaft (which also loosens the cowling just under the cyclonic assembly.) Both will require a driver or allen-style wrench with a medium-sized star head. Remove both and you will be able to take off the exhaust pipe. You'll need to pull back the aforementioned cowling a bit as you do this. Once the exhaust pipe is off you will be able to see the bottom of the prefilter catch. You'll notice five tiny bays--if you shine a flashlight through you'll see that between bays 2 and 3 there is a small catch (you can note it at the bottom of your replacement prefilter catch as well.) Shove two extra small screw drivers (like the size you get in eyeglass repair kits) into bays 2 & 3, then gently press down on the driver handles to release the catch. A little pushing at the same time will remove your broken prefilter catch. DON'T INSTALL YOUR NEW CATCH YET! Otherwise, like me, you'll have to immediately remove it to reinstall the exhaust pipe :) This was the most time consuming part of the whole operation, as you kind of have to fenangle it a bit to get it back on. Be patient and don't forget to pull the cowling back again while you're doing this. Once it's back on, realign the cowling at the top of the assembly and replace the screws. Then you can turn the vacuum upright again to easily snap in your new prefilter catch.
1/26/2024 11:44:09 PM • Dyson DC07... • Answered on Jan 26, 2024
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2answers

Dyson DC41

12/31/2023 6:14:55 PM • Dyson Vacuums • Answered on Dec 31, 2023
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Is the base of a Dyson AM05 the same as a Dyson AM09?

Question edited for clarity. No it is taller https://www.google.com/search?q=dyson+am05+vs+dyson+am09 ..
12/29/2023 5:30:50 AM • Dyson Vacuums • Answered on Dec 29, 2023
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The bottom of the clear canister opens before I am ready...have to re-vacuum. Lock not working correctly. Seems secure when attaching & vacuuming...just falls open before I can remove it.

Check for dirt in tracks of closure mechanism, clean as nessary. Also, check worn mis-aligned, adjusted clasp.
8/17/2023 5:30:43 AM • Dyson Vacuums • Answered on Aug 17, 2023
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4answers

When cleaning the cyclone head can this be flushed with water?

Hi Len, it's Jack at Dyson. The cyclone pack on your DC14 should never be washed, flushed with water or submerged. Any residual water left within the assembly could cause permanent damage to your vacuum not covered under warranty. It could also contribute to an unpleasant odour from your machine in use. To clean the clear bin and shroud, you can remove the clear bin from the cyclone pack using the catch on the rear of the cyclone pack, as shown below. A soft brush or dry cloth can then be used to remove any clinging fluff or debris from the shroud. Gently tapping the cyclone pack will also help remove any clinging dust particles. 6c6a4392-33ed-4cae-ae42-15fe795ddcf0.jpg 723c157c-c771-4e93-9c38-ab070bd8dae2.jpg You can also rinse or wipe the inside of the clear bin with a damp cloth to remove any dust particles, but make sure it's completely dry before reassembling. I hope this helps, but if you'd like any further guidance on maintaining your vacuum, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
8/8/2023 11:44:24 AM • Dyson DC14 FS... • Answered on Aug 08, 2023
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How to fix the Dyson dc21 motorhead

6/22/2023 11:22:43 AM • Dyson Vacuums • Answered on Jun 22, 2023
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How do I fix F2 error on Dyson AM08 Pedestal Cooling Fan

To fix the F2 error on the Dyson AM08 Pedestal Cooling Fan, you must try resetting the fan by unplugging it from the power source for 2 to 3 minutes and then plugging it back in , it can work properly.
6/21/2023 5:42:40 PM • Dyson Dryers • Answered on Jun 21, 2023
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Dyson airwrap hair styler turns off at some heat settings and red light is blinking

If your Dyson Airwrap hair styler is turning off at certain heat settings and the red light is blinking, it could indicate a potential issue with the device. Here are a few troubleshooting steps you can try: 1. Check the power supply: Ensure that the Airwrap is properly plugged into a functioning power outlet and that the power cable is securely connected to the device. 2. Reset the device: Unplug the Airwrap from the power source and wait for about 30 seconds. Then, plug it back in and try turning it on again. This reset may resolve any temporary issues. 3. Clean the filter: The Airwrap has a filter located near the base of the handle. Check if the filter is clogged with dust or debris. If so, gently clean it with a soft brush or by rinsing it under running water. Allow it to dry completely before reinserting it into the device. 4. Check for overheating: The red blinking light on the Airwrap can also indicate that the device has overheated. If this is the case, it may have an automatic shut-off feature to protect against damage. Allow the Airwrap to cool down for a while before using it again. Make sure the vents on the device are clear and not blocked by hair or other obstructions. 5. Contact Dyson support: If the issue persists after trying the above steps, it's recommended to contact Dyson customer support for further assistance. They can provide specific troubleshooting advice or arrange for repairs if necessary. Remember to refer to the user manual or Dyson's official support channels for the most accurate and up-to-date information regarding your specific model of the Dyson Airwrap hair styler.
6/21/2023 9:21:46 AM • Dyson Vacuums • Answered on Jun 21, 2023
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My Dyson n AM09 keeps flashing red light and shows 42

The Dyson support site has choices of visible issues about led staying on, letters f, c, h showing, or many other options

https://www.dyson.com/support/journey/troubleshooting/61874-01/visible-issue-243255
6/12/2023 3:30:24 AM • Dyson Vacuums • Answered on Jun 12, 2023
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How do i clean my dyson root cyclone vacuum

believe it or not i would use a long paint brush with a opened bin linner,, to collect all the dust,,,

you can wash your blue filter in plain water and leave to dry as u would pots n pans on the side,,

when u have cleaned the area around the cyclone.. close your eyes and blow into the cyclone.. then use another large hoover to remove access dust and rubbish that was in the cyclone,

hope this helps reguards lee.
5/22/2023 10:06:46 AM • Dyson DC16 Root... • Answered on May 22, 2023
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Dyson suddenly hard to push on carpet

I know this sounds silly, but it works. Turn it over and wipe all the black residue off the bottom of it (off the plastic on the bottom that rubs on the carpet as you push and pull it). I thought my husband was out of his mind when he told me that was the solution, but it really works.
5/7/2023 10:07:30 PM • Dyson DC14... • Answered on May 07, 2023
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Vacuum cleaner shut off if you try to use the hose or off beater

With the cleaner on. move the cable where it enters the cleaner through a rubber grommet. There is a common fault with these cleaners that the cable breaks at that point. soon the cleaner wont work at all until it is rewired.
5/7/2023 7:38:39 PM • Dyson DC07... • Answered on May 07, 2023
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Dyson DC40 Upright Vacuum. The brush bar intermittently not working.

Question edited for clarity. Question moved to model category. You say 'vacuuming the floor'. Hard floors should not have the brush bar turning. The brush is for carpets only. There are two belts on this machine. One is between the clutch unit and is very hard to remove. you can however remove the brush belt and remove all fluff, hairs and threads and then replace the belt.
4/23/2023 5:34:08 PM • Dyson DC40... • Answered on Apr 23, 2023
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I purchased a genuine Dyson bin replacement and when I try to shut the bin lid after I put the new one in it won't close.

Where did you order the 'Genuine Part' from. It sounds like a Genuine copy made in China like the brush that was sent to me. Genuine parts only come from Dyson direct. Mine came from Amazon. https://www.google.com/search?q=genuine+dyson+bin+replacement ..
3/14/2023 4:57:46 AM • Dyson Vacuums • Answered on Mar 14, 2023
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