DeLonghi Magnifica - Recent Questions, Troubleshooting & Support

no options but to replace it sorry

DeLonghi... | Answered on Sep 10, 2020

Good morning Tony
since your machine seems to be a relation of mine, I will do what can to assist you. I will put a photo of mine in for comparison
25384622-pd1nal51mezmuuwk5cecr2bn-2-6.jpg I am sorry about how dark my black coffee machine is, you can see that they are related. What I can suggest here and now is that you remove the infuser once again and put it back carefully in its place, I would give that a try, and have done
enjoy your coffee

DeLonghi... | Answered on May 24, 2020

I have the same problem with my Delonghi Magnifica, so maybe there is a glitch in the machine..

DeLonghi... | Answered on May 16, 2020

Not good; from page 21 of the owner's manual: If the message is still displayed after cleaning, contact the service center.
The good news is that when I had to send in my ESAM3500 for warranty repair, I called DeLonghi (1-866-528-8323) and got through to their repair center without difficulty. They sent a new shipping box and wrapping material, and a prepaid shipping label to a repair center about 100 miles away. I got my repair ESAM back in just a week. I hope that your experience goes as well. If it's out of warranty, though, it could be expensive.

DeLonghi... | Answered on Mar 05, 2020

steam inside the milk

DeLonghi... | Answered on Feb 14, 2020

Hello Karen,
I am not a service professional; however, I have owned 2 Delonghi espresso machines for 15 years now and done several service repairs on my machines and they are still running great! Was the machine running ok before removing the infuser?? Please be sure to read section 10.2 of your service manual. If not available, you can visit here to view manual

Additionally, make sure you have inserted the infuser back onto the machine correctly. Review towards the end of section 10.2 where you must make sure the infuser is compressed back closed and upon inserting it onto the machine the red buttons must click that the infuser is installed correctly? Please see troubleshoot picture attached. Also be sure to clean your machine inside underneath the infuser as many coffee grounds are collected there after a period of time. I don't know how old you machine is, but replacing the o-rings on the infuser and greasing the moving parts (o-rings) is recommended. Be sure to use lubricant recommended for food contact. I hope this helps you get your machine back on track? If not, please upload a video to better help you. Good luck, Enrique
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DeLonghi... | Answered on Dec 30, 2019

Sorry didn't under stand do you have a video

DeLonghi... | Answered on Dec 30, 2019

most coffee makers have a temperature sensitive diode in the circuit, and that will "blow". if you are comfortable working on your own unit you could troubleshoot it, otherwise, bring to a repair shop.

DeLonghi... | Answered on Dec 30, 2019

Likely a foreign object is blocking up the grinder. Remove all beans and run at coarsest grind to try to clear it, chase it through with more beans if necessary. If this does not clear it then the top burr of the grinder assembly can be removed after disassembling the machine. Mark the grinder coarseness cogs before moving them to assist reassembly. Moderately difficult procedure.

DeLonghi... | Answered on Dec 27, 2019

leave the power point turned on.
turn off machine at the power switch (on the unit)
This should bring the unit down....or
Turn off completely unit and power point and the just turn on the power point...this should bring the unit down

DeLonghi... | Answered on Dec 17, 2019

I had this problem. The door didn't snap when I shut it and it would pop open and stop the brewing. It was an easy 5 minute fix.

I removed the drip tray and the black plastic bin where the spent coffee grounds are expelled. With a flashlight I could clearly see 1/4" to 1/2" caked coffee grinds lining the back of the cabinet at its base. This residue kept the bin from seating correctly. Because the bin wasn't all the way back into the cabinet it put pressure on the door and kept it from latching. I cleaned out the buildup with a small spatula and a brush and the door latched perfectly again.

DeLonghi... | Answered on Oct 25, 2019

I had this same problem and discussed it with DeLonghi customer service. My machine was grinding 20 seconds for a double shot and ground coffee was coming out of the top and spilling over inside what a mess! DeLonghi thought it was potentially a problem with the control board - grinding time too long - which is an expensive repair. I also called the local factory-authorized service and described the same problem. They asked what kind of beans I was using and I answered Starbucks espresso. They said that Starbucks is too oily, clogs the machine, and that I should try beans that are lighter. I also checked with an engineer who used to work at Starbucks and he made the same guess. I tried an Italian roast espresso from a local market and it worked! I've had no problems since. The new beans cleaned out the oils and I'm getting great shots. This is a good machine, but is best making single shots.

DeLonghi... | Answered on Jul 01, 2019

Did you see the manual did you fill very thing if you have some thing not in place you'll have error

DeLonghi... | Answered on Jun 29, 2019

These machines do need to be lubricated every so often. First, buy some food safe lubricant, e.g. here. Then, turn the machine off, open the front door, and remove the infuser. There is a holder connected to the machine by two hex screws. You may remove this (or even just leave it on). Now attach a long tube to the lubricant (should come with the can) and spray lubricant on both sides of the vertical screw that moves the infuser up and down. Give it a few good sprays on both sides of the screw, up and down, and that should solve your problem.

DeLonghi... | Answered on Apr 18, 2019

I think the microswitch that sensors the front door is not activated. Try to find it and "give it a massage" The machine resets the counter for the grounds container every time the door switch is activated.


DeLonghi... | Answered on Apr 08, 2019

You are not completing the descale program. See below.

Due to the continuous heating of the water used to make the coffee, over
time it is normal for the tubing inside the machine to fill with lime scale.
When the light starts flashing( chap. 12-point 5), it is time to descale
the machine.
NOTE: when the light switches on, the coffee maker can still be used to
prepare coffee.
Proceed as follows:
• Empty the tank and pour in the contents of one bottle (125 ml) of
DURGOL descaler plus one liter of water. For subsequent descaling
operations, descaling solution can be purchased from authorised
technical service centres.
NB: Make sure splashes of descaler do not fall onto surfaces sensitive
to acid such as marble, limestone and glaze.
• place a container with a minimum capacity of 1.5 litres under
the milk frother (Fig. 3);
• turn the machine on by pressing the button (Fig. 4).
• wait for the green and indicator lights to come on steady.
• press and hold the button for at least 5 seconds (Fig.14). The
light inside the button switches on (chap. 11 - point 8) to indicate
the start of the descaling program (the and lights remain
off to indicate that it is not possible to make coffee).
• turn the steam knob half a turn anticlockwise (Fig.5). The
descaling solution will come out of the milk frother and start to
fill the container underneath.
• the descaling program automatically performs a series of deliveries
and pauses, so as to remove the lime scale deposits from
inside the coffee maker.
The two red buttons
have opened
The two red buttons
have not
opened out
• after around 30 minutes, when the light comes on (chap. 12 - GB
point 1), turn the steam knob half a turn clockwise (Fig.6) until it
The machine must be rinsed so as to eliminate the residues of descaling
solution from inside the machine. Proceed as follows:
• remove the water tank, rinse it and fill it with clean water.
• reposition the tank.
• empty the collection container (located under the milk frother) that is
full of liquid, and then replace it under the milk frother.
• turn the steam knob half a turn anticlockwise (Fig. 5). Hot water will
come out of the milk frother and fill the container underneath.
• when the tank is empty, the light goes off and the light
comes on (chap. 12 - point 1).
• turn the steam knob all the way clockwise (Fig. 6) and fill the water
tank with clean water again.
• the program of descaling is hour terminated and the machine is
ready per do again the coffee.

NOTE: if the descaling procedure is stopped before completion, the
alarm (chap. 12 - point 5) is not deactivated and the procedure
must be started again form the beginning.


DeLonghi... | Answered on Apr 07, 2019

We had excactly the same problem a couple of times recently with a lot of troubleshooting,like adjsusting grinder, reseting the to factory settings, and many more and we end up that it was a problem with pcb control board which lost the preset timing of grinding thus the coffee grinding where about 3-4 sec and the correct one shold be about 8-9 sec. We have here one side which have the control board for your reference.

DeLonghi... | Answered on Mar 11, 2019

Thanks globalautomo!!
It sure looked clean but upon further inspection the tiny hole was not. Boiled it just like you said and immediately it works like it should. My wife is grateful!

DeLonghi... | Answered on Feb 15, 2019

This means that the thermocouple inside the machine is probably broken and needs to be replaced. Please contact Delonghi for this.

DeLonghi... | Answered on Jan 23, 2019

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