DeLonghi Magnifica - Recent Questions, Troubleshooting & Support
I'm getting the
Not good; from page 21 of the owner's manual: If the message is still displayed after cleaning, contact the service center.
The good news is that when I had to send in my ESAM3500 for warranty repair, I called DeLonghi (1-866-528-8323) and got through to their repair center without difficulty. They sent a new shipping box and wrapping material, and a prepaid shipping label to a repair center about 100 miles away. I got my repair ESAM back in just a week. I hope that your experience goes as well. If it's out of warranty, though, it could be expensive.
on Mar 05, 2020
I removed the infused and cleaned then returned it but the red light is still on in the red triangle and green cup lights still flashing
I am not a service professional; however, I have owned 2 Delonghi espresso machines for 15 years now and done several service repairs on my machines and they are still running great! Was the machine running ok before removing the infuser?? Please be sure to read section 10.2 of your service manual. If not available, you can visit here to view manual https://www.seattlecoffeegear.com/assets/user-manuals/delonghi/delonghi-esam-3300-user-manual.pdf
Additionally, make sure you have inserted the infuser back onto the machine correctly. Review towards the end of section 10.2 where you must make sure the infuser is compressed back closed and upon inserting it onto the machine the red buttons must click that the infuser is installed correctly? Please see troubleshoot picture attached. Also be sure to clean your machine inside underneath the infuser as many coffee grounds are collected there after a period of time. I don't know how old you machine is, but replacing the o-rings on the infuser and greasing the moving parts (o-rings) is recommended. Be sure to use lubricant recommended for food contact. I hope this helps you get your machine back on track? If not, please upload a video to better help you. Good luck, Enrique
on Dec 30, 2019
The grinder on my DeLonghi seems to be stuck. It
Likely a foreign object is blocking up the grinder. Remove all beans and
run at coarsest grind to try to clear it, chase it through with more
beans if necessary. If this does not clear it then the top burr of the
grinder assembly can be removed after disassembling the machine. Mark
the grinder coarseness cogs before moving them to assist reassembly.
Moderately difficult procedure.
on Dec 27, 2019
Delonghi magnifica door won't stay shut
I had this problem. The door didn't snap when I shut it and it would pop open and stop the brewing. It was an easy 5 minute fix.
I removed the drip tray and the black plastic bin where the spent coffee grounds are expelled. With a flashlight I could clearly see 1/4" to 1/2" caked coffee grinds lining the back of the cabinet at its base. This residue kept the bin from seating correctly. Because the bin wasn't all the way back into the cabinet it put pressure on the door and kept it from latching. I cleaned out the buildup with a small spatula and a brush and the door latched perfectly again.
on Oct 25, 2019
My delight magnifica is now
I had this same problem and discussed it with DeLonghi customer service. My machine was grinding 20 seconds for a double shot and ground coffee was coming out of the top and spilling over inside what a mess!
DeLonghi thought it was potentially a problem with the control board - grinding time too long - which is an expensive repair. I also called the local factory-authorized service and described the same problem. They asked what kind of beans I was using and I answered Starbucks espresso. They said that Starbucks is too oily, clogs the machine, and that I should try beans that are lighter. I also checked with an engineer who used to work at Starbucks and he made the same guess.
I tried an Italian roast espresso from a local market and it worked! I've had no problems since. The new beans cleaned out the oils and I'm getting great shots.
This is a good machine, but is best making single shots.
on Jul 01, 2019
Delonghi Magnifica Makes creaking noise when preparing brew unit
These machines do need to be lubricated every so often. First, buy some food safe lubricant, e.g. here
. Then, turn the machine off, open the front door, and remove the infuser. There is a holder connected to the machine by two hex screws. You may remove this (or even just leave it on). Now attach a long tube to the lubricant (should come with the can) and spray lubricant on both sides of the vertical screw that moves the infuser up and down. Give it a few good sprays on both sides of the screw, up and down, and that should solve your problem.
on Apr 18, 2019
The descaling light stays on
You are not completing the descale program. See below.
Due to the continuous heating of the water used to make the coffee, over
time it is normal for the tubing inside the machine to fill with lime scale.
When the light starts flashing( chap. 12-point 5), it is time to descale
NOTE: when the light switches on, the coffee maker can still be used to
Proceed as follows:
• Empty the tank and pour in the contents of one bottle (125 ml) of
DURGOL descaler plus one liter of water. For subsequent descaling
operations, descaling solution can be purchased from authorised
technical service centres.
NB: Make sure splashes of descaler do not fall onto surfaces sensitive
to acid such as marble, limestone and glaze.
• place a container with a minimum capacity of 1.5 litres under
the milk frother (Fig. 3);
• turn the machine on by pressing the button (Fig. 4).
• wait for the green and indicator lights to come on steady.
• press and hold the button for at least 5 seconds (Fig.14). The
light inside the button switches on (chap. 11 - point 8) to indicate
the start of the descaling program (the and lights remain
off to indicate that it is not possible to make coffee).
• turn the steam knob half a turn anticlockwise (Fig.5). The
descaling solution will come out of the milk frother and start to
fill the container underneath.
• the descaling program automatically performs a series of deliveries
and pauses, so as to remove the lime scale deposits from
inside the coffee maker.
The two red buttons
The two red buttons
• after around 30 minutes, when the light comes on (chap. 12 - GB
point 1), turn the steam knob half a turn clockwise (Fig.6) until it
The machine must be rinsed so as to eliminate the residues of descaling
solution from inside the machine. Proceed as follows:
• remove the water tank, rinse it and fill it with clean water.
• reposition the tank.
• empty the collection container (located under the milk frother) that is
full of liquid, and then replace it under the milk frother.
• turn the steam knob half a turn anticlockwise (Fig. 5). Hot water will
come out of the milk frother and fill the container underneath.
• when the tank is empty, the light goes off and the light
comes on (chap. 12 - point 1).
• turn the steam knob all the way clockwise (Fig. 6) and fill the water
tank with clean water again.
• the program of descaling is hour terminated and the machine is
ready per do again the coffee.
NOTE: if the descaling procedure is stopped before completion, the
alarm (chap. 12 - point 5) is not deactivated and the procedure
must be started again form the beginning.
IMPORTANT: THE GUARANTEE IS NOT VALID IF THE ABOVE DESCALING OPERATION
IS NOT PERFORMED REGULARLY.
on Apr 07, 2019
I have Delonghi ESAM 3300 and grinder runs for
We had excactly the same problem a couple of times recently with a lot of troubleshooting,like adjsusting grinder, reseting the to factory settings, and many more and we end up that it was a problem with pcb control board which lost the preset timing of grinding thus the coffee grinding where about 3-4 sec and the correct one shold be about 8-9 sec. We have here one side which have the control board
for your reference.
on Mar 11, 2019
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