Dell LATITUDE - Recent Questions, Troubleshooting & Support


My dell latitude wont boot

Try turning it on with it plugged in.
11/7/2018 2:06:27 PM • Dell Latitude XT... • Answered on Nov 07, 2018

My Hdd is locked on my Dell XT2 I have the password but I cant find where to put in the Password

Restart the computer and tap F2 key during POST to enter System Setup (BIOS). This should prompt for the Hard Drive (HDD) or BIOS password. Knowledge Base This should help.While the computer is powering up keep tapping f2. Turn it off. Press the power button again and keep hitting f2.
8/11/2016 10:59:16 PM • Dell Latitude... • Answered on Aug 11, 2016

My tablet won't charge.why???please help!!

Is your battery removable? Try removing the battery and then plugging in the tablet. If the tablet runs on only the AC power, then your battery is shot.
12/24/2014 10:01:32 PM • Dell Latitude... • Answered on Dec 24, 2014

Pen and touchscreen not responding

Hmmm does the penn have a battery then? I guess something is wrong with the wiring as not just the pen does not work but touching all all not. Stuff should just simply work and not require loads of troubleshooting.
12/1/2014 7:16:07 PM • Dell Latitude... • Answered on Dec 01, 2014

Dell Latitude XT2 fails to start up.

I know this is an old post, but the LED code for CAPS lock on, F4 flashing, F5 on means memory issue. I had this issue, reseated the memory, and the issue was resolved.
7/25/2014 4:46:36 PM • Dell Latitude... • Answered on Jul 25, 2014

Touch screen acts like it being touched without being touched

Might need a new touch screen. There\'s really no way around a faulty touchscreen, previous owner probably tapped it a lot
11/21/2013 8:18:02 PM • Dell Latitude... • Answered on Nov 21, 2013

Broken hinge

Not really, those are some pretty heavy duty tension hinges.
11/18/2013 1:38:31 AM • Dell Latitude XT... • Answered on Nov 18, 2013

Master hdd password

I believe the only way to remove it is to contact Dell with your service tag number.
11/18/2013 1:36:43 AM • Dell Latitude... • Answered on Nov 18, 2013

My pen for my computer won't work

I think the pen has gone bad on you, since your screen can still detect your hand and the track pad. I would think the pen is faulty. Try another pen cause I think your original is bad, if it was the touch feature that wasn't working I would say its a driver problem but that feature still works with the exception of the pen. Get another pen.

7/19/2013 9:03:38 PM • Dell Latitude XT... • Answered on Jul 19, 2013

Dell Latitude XT2 sound doesnt work 1/2 of the time. Windows 7.

Download and install the drivers from manufacturer website. If you are unable to recognize the device specific drivers then i would suggest to use the driver scanning tool, it will search for the drivers online and will show a list of of device specific updated drivers. You can download the driver scanner tool
12/17/2012 3:41:56 AM • Dell Latitude... • Answered on Dec 17, 2012

Delll latitude xt wont restore

Hi kaliyahsherr,

I see that your Dell will not restore to an earlier restore point.

What version of windows do you have on your Dell?

I believe you already did try to do system restore but it did not work right, does it give you an error unable to restore to the selcted restore point, if that is the error then meaning there is a peroblem with that restoration point that you have selcted have you tried a different restore point?

If you did then most probably the system restore program on your windows is having issue restoring the system to any date that you may have on your system restore. if this is the case then the only option would be reinstalling windows starting from scratch.

There is another way to do System Restore on your computer but this is only known to work with Windows XP, I haven't tried with Vista nor Win7 yet.

we do a System Restore in the Command Prompt, see steps below.

> From shut down turn your Computer back on then keep on tapping F8 to select and boot into Safemode in Command Prompt.

> Once in the Command Prompt on the blinking cursor you should type in \windows\system32\restore\rstrui.exe after typing this in it should look like this C:\windows\system32\restore\rstrui.exe, then press Enter.

> After pressing Enter this should show you a list of dates for the restore points highlight a data and time when you want to do the system restore and see if it will work outside windows.

> If this does not work then there is something wrong with Windows and needs to be reinstalled for the fix on your concern.

I hope that this information can be helpful regarding your concern.

Have a nice day,

5/24/2011 7:54:43 AM • Dell Latitude XT... • Answered on May 24, 2011

When coming out of standby mode the keyboard gets

Do you mean that you see the press Ctl-Alt-Delete to continue ?
This is the Windows lock screen.
You can disable this by going in Control Pannel -> Power Options -> And select " Dont require password on wake up"
2/28/2011 6:16:05 PM • Dell Latitude XT... • Answered on Feb 28, 2011

How can you get the touch screen or pen work on

What OS are you using ? Windows Vista or Windows 7 ?
In order to get the buttons and touchscreen working, you need to install the proper drivers.
Go to
Select your operating system
and download the following drivers and install them in the following order :
  1. System Utilities : - > Dell Utility : System Software
  2. ControlPoint -> Dell - Application : ControlPoint System Manager
  3. Input device drivers - > Ntrig Application
Restart your computer. Run Windows Update Restart your computer Everything should work.
2/28/2011 6:02:54 PM • Dell Latitude... • Answered on Feb 28, 2011

My Dell XT2 tablet pen

Did you install the correct N-Trig drivers for your pen ? You can find them at and by entering your TAG number which is located underneath your tablet pc.
2/28/2011 5:55:48 PM • Dell Latitude... • Answered on Feb 28, 2011
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