CyberLink Computers & Internet - Recent Questions, Troubleshooting & Support


You can go HERE to download version 5

Thanks Mark

CyberLink Power... | Answered on Jun 29, 2020

If you need software to play movies (you are missing codecs)
Download VLC player, it is free, open source, and will play just about every media file

CyberLink... | Answered on Jun 23, 2020

Cyberlink guarantee their players will work with windows 10. Go to their site and use their windows 10 diagnostic tool to help you.

CyberLink... | Answered on Jun 15, 2020


CyberLink Power... | Answered on Jun 05, 2020

If you just need a DVD Player, I recommend VLC. It's free. You can get it from...
To set VLC as your Default Program for showing videos and movies, follow these instructions...

CyberLink Power... | Answered on Apr 03, 2020

The Dell Inspiron 1750 came with a DVD+/-RW drive. Did you purchase a replacement blu-ray optical drive (or purchase from dell with the upgrade to blu-ray)? If you do not have a blu-ray drive, a bluray movie will not play.

Cyberlink has some support information and manuals here: . Search for PowerDVD and DX8 for Dell in the two drop down menus.

In addition, Cyberlink PowerDVD 8 only supports Blu-ray in their Ultra Edition (Blu-ray Disc) only. You will need to purchase either a newer version of the product that includes blu-ray support (or if sold separately the plug-ins that make the Ultra version of the product). See for the different versions of Cyberlink PowerDVD 10 (and version 9). Scroll down to the section labeled HD Video Support.

I hope this helps.

Cindy Wells

CyberLink Power... | Answered on Mar 30, 2020

please make sure you have properly installed your sound card drivers..
check this by playing any other music file
it you hear some sound then download this codec pack and install it

Thnx and i hope this helps
Please rate this solution

CyberLink SW-... | Answered on Mar 19, 2020

when i play my dvd's video it not work video can't display

CyberLink... | Answered on Mar 13, 2020

i would recommend searching for and downloading VLC media player. It is free, has more options, and plays any video format as well as DVDs

CyberLink Power... | Answered on Mar 13, 2020

To play x264 (.mkv) files I would recommend downloading and installing VLC player.

Robert from Blitware

CyberLink Power... | Answered on Feb 21, 2020

so you can convert the MKV files to AVI or other video format.
you can use a video converter to deal with that.
I recomemd the one I used for long for you.It is a powerful one with video converting.
I think you can take a try for it.

CyberLink Media... | Answered on Dec 25, 2019


OK, at the link below you will be able to download a great free codec. Media player Classic.

It plays pretty much any format.

Click HERE to navigate to the download page.
After the download is complete, install it.

Kind regards

CyberLink... | Answered on Dec 03, 2019

yeah you should install the video codec for playing the divX videos..
either download and install KLM CODEC pack

or you can use VLC player which plays literally all the formats of multimedia..


CyberLink SW-... | Answered on Nov 14, 2019

OK, try this then
Put in a dvd again, when asked if you want it to open with Power DVD, press yes
When power dvd open, DONT press play, in the meny you will find the add button, press that one, and point it to the dvd, that will hoppfully mount the image to the power dvd since you told the program where the file is.

You know that power dvd dosent lay all formats right? so if it is a burned dvd you trying to play make sure that it is a format supported with power dvd

Let me know how it goes


CyberLink Power... | Answered on Nov 06, 2019

Want to know how to burn video to dvd with high quality,here i recommend you another DVD Burner software named Mac DVD Creator,it can burn videos including AVI, MOV, FLV(YouTube video, Google video,etc), TS, TP, TRP, MP4, MPG, MPEG, VOB, 3GP, and DAT to video DVDs. It has very high output quality and provides users with a customizable DVD menu.
Know more about it from below website:

CyberLink Power... | Answered on Aug 17, 2019

You should try to burn the .avi files through nero burner.
Nero 7 or 8 will do, but you'll be able to burn only 2-3 .avi files through nero.

CyberLink Power... | Answered on Jul 09, 2019

Did you try reinstalling the power DVD software?

CyberLink SW-... | Answered on May 24, 2019

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