Cuisinart DCC - Recent Questions, Troubleshooting & Support - Page 8

THEY WANT ME TO PAY TO SHIP IT TO THEM AND TEN DOLLARS FOR GETTING IT BACK!!!!!!!!!! GET A MR COFFEE- I AM GOING TO SEND IT NEXT WEEK, BUT THIS IS BAD CUST SERVICE- HOWEVERA CAPS sorry- no coffee ye, your orig post helped me alot- thanks

It sounds like an internal sequencing issue. Depending on how long you have had it, I would take it back. They have a one year warranty right out of the box, and every store tries to sell you an extended warranty. Good luck.

The primary reason these leak without over filling is the silicone hose that the water travels through either splits inline, comes off at the plastic connection, or splits/rots at he plastic connection. If it simply has slipped off you can usually zip tie it back. If it has split at the connection you might be able to trim it back a bit and reconnect unless the whole line has had it's elasticity compromised. If you are really fond of your machine you could buy a cheap one at walmart and scavenge the parts hoping the line diameter is the same.

I had the same problem. I read this article and was able to figure it out the probem: http://home.howstuffworks.com/coffee-maker.htm The one way valve and the heater pipe in the bottom of the unit are extremely calcified. I opened the bottom by removing the four little "security" screws. I used a little tiny flathead screwdriver because I didn't have the proper "star security screwdriver and it worked fine. Next, I removed the two orange hoses and soaked them in white vineager. The shorter intake hose contains the one way valve. make a note of which way you remove this hose 'cause it has to go back in in the same direction. Next I propped the unit on its side so that I could put some vineager in the heater pipe and let it soak in there. Next I blew into and sucked air out of the one way hose and then rinsed both hoses thoroughly. Then I used a little piece of a wire coat hanger to scrape out some of the junk in the heater pipe, (especially on the heat side) followed by a little pipe cleaner to get it extra clean. Then I put it all back together. Be carefull that the hoses are sealed ok. I actually cut a little off of them to get a new seal on the side that connects to the heater pipe. There wasn't much room for error though. After getting it all back together I ran a few full pots through it of 1/2 vineager 1/2 water and then a couple of just water. Probably a good time to change the water filter inside the unit too. Also, from now on I'll make sure to use the self cleaning mode more often. Good luck. Kevin

I called cuisinart customer service, they have a replacement (she said 3 models were compatible with the dcc490). It took me 2 minutes, will be shipped within a week, and cost $18 plus shipping ($26 total)

This model of coffee maker has an adjustable heating element beneath the carafe - ensure the temperature setting for the carafe is high enough to keep the coffee hot. If the coffee is not brewing hot, the initial heating element/coil may have failed. Removal of the heating element is somewhat problematic and will require disassembly of the water container and base of the coffeemaker, and will likely need to replace the heating coil contained in a plastic sheath. Ensure you take a look at: http://home.howstuffworks.com/coffee-maker2.htm for further detail.