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Casablanca Fan Recent Questions, Troubleshooting Help & Support

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Casablanca fan light works with remote but fan does not respond

Check white black power wire nuts or any wire nuts, to make sure the wires are all connected also cuz its wireless maybe check the yellow, gary, pink, red plug in's.
1/16/2023 8:01:13 PM • Casablanca Fan... • Answered on Jan 16, 2023
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Casablanca stealth fan light scrapes against blade surround

There are two probable causes. One, the light housing has been pushed/bent up into the rotating assembly, which is possible if the fan were ever removed from the ceiling and sat on the glass.

If it has never been removed however, the most likely cause is that the Allen Set screw on the flywheel has loosened allowing the flywheel to slip down the motor shaft. It's a purely mechanical problem and if memory serves, to get to the flywheel, you remove the light pan and it's right there. Find the set screw, loosen it enough so that the flywheel is easy to move up and down and raise it up a bit and then cinch it down tight. It's a fairly common problem and for the life of me I cannot understand why Casablanca would not use loctite on that set screw. I mean you pay $500+ for a fan, it should outlast you, right?
7/4/2022 9:29:15 PM • Casablanca Fan... • Answered on Jul 04, 2022
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How can I prevent the outdoor fan from spinning in the wind?

One of the common reasons because of which you have an outdoor fan that spin in wind is a blown motor capacitor. The motor capacitor may simply burn out due to either overheating or age. ... In order to check the capacitor, you must first remove the motor housing.
9/3/2021 5:56:05 AM • Casablanca Fan... • Answered on Sep 03, 2021
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Casablanca stealth fan scraping noise

center of blade bracket mounts scrapping fan housing. Grasp blades and wiggle or shake them to make sure their not cockeyed. Turn it on then to check it.
8/23/2021 3:00:25 PM • Casablanca Fan... • Answered on Aug 23, 2021
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Remote control have become sticky

I have the same problem; the remote has become quite disgusting to touch. I recently sent a complaint to the company via the customer service page on the Casablanca Fan web site. They are sending a replacement, no questions asked, so clearly the problem is known to them and they have no solution other than replacement.
6/30/2020 11:45:02 AM • Casablanca Fan... • Answered on Jun 30, 2020
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I bought a used cascade 40" tower fan. it ran for a couple of hours and when I press the power button it wouldnt turn off so I unplugged it. now it wont turn on.

the switch is broken, so get the Fan repaired or replace the switch, with cord AC remove from the WALL AC power JACK.
6/9/2019 11:56:19 AM • Casablanca Fan... • Answered on Jun 09, 2019
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I have oscillating fan was working and stop.I replace both capacitor.I have power to the motor but motor not work. My question is, where I cant find the new motor to buy? just the electric motor.

perhaps it may be a better choice to replace it. The cost of a motor if you could find one will exceed the value of fan.
11/21/2018 2:28:30 PM • Casablanca Fan... • Answered on Nov 21, 2018
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The fan button on my Casablanca inteletouch swich will not turn on the fan. The light button works but I have to use the power button to turn on the fan which then turns on both the light and the fan.

There are two source wires coming out of that unit. One is for the fan the other is for the light. It appears from your descriptions that the issue is related to a wiring issue.
3/7/2018 1:56:57 AM • Casablanca Fan... • Answered on Mar 07, 2018
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Is there a reason not to use LED lights in my Casablanca metropolitan fans with intellitouch controls fans

I think the fan should be fine. If the fan is set to have a dimming option and the bulbs you use are dimming bulbs, I don't see the problem. They may be from different manufacturers but they should cause damage to each other. LEDS shouldn't be a problem. Elisa Jed ' http://fancfans.com/fans/huggers
1/26/2018 4:48:49 AM • Casablanca Fan... • Answered on Jan 26, 2018
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