Canon MultiPASS - Recent Questions, Troubleshooting & Support - Page 7

Most likely a worn roller or paper is feed incorrectly. Rollers are cheap online.

"Replace printhead" to correct the subject issue? Only in your dreams!

reset your printer cartridge maintainence program

Try turning it off for a few minutes and then turning it back on. Do the same with your computer.

To fix this you first need to remove the ink and the print head.Wash the 4 ink pads in luke warm water.Keep running the water over the bottom of the print head until the water shows no sign of ink colouration.Make sure all of the print head is completely dry before replacing it into your printer.After restarting your printer you will probably see the alarm light still flashing.Now hold your finger on the resume button for up to 2 minutes or until you hear a clunking sound.Hold your finger on this button and the printer will fix itself and the alarm light will stop.

Hi, To ensure this is only an issue with the black, I recommend printing off a nozzle check. This will show you if this problem is effecting any of the other colours.
To print a nozzle please refer to chapter 12 page 115 of the manual,
If colours are missing I recommend cleaning the print head. You have two options for cleaning the print head a normal clean and a deep clean, start by doing a normal clean if required try doing a deep clean.
You can download the manual here:
http://www.fixya.com/support/p360568-canon_multipass_mp390_all_in_one_inkjet/manual-10203#

You can download the Canon printer drivers from theirsupport WEB site. Please click on this link and select your model printer todownload : -http://www.usa.canon.com/consumer/controller?act=DownloadIndexAct

toner is damage please change the toner

1. With the printer powered off but connected to a power source, press the Power button while

pressing and holding the Stop/ Reset button.2. When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.3. When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a service mode. (Waiting for menu selection)4. When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in. (orange and green, starting with orange.) I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

if your cartridge is damage or blocked, it do that. get a new cartridge to test it.

Use a small flash light and check for any debris blocking the roller from the tray...

Hi Sandra,Follow these instruction in attached images.

Hi Maria,First of all, thank you for purchasing the copy of the Service, repair, user manual of Canon MP390.Please email me at [email protected], I will send you the copy.Again, thank you so much!Have a great day!mjsazon