Canon Optura - Recent Questions, Troubleshooting & Support

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My Optura 40 A video camera will not recharge.

If your Optura 40 A video camera will not recharge and nothing is functioning on the camera, there are a few steps you can try to troubleshoot the issue:
  1. Make sure that the battery charger is properly plugged in and functioning.
  2. Check the connections between the battery and the charger. Make sure that the battery is properly seated in the charger and that the connections are clean and secure.
  3. If the backup battery is out of juice, it could be causing the issue. Try replacing the backup battery to see if that resolves the problem.
  4. If the battery charger and backup battery are functioning properly and the camera is still not charging, there may be an issue with the camera itself. You may want to try contacting Canon customer service for further assistance. They will be able to provide you with more specific troubleshooting steps based on your particular camera and the issues you are experiencing.
I hope this helps! If you have any further questions, don't hesitate to ask.
1/7/2023 11:11:08 PM • Canon Optura 40... • Answered on Jan 07, 2023
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Zoom not functioning

If the zoom on your camcorder is not functioning, there are a few steps you can try to troubleshoot the issue:
  1. Make sure that the battery is fully charged and properly installed in the camcorder.
  2. Check the connections between the camcorder and any external devices, such as a TV or computer.
  3. Clean the lens of the camcorder to remove any dirt or smudges that may be affecting the image quality.
  4. If the camcorder has a reset button, try pressing it to reset the camera.
  5. If the camcorder has a manual zoom, try adjusting the zoom manually.
If you have tried these steps and are still experiencing problems with the zoom on your camcorder, you may want to try contacting the manufacturer for further assistance. They will be able to provide you with more specific troubleshooting steps based on your particular camcorder and the issues you are experiencing.
1/7/2023 11:09:23 PM • Canon Optura... • Answered on Jan 07, 2023
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Canon Optura Pi Mini DV Camcorder

you can use software to capture it on your computer and burn a DVD, or there are services that will do it for you for a reasonable price. Windows Movie maker will do it if you can load it on your computer. If you are not familiar with the technology then just use one of the services. Most large cities have them or you can us an online service.
1/22/2018 6:36:11 AM • Canon Optura Pi... • Answered on Jan 22, 2018
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Downloading my cd rom

hi Marshall6865. Why is my disk drive not working? Use the following steps to reinstall the drive in Device Manager and to find if Windows is able to recognise the drive. In Windows, search for and open Device Manager. Double-click DVD/CD-ROM drives to expand the category. plus you can read up some more at this link if the above does not help you out. https://support.hp.com/hk-en/document/c03370738 or this one. cd rom don work on my computer Google Search
12/15/2017 3:41:52 PM • Canon Optura... • Answered on Dec 15, 2017
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I have a canon optura 300 camcorder. I hadn't

Maybe u use it on night vision?? Check it and switch to normal
11/3/2017 10:38:54 AM • Canon Optura 300... • Answered on Nov 03, 2017
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No Video on LCD or in Viewfinder

It is nearly 14 years old. I should give it an honourable retirement, and purchase a more modern replacement.
8/20/2017 11:35:51 PM • Canon Optura 300... • Answered on Aug 20, 2017
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My husband and I have had our Optura 50 camcorder

These camcorders are not repaired because of the low cost of replacing them.
6/27/2017 3:49:56 PM • Canon Optura 50... • Answered on Jun 27, 2017
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Optura 60 cannot be turned on

Whether you think the battery is fully charged or not this sounds like a defective battery problem. Have the battery checked.
5/5/2017 10:53:25 PM • Canon Optura 60... • Answered on May 05, 2017
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Remove tape from dead camcorder?

I think the battery failed, I would replace the battery. You can buy the battery by number (battery info is printed on the battery) on eBay.
4/9/2017 1:31:19 PM • Canon Optura 50... • Answered on Apr 09, 2017
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No power after charging a new battery

Bummer, especially after getting a new battery. Based on what you have described, it appears that there is something definitely fubar with the camcorder. Only thing is that you have to decide if a repair on the unit is cost effective. Given the high price of proprietary parts and labor it might be better for you to just go shopping and walk away from this unit.
4/9/2017 8:18:59 AM • Canon Optura... • Answered on Apr 09, 2017
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Power cord and battery's support NO power to Video Camera

This incident happens often and damages the camcorder's power board. Replacing power board and some adjustment should resolved the problem. Your cost may run from $175-$225 in US for this model. Whenever you are transfering and connecting to pc, it is recommended to connect AC adapter power for this. Do not rely on a charged battery. Good luck.
1/12/2017 1:54:06 AM • Canon Optura 50... • Answered on Jan 12, 2017
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