Buck Home - Recent Questions, Troubleshooting & Support

Check to see if the water temperature is set too high. Does the water feel too hot when it comes out?

Buck... | Answered on Oct 28, 2018

I just experienced the same problem for the third time. Call J&J Customer Care 1-800-558-5252. Select option 3.

Explain your problem and they will send you a coupon for a new Scrubbing Bubbles Starter Kit with a full bottle of solution in 7 to 10 business days. I would not waste my time to take the old apart, just call and get a NEW ONE.

Jim Jones
[email protected]

Buck Scrubbing... | Answered on Oct 01, 2018

Use some crazy glue in the button. Try to keep it off the spring when gluing the button back to the metal part of the switch.

Buck Scrubbing... | Answered on May 04, 2017

You are going to have to try to push it through the stuck point. It is clogged without a doubt. Could be a piece of silverware in there. Use a flashlight and take a look down in the hole. Do not stick your hand in there but you can use a pliers or something to dislodge it.

Buck... | Answered on May 16, 2016

Are you sure the blade is turning? If its not, there is a hole in the bottom you can fit an allen wrench into to turn the motor and break it free again.

Buck... | Answered on Sep 03, 2015

The battery compartment contacts are probably rusted out.
I got rid of ours. We use the spray can now.

Buck Scrubbing... | Answered on Dec 13, 2014

It is likely that the drain is clogged. It will have to be cleaned.

Buck... | Answered on Nov 27, 2014

You have a clog where the drain pipe leaves the garbage disposal that isn't draining fast enough or not at all. Or it could be a clog in the dishwasher drain hose where it connects onto the disposal.

Buck... | Answered on Oct 23, 2014

I find vinegar works very well for that.

Buck Scrubbing... | Answered on Oct 12, 2014

First unplug the disposal from the electrical outlet. Do not just shut the switch to the off position.
You will need to drain the water sitting in the trap so place a container under the trap to catch the water.
Loosen the collar on the disposal ( use a small hammer and screwdriver)
Remove the old gasket on the top of the disposal and replace with the new gasket.
Place a little plumber's silicon on the gasket and reinstall the disposal. ( it might be a little difficult due to the new gasket)
Check for leaks and then plug the disposal back into the outlet

Buck... | Answered on Sep 23, 2014

Full user manual for this here. Cleaning it etc.
Don't think you would destroy the seal if you are careful. Sure you could get a spare if you did from their answerline at top of manual.


Buck... | Answered on Sep 14, 2014

disposal unit may need tightening into the sink. May have come loose from vibration. OR the disposal has gone bad and old and needs replacement.

Buck... | Answered on Sep 01, 2014

Motor jammed.
Find a reset switch on the bottom.

Buck... | Answered on Jul 31, 2014

It would appear there is a blockage (a clog) in the disposal. You might try "FIRST" unplugging the disposal from under the sink. Put a piece of masking tape over the switch to secure it in the "OFF" position. Then remove the black rubber strainer from sink leading down into the disposal. (just pull it out by hand) Clean out all debris by hand. Put the removed debris in the trash can. Run hot water down into the disposal assuring it to drain properly. Do not put items into the disposal which cannot be ground up easily such as potato peelings and meat products.

Buck... | Answered on Jul 19, 2014

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