Refrigerators - Page 3 - Recent Questions, Troubleshooting & Support


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Sanyo... | Answered on Jan 31, 2020


Did you reset the filter counter by pressing and holding the Alarm button on the refrigerator for 3+ seconds? This is the lowest button on the left side of the control panel. See page 21 of the manual available from Samsung's product support page: https://www.samsung.com/us/support/owners/product/external-dispenser-french-door-rfg298aa . The current link to the manual is http://downloadcenter.samsung.com/content/UM/201012/20101211161106275/DA68-01847A_EN.pdf . On some control panels, it can take a few tries to press the keypad in the correct spot for the refrigerator to reset the counter. The Reset Filter light may stay on for a bit before it goes out. I've sometimes found that one person will have better luck pressing and holding a keypad compared to another.

I hope this helps.

Cindy Wells

Samsung... | Answered on Jan 31, 2020


One of the most common problems with freezers is their tendency to build up a thick level of frost and ice that can disrupt performance. The ice can form on the hoses and cause the fan to freeze up. While you want the freezer to be cold, too much ice is not good for the freezer or the food inside it. There are multiple reasons a freezer could start to develop frost buildup.

Freezer Overstocked
Frost can build up in the freezer if there are too many items inside of it. Air cannot properly circulate around the freezer, so the areas with the sitting cold air can freeze the moisture. Frost continues to build up and accumulate, which then allows it to spread. If food is stocked up near the fan, cold air can't get past it, and the fan itself could develop frost to the point where it freezes and stops working entirely. This can be prevented by not overstocking the freezer and by evenly distributing food throughout.

Temperature Setting Too Low
The freezer should have a thermostat that regulates how cold it gets. If the temperature is set at too low of a setting, the freezer kicks into high gear, the air freezes outright and frost quickly builds up. Adjusting the thermostat to a higher temperature or level can counteract this problem, but you may need to de-thaw the freezer to eliminate the frost that has already built up inside.

Keeping the Fridge Door Open
Many people keep their fridge door open for extended periods of time while they examine the contents inside to see what they want to eat. This can contribute to frost buildup in the freezer, because the fridge is taking in a lot of warm air during this process and the fan pushes it up into the freezer. The moisture in that air is then quickly frozen, and ice can build up substantially as a result. The longer the fridge door is held open, the more likely this can occur, so the best solution is to only keep the fridge open for short intervals and then to not open the door again for a while.
Hope this tips will help you. : )

Refrigerators | Answered on Jan 31, 2020


all the food going to ice temperture at 2

Refrigerators | Answered on Jan 31, 2020


check voltage on switch if not when should be on bad switch if no voltage bad board

Refrigerators | Answered on Jan 28, 2020


check if compressor on if not check capacitor and check fan motor also

Refrigerators | Answered on Jan 28, 2020


try removing bottom front cover see if accessible if not pull out

Refrigerators | Answered on Jan 28, 2020

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