Brother HL - Recent Questions, Troubleshooting & Support


Repeated paper jams from the brother hl2070n after remove toner

  1. Remove left cover (where the USB connection is located);
  2. Remove big black gear with a spring on it (you may need to unscrew the PCB that partially covers it);
  3. There is a clutch that sticks to the rubber pad behind this gear. You may put a piece of scotch tape towards to a rubber pad, so the plastic from clutch mechanism would'n stick anymore.

Oleg Andrukh IT Specialist 215 364 3774
9/24/2023 4:45:11 PM • Brother HL-2070N... • Answered on Sep 24, 2023

Why brother printer paper jam

I'm not certain of the cause. It may be an accumulation of dust on the roller.
1/6/2023 7:02:30 AM • Brother HL... • Answered on Jan 06, 2023

How do you replace a pick up roller on a brother

The pick up roller is in the paper tray. It is the roller in the middle front of the tray. Usually, you press the roller to one side and it will pop out. Install the new one doing the reverse. There is a seperation pad that may need cleaning, too. Rub it with a damp cloth.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

Thanks, Joe I’m happy to assist further over the phone at

12/29/2022 1:32:52 AM • Brother HL-2040... • Answered on Dec 29, 2022

Brother Hl-2040 laser printer

Fonts and sizes are typically controlled by the application you are using. Are you sure you are increasing the font size? I've had some users confused by the zoom feature which is more like a magnifying lens. It just makes thing larger for viewing purposes and does not affect the print size. To change the actual font size of a document already created you would first highlight the text in the document. In Word (other applications are similar) you would then select Format from the main menu bar, then select Font. In the next box that appears you would click on the Font tab, and then in the Size field select a larger font size. After that click on OK and you should see your font size change. Let us know if that was your problem or not.
11/24/2022 9:54:02 AM • Brother HL-2040... • Answered on Nov 24, 2022

Hl 2140 error light is flashing

Got the same problem, but in fact it WAS a paper jam. Open both the back panel (can you see the orange roller clearly? If so, no jam) and the front panel. Grab the handle and take out the toner and drum and check there is no paper. Chances are there will be.
10/31/2022 10:25:58 AM • Brother HL-2040... • Answered on Oct 31, 2022

My Brother HL 2170W printer has red error light

There is probably still part of the sheet in the fuser at the back of the machine. The fuser will need to be removed and checked for scraps of paper and/or damage to the temperature sensor and v likely a dislodged paper sensor arm.
10/28/2022 5:27:11 AM • Brother HL-2170W... • Answered on Oct 28, 2022

Why it prints grey background

Either the toner cartridge is very close to empty or the drum unit needs to be replaced. Check your warning lights. Yellow = toner, red = drum. If no warning lights, pull out the toner/drum unit and remove the toner cartridge. Have a look at the cylinder in the drum (DR2125) - if it is very black and matt looking you will need to have it cleaned or just replace it.
10/28/2022 5:21:46 AM • Brother HL-2170W... • Answered on Oct 28, 2022

Brother HL 3075CW printer is offline and won't print

I am having the same issue. The printer works for a few days, and then the IP address for the printer changes and I cannot print anymore. Any idea as to how to solve that issue?
10/28/2022 5:17:01 AM • Brother HL-2170W... • Answered on Oct 28, 2022

Cannot print to 2170W via wireless

You need to hard coat your Ip for the printer.
10/28/2022 4:59:20 AM • Brother HL-2170W... • Answered on Oct 28, 2022

HL-2170w won't print with Windows 7

Windows 7 will not work with earlier Windows versions of printers
10/27/2022 7:22:06 PM • Brother HL-2170W... • Answered on Oct 27, 2022

Pages are printing dark (like there's too much toner coming out)

Are you using a compatible toner, or original.. If compatible, go into the settings and lighten the print. If original, could be faulty... but I would say it's the toner. Try another if you have one.
10/27/2022 7:21:59 PM • Brother HL-2170W... • Answered on Oct 27, 2022

Can not connect to personal Wi-Fi network

This instruction is to setup Brother Laser printer 2170W in windows 7
Turn off Windows Firewall
To reset the printer:
Turn off the printer.
Press and hold the Go Button in front, at the same time turn on the printer from the right side. You will see three lights(Error, Drum, Toner) turn on. Release the Go button. The light is not blue and is off.
Now, Press the Go button 7 times. Wait for some seconds.
The three lights will turn on and off by themselves. The printer warms up and then stops.
Connect the ethernet cable to the wireless router and the printer
in the browser type:
It shows the device connected and its ip address.
Close the browser and open new browser
on your internet browser type in http://(ip address that you see as device)
click on "Network configuration"
user: admin
Password: access
click on "configure interface". Change it to "Auto Switching" Click OK
You are back in "Network configuration"
click on Configure wireless
Make sure it is "Infrastructure" and the "channel" is correct.
Also "Authentization Method" should be "open system"
Choose your encryption method
type in your password in "hexadecimal format" and click "submit".
If your password is ascii change it to hexadecimal with an online converter
Follow the instructions.
Wait until it prints the papers.
When it tells you to remove the ethernet cable, Do not remove.
Wait until printing is done. Turn off the printer and remove the cable. Turn on printer.
Now Print the printer status:
click on the Go button once to wake up the printer.
Now click on the Go button 3 times. Wait! it will print 4 pages.
Look at the last page
you will see the IP address of the printer.
go to your browser and type in http://( new ip address that you see on last page)
The last step is again in the "configure wireless" to "configure TCP/IP"
choose something like the last 3 digits should be a high number. Close browser.
Now put in the CD and install the wireless Driver only. All Done!
Turn ON Windows Firewall
10/27/2022 7:21:51 PM • Brother HL-2170W... • Answered on Oct 27, 2022

Why is HL 2170W printer saying it is offline. It

Go to the computer Control Panel, select Printers, right mouse click on the printer and choose Use Printer Online. See what happens.
10/27/2022 7:20:37 PM • Brother HL-2170W... • Answered on Oct 27, 2022

Printer wont print. Keeps saying printer in error

Brother Printer in Error State Windows 10 difficulty is an error normally presented when the printer is jammed, low in paper or ink, the cover is open, or the printer is not connected properly, etc. Here some relevant solutions to fix this error. The Brother Printer in Error State Windows 10, unable to print documents or incapable to connect to the printer? Here every possible solution to fix Brother Printer in Error State Windows 10. Several windows users report After Recent windows 10 fall creators update or Install the latest updates connected printers stopped working or getting Printer in Error State in windows 10 problem. Right steps to Fix Brother Printer In Error State Windows 10:- 1. Check Network Connectivity. 2. Install Proper Printer Software. 3. Connect the printer that requires troubleshooting. 4. Full blog with a guide on how to fix Brother Printer in Error State Windows 10 The Brother Printer In Error State Windows 10 is a very harmful error this error is very annoying. If you want a full solution to this error check this blog and follow the steps given in the blog. We provide online support to any problem with Brother printer Errors. printer-support-3-undefined-undefined-0_24.jpg
10/25/2022 8:57:22 AM • Brother HL-2170W... • Answered on Oct 25, 2022

Brother lc1100hy printer offline can't get it to go online

As you've noticed, the Brother printer goes offline with a single update to Windows 10. Even so, Windows 10 updates or driver upgrade is not the only cause for your printer to be offline. The key reason behind a brother printer that displays an offline message in windows 10 is the connectivity issue. Reasons that cause Brother Printer Offline:- 1.As cable disconnection could also be a reason for the Brother printer offline issue. 2.Faulty USB connections can arise printer offline Step to fix Brother Printer Offline Windows 10 1.Verify the Brother Printer turned ON and there are no errors on screen. 2. Make sure the Brother printer is connected to the computer properly. 3. Make sure your Brother Printer is set as the default printer in Windows 10 settings. 4. Delete all print jobs from the printer properties option. Expert Advice - Brother Printer Offline Windows 10

10/19/2022 12:24:49 PM • Brother HL-2070N... • Answered on Oct 19, 2022

Error e51

All four LED's flashing together indicate an error that cannot be cleared by an end user. Normally a service call will be required.I would recommend getting in touch with Brother or a printer technician.
9/26/2022 8:49:52 AM • Brother HL... • Answered on Sep 26, 2022

Drum Error

this printer has 6 Drum, check all, and look internal counters is available on the menu they are down counters. If Continues go the Brother Repair Center, for repair.
8/26/2022 3:08:47 PM • Brother... • Answered on Aug 26, 2022

Black lines down side of paper on HL-5370 brother laser printer

you have a bad drum... it needs to be replaced I’m happy to assist further over the phone at
5/24/2022 7:00:38 AM • Brother... • Answered on May 24, 2022
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