Brother HL - Recent Questions, Troubleshooting & Support

Have you tried resetting it? I can't remember all the steps, I see some of the other comments have them but just to be sure you didn't miss anything I suggest you download the manual and go step-by-step. You can find one here - Brother HL-2270DW manual

Brother HL... • Answered on Jun 02, 2021

Brother Printer in Error State Windows 10 difficulty is an error normally presented when the printer is jammed, low in paper or ink, the cover is open, or the printer is not connected properly, etc. Here some relevant solutions to fix this error. The Brother Printer in Error State Windows 10, unable to print documents or incapable to connect to the printer? Here every possible solution to fix Brother Printer in Error State Windows 10. Several windows users report After Recent windows 10 fall creators update or Install the latest updates connected printers stopped working or getting Printer in Error State in windows 10 problem. Right steps to Fix Brother Printer In Error State Windows 10:- 1. Check Network Connectivity. 2. Install Proper Printer Software. 3. Connect the printer that requires troubleshooting. 4. Full blog with a guide on how to fix Brother Printer in Error State Windows 10 The Brother Printer In Error State Windows 10 is a very harmful error this error is very annoying. If you want a full solution to this error check this blog and follow the steps given in the blog. We provide online support to any problem with Brother printer Errors. printer-support-3-undefined-undefined-0_24.jpg

Brother HL-2170W... • Answered on Apr 17, 2021

If you have replaced the toner and the issue remains it is likely residual toner left inside the printer from a previously leaking cartridge. It is most likely that the toner is on an internal roller or the printers drum unit. Thankfully the toner is likely to work its way out overtime if you don't fancy cleaning inside your printer. You could always replace the drum unit, but this is far from guaranteed to be the cause and could be an expensive bit of troubleshooting.

Brother... • Answered on Apr 10, 2021

To Reset Epson Printer wireless password Follow these steps. If necessary, press the Home button on the control panel to return to the Home menu. Press or to select Setup, then press OK. Press or to select Restore Default Settings, then press OK. Press to select Reset Network Settings, then press OK. Select Yes and press OK, as necessary, to reset the printer's network settings. Press the Home button to return to the Home menu. I hope these steps will be helpful! Mark Wilson

Brother HL-2170W... • Answered on Apr 05, 2021

I agree with another su=olution. The paper light was blinking on and off sugesting a paper jam. Paper had jammed in the back roller and displaced the small lever out of its slot.
Open rear cover, open paper guide by pulling it downwards so you can see the rollers, In the middle of the guide you will see a black lever about 25mm long to the right of this you will see a small slot. The guide will have been pushed to the left of this slot and the Plastic cam will be bowing toward the front of the printer (about 3mm). You need to pull the 25mm lever towards the rear of the printer and then slide the plastic cam to the right so the blade part of the cam slides into its correct slot. The blade is about half a mm thick and the slot is the same and is about 60mm to the right of the lever Use a torch to see it easier. This is a 2 minute job once you see what is wrong.
Hope we have helped someone out there fix a printer

Brother HL-2040... • Answered on Mar 24, 2021 ,<- is the link to the manual which explains in details how to configure the printer to connect to the wireless and how to install the printer on the computer.

Brother HL-2170W... • Answered on Mar 05, 2021

The following worked on the 3 of our HL 5250DN printers that stopped printing for no apparent reason with both the status and toner lights on:

1: Turn off power and remove toner/drum
2: Tape the little spring loaded lever just inside the printer on the upper left hand side in the *DOWN* position! Do not replace drum yet and...
3: Turn power on to printer and let it cycle. Status/Toner lights will come on as usual.
4: Turn off printer, remove tape from lever, replace drum and turn back on.

After hours of working on one of the printers, virtually taking the entire thing apart and replacing fusers, toners and drums, I accidently stumbled onto this sequence. When I tried it on the other 2 printers, Voila! Took like 1 minute each. It must cause some kind of reset of the toner detection switch.

Brother HL... • Answered on Mar 01, 2021

The users who are experiencing offline errors while using the brother printers are suggested to check the connections, settings and printer hardware before proceeding any further. The connection to and from the printer shall be verified thoroughly by the users and any anomalies if found shall be fixed then and there. As these errors can also be caused by printer hardware issues, the users are suggested to check with different key components of the printer like the cartridges, feed tray and more and fix any issues if found. Restarting the printer and the computer after following the above mentioned procedure will help in solving and preventing the offline errors with your brother printer.

Brother HL 5040... • Answered on Feb 11, 2021

just right click your printer icon in printer will pop out some that options it will also pop out the offline option just click that offline option it will turn in to online option.if u find it hard just uninstall the printer drivers and reinstall it again from the printer driver installation will work properly.

Brother HL-2170W... • Answered on Feb 11, 2021

Here is the answer for Vista support on your printer from Brother:

Does it print on the Windows XP computer just fine?

Brother HL... • Answered on Feb 11, 2021

Open the "Printers" window.
Click with the SECOND (usually the RIGHT) mouse-button on the printer.
Click to "go online" or "use online" or click to disable the "offline" status.

Brother HL... • Answered on Feb 11, 2021

Hello, Open the start menu and click on the "printers and faxes" icon. This will open a window with the list of printers currently set up on your computers.

2. Double click on the icon of the printer you want to change to online. A pop-up window detailing all current print job will open.

3. Go to printer in the menu bar of the pop-up window and unchecked "use printer offline". This action will change the printer from offline to online mode.


Brother... • Answered on Feb 11, 2021


printer becomes offline if it is turn off or the pc not recognized the printer.

solution: check the cable printer, transfer cable printer port to another port in your computer, if the problem still occurs re-install the printer driver.

thank you

Brother HL 2140... • Answered on Feb 11, 2021

like the name suggest, it collects waste toner. Any toner that is left over from the print process is waste toner. Once the waste toner bottle is full, the printer will stop working until You have replaced it with an empty waste toner bottle. So in short, if it is telling u to get a new one, get one or the other option is to empty it yourself which is very messy and if u dont clean the bottle of all toner dust, may not even work.

Brother... • Answered on Feb 11, 2021

I was getting the clean the corona wire problem message even after repeated cleanings.  Before this problem occured the toner light was flashing warning of low toner. When I got the clean the wire pop up the toner light was on all the time indicating the toner was depleated.  So, I thought I would try replacing the toner cartridge and see what happened. I opened the new toner box and noticed on the foil packege specific instructions to clean the corona wire when installing the new toner.  I installed the new toner and cleaned the wire one more time. I then reinstalled the drum and toner assembly into the printer and the clean the corona wire message did not come up again.  The printer now works fine. 

Brother HL 2140... • Answered on Feb 11, 2021
Try this
[LED Indication]

The Paper LED is flashing.

Meaning of LED Indication
Front cover is open:
Close the front cover of the printer.

Back cover is open:
Close the back cover of the printer.

Paper jam:
Clear the paper jam. To see paper jams and how to clear them, click here. If the printer does not start printing, press the Go button.

No paper fed manual feed slot:
Put the paper back in the manual feed slot.

Memory full:
The printer memory is full and the printer cannot print full pages of a document.

Print overrun:
A print overrun occurred and the printer cannot print full pages of a document.

Clean drum unit:
The corona wire needs to be cleaned.

Oleg Andrukh IT Specialist 215 364 3774

Brother HL-2070N... • Answered on Feb 09, 2021

Open the front cover and leave open while completing the following steps: Turn the printer off. Hold the 'go' button while turning the printer on. All panel lights should be on. Release the 'go' button. Press the 'go' button 2 times. Pause. Press the 'go' button 5 times. The toner light should be off. The paper light should be on. Close cover. The ready light should be the only light on.

Brother HL-2040... • Answered on Feb 09, 2021

Got the same problem, but in fact it WAS a paper jam. Open both the back panel (can you see the orange roller clearly? If so, no jam) and the front panel. Grab the handle and take out the toner and drum and check there is no paper. Chances are there will be.

Brother HL-2040... • Answered on Feb 09, 2021

get a can of clean air for the store

Brother HL3040CN... • Answered on Jan 11, 2021

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