Braun Home - Recent Questions, Troubleshooting & Support

It looks like a horn it is actually a picture of the thin plastic cover that goes over the end before you put it inside the ear. Put the cover on and it will work.

Braun IRT3020... | Answered on Dec 01, 2019

Ambient temperature is not within the allowed operating range (10 - 40 °C or 50 - 104 °F).
Allow the thermometer to remain for 30 minutes in a room where the temperature is
between 10 and 40 °C or 50 and 104 °F.

Here is a link to the manual if you should need it:,%20F,%20E,%20P.pdf

Braun IRT3020... | Answered on Nov 20, 2018

You have to hold the blue/green button in whilst taking temperature. I forgot this and was just pressing it and getting this message. Operator error :)

Braun Thermoscan... | Answered on Oct 23, 2018

have u tried replacing the batteries that worked for me

Braun IRT3020... | Answered on Jan 16, 2018

I think you can have a try with LEO Privacy app. It can speed your phone and hide your stuff: LEO Privacy Applock Hide Safe Android Apps on Google Play

Braun Thermoscan... | Answered on Jan 18, 2017

is the drawer that its stored in, in the bathroom? the humidity or moisture could affect it. I have had mine for 8 yrs and works perfectly. Are you placing the probe covers on correctly and waiting for it to click or a pop before inserting into ur ear.?

Braun IRT3020... | Answered on Sep 11, 2016

no I contacted customer service, this thermometer reading ONLY in F, there is no option to change it to C

Braun Home | Answered on Nov 30, 2014

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