Barnes & Noble Tablets & eReaders - Answered Questions & Fixed Issues

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Unable to access netflix movies

Try uninstalling the Netflix app then shut the tablet completely down wait 1 minute then reboot. Then reinstall the app and set up the password again.
4/8/2024 7:47:36 AM • Barnes & Noble... • Answered on Apr 08, 2024 • 372 views
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Nook stuck at 99%

As your battery gets older, it will no longer charge to 99%. This happens to many devices.
3/30/2018 7:10:58 AM • Barnes & Noble... • Answered on Mar 30, 2018 • 1,130 views
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What to do when my nook freezes

try to power down the device and then back up again, then try what you were trying to do.
3/14/2018 9:53:03 PM • Barnes & Noble... • Answered on Mar 14, 2018 • 171 views
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How do I delete books I have already read?

Hold your finger on the book icon. A menu shall appear. Choose delete.
11/22/2017 8:01:32 PM • Barnes & Noble... • Answered on Nov 22, 2017 • 99 views
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My daughter-in-lase STEPPED ON my granddaughter's Nook!!!!! Now, although the screen is not broken, there's nothing but lines all over the display. Is there any hope of saving it?

The device cannot be fixed. Your information is another matter. Any book, music or app you bought will still exist in the account. Also, ANYTHING sent to the cloud will still be there. All else you put on your Nook is gone unless there is a copy on a PC where it was originally. If anything was transferred to a SD card, it is still there.
11/22/2017 7:57:04 PM • Barnes & Noble... • Answered on Nov 22, 2017 • 69 views
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Cannot un-root and re-set to original factory

maby need a new one whats the tablet name and brand.
11/20/2017 4:09:23 AM • Barnes & Noble... • Answered on Nov 20, 2017 • 199 views
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I've had my book color

I think you need a new battery.
7/7/2017 8:51:59 PM • Barnes & Noble... • Answered on Jul 07, 2017 • 99 views
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Need to factory reset my nook color

Press and hold power button and your "n" home button almost simultaneously (Power first and the "n" ) Hold these until your screen flashes the "Touch the future of Reading" message, wait 2 seconds and release buttons. You will then get a Prompt asking you if you want to reset it to the Factory Settings. Good Luck.
6/26/2017 8:55:15 PM • Barnes & Noble... • Answered on Jun 26, 2017 • 542 views
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How do i resize the font on my Nook Color Reader?

Steps To Change Font Size On Nook Tablet Step 1: Chose a book that you would like to read on your Nook. Step 2: Next, view the Reader Settings Step 3: Tap the screen to expose the menu, where you will see a "Text" icon. Step 4: After having clicked on the "Text" icon, you will see that you have the option to change the font size. There will be a letter "A" that will allow you to change the size. Click on the "A" and decide which font is best for you. Step 5: Touch the main screen to return to your book. If you still have any kind of problem then you can take nook color support from experts by calling nook help number. You can also navigate to www Nook com for more information. nook color-fksmbbcs1b32zb2abicmztb5-4-0.jpg
3/24/2017 6:30:02 AM • Barnes & Noble... • Answered on Mar 24, 2017 • 376 views
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Why my nook tablet will not turn on ?

If the screen is off and won't turn on, make sure the battery has a charge. Plug in your device for 30 minutes before trying anything else. If it is on or if the battery has a charge you may need to "hard reset" the Nook. Although this is very uncommon, it may happen. Below are a few solutions that may help.
  • Hold down the power button for 10-15 seconds. The Nook should power off and you can turn it back on again. Everything should work normally.
  • If that does not work you will need to hold down the power button and the "N" button for 10 or more seconds. Again, this should force your device to power off and you can start it up normally.
  • Take out the N2A Card and try the same steps again. Your Nook should boot up into Nook mode. You'll have to restart it again with the N2A Card in to boot up in Android mode.
One of the tasks above will usually correct this issue unless you have a hardware problem with the Nook. Our cards cannot cause hardware problems unless they are forcefully inserted wrong. If you determine you do have a hardware problem you will need to take the Nook back to the retailer if it is still under warranty. The Nook usually comes with a one-year (non-accidental) warranty through Barnes & Noble. Some retailers, like Best Buy, exchange them in the store under warranty. Don't forget to hold onto your N2A Card until they return your Nook! If you still have any kind of issue thenhttp://www.tablethelpline.com/nook-support/ you can take Nook Help from experts by calling nook customer service number.
3/24/2017 6:17:39 AM • Barnes & Noble... • Answered on Mar 24, 2017 • 216 views
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My Nook Library has disappeared on my Nook-how do I restore it?

Download all the archived and unarchived books and save them to your computer. Never deleted these. You have two options for the archived books. Un-archive them and they will appear on your nook and download as you see fit. OR... Sideload them. Which is probably what you did before since archived books already disappear from your My B&N Library and would have had to be in your My Documents Library. Not exactly sure what you mean by 'does not go to my nook' when you try and save/download from the website. If still having any kind of issue then you can take nook support from experts or call nook help number.nook reading-rgbm4egpwhlyy1resprahfdp-3-0.gif
3/22/2017 6:30:07 AM • Barnes & Noble... • Answered on Mar 22, 2017 • 4,904 views
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How can i unlock my nook? theres nothing there 2 slide. i love my nook its only 2yrs old

Hello there, You can unlock your Nook tablet by resetting your device. Here is the link where you can get reset procedure. If you do not want to reset your device and want to find another solution then you can take nook support from experts or call nook customer service number given on the website.
3/22/2017 6:20:06 AM • Barnes & Noble... • Answered on Mar 22, 2017 • 451 views
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I have an older Nook and it's not accepting my internet password. It says it's incorrect, but I've checked and it's the right one

Check to make sure the date/time on the Nook is correct. If it is too different from your router, it can prevent a connection.
2/9/2017 5:52:50 AM • Barnes & Noble... • Answered on Feb 09, 2017 • 232 views
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How to unlock your nook if you forgot passcode

If you forgot the password then just hard reset it. Here is the method to reset your device: Hard Reset Procedure For Nook Users 23905885-jnsfx5bc0nd4eqoghjnvkdjy-2-0.jpg
1/9/2017 7:58:29 AM • Barnes & Noble... • Answered on Jan 09, 2017 • 371 views
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Problems with my nook

Nook is among the most popular e-Reader devices after Kindle. If you are using Barnes & Noble Nook and facing a certain issue in the device, then you have to take Nook support. If you find nothing useful on the website, then Call Toll Free No. +1(844)-305-0086
1/9/2017 7:54:35 AM • Barnes & Noble... • Answered on Jan 09, 2017 • 1,262 views
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MYH NOOK COLOR IS NOT MOVING IT IS FROZEN WHAT CAN I DO?

Try these two simple methods: Troubleshoot Your Nook Frozen Screen With 2 Simple Methods you can also call call Nook Customer Service Number @ +1(844)-305-0086 (Toll-Free).
1/9/2017 7:52:57 AM • Barnes & Noble... • Answered on Jan 09, 2017 • 177 views
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Can't into because I forgot password;help please.

It can only be done by hard reset your device: Here is the solution Hard Reset Procedure For Nook Users
1/9/2017 7:50:40 AM • Barnes & Noble... • Answered on Jan 09, 2017 • 122 views
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My nook says everything has stopped responding how do i get tothe page to reset to factory settings

There are two methods to reset your nook device: Just follow the link and reset with these simple steps Hard Reset Procedure For Nook Users
1/5/2017 10:21:07 AM • Barnes & Noble... • Answered on Jan 05, 2017 • 660 views
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Nook HD+ hard restart

Sadly, the only cure is to do a factory reset. BEFORE YOU DO THAT, realize that you may lose what you have put onto your Nook since you bought it. The good news, is that you can reclaim all the stuff you bought from Barnes&Nobel (nook.com). You only really lose the stuff you put on yourself. I suppose you have a backup of your personal stuff stored onto your computer. How do you do a hard reset? You press and HOLD the power button for about 20 seconds.
8/30/2016 8:22:26 PM • Barnes & Noble... • Answered on Aug 30, 2016 • 815 views
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Over a month I haven't been able to use messenger on my nook. A blank screen appears, shortly after it reads that this app is not responding.

No. It;s likely your battery is failing as the device is pretty old.
7/28/2016 6:37:59 AM • Barnes & Noble... • Answered on Jul 28, 2016 • 97 views
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