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the vpn connection from your home to work or the vpn connection from anywhere else to your home by vpn.

here you find a forum with the same problem:

Arris SURFboard... | Answered on Jun 15, 2020

hi Victoriar.
if its not on there you will need to get in touch with them and let them know this.
fixya can not do this for you.

Arris Computers... | Answered on Jan 22, 2020

probably the back up battery has gone and needs replacing

Arris Computers... | Answered on Jan 15, 2020

From a quick look at the specifications, it does not appear that that model offers built in WiFi; thus it would not have a WPS button. In addition, I would caution you against using/enabling WPS on any device, as that protocol has been compromised.
As for solution and recommendations -
Obtain a different model from your service provider with the features you require, or obtain an off the shelf WiFi-capable router from an electronics department. This modem would be able to connect to only a single device without the addition of a router; perhaps that fills your needs but I suspect you will want more than that.
If you choose to obtain a router, you will still likely not have a WPS button - because of the security concerns most if not all of them are off the market. No worries though, many manufacturers offer very simple setup alternatives to WPS - sans the known security risk.
Hope that helps you out!

Arris Computers... | Answered on Nov 04, 2019


Arris Computers... | Answered on Oct 01, 2019

There are no drivers for the arris cable modem unless you are using USB.

If you are using ethernet then it is simply plug and play. You may need to press the reset button on your arris.

Thank you.

Arris Touchstone... | Answered on Aug 14, 2019

1. Unplug all wires to modem, for 5 mins.
2. Reconnect all wires and plug it in. Wait up to 5 minutes to see if it works.
3. If not then replace coax cable
4. Replace Ethernet cable.
If none of this works you may need a new modem

Arris SURFboard... | Answered on Jul 13, 2019

mines in the trash, they keep going bad the shorting out an causing the modem to go dead.

so bought my own (got 2 for backup)

no battery is bliss.

or did you mean at garage sale you find a ROHS batt laying on table (that I threw out, LOL) and wonder what it is.?
its a battery and most times no good.

or did you mean you have a modem the battery is dead and wont to buy a new one, and ebay is off line today, that it?

most of these are for VOIP, telephone, use with lost of AC power.
I cut all landline here, and that. so no batteries there. here.
but they are only found on ebay. for sure not in TARGET or Bestbuy.

here go to ebay
then in the search box, type your model model number
eg: ARRIS TG1682G
then at the end type battery.

Arris Computers... | Answered on Jun 07, 2019

Try or Make sure that your pc is connected directly to the Arris TM602G modem and not on a router.

Arris Computers... | Answered on Jan 10, 2019

user: admin
password: password

If you have a retail one it probably won't work.
Instead go to

Arris Sb6141... | Answered on Jan 08, 2019

Shut down your router and disconnect all the cables including power cable and press power button of router for 60 seconds and connect all the cable and connect it to the computer and check

Arris Computers... | Answered on Dec 17, 2018

The article I read suggested

admin (no capitals)
motorola (no capitals)

And no need to get your breathing rates high in case you have changed the username/ password of Motorola SBG900 and forgot them, as you can just reset the Motorola SBG900 router by press-and-hold the reset button with a straightened paperclip for about 15 seconds.

Arris SURFboard... | Answered on Nov 09, 2018

Have you checked the manual to see if it needs to charge? If so, maybe a day and it should go out.
Or search the model No for that info.

Arris Computers... | Answered on Oct 24, 2018

get a different receiver and that should fix the problem

Arris Computers... | Answered on Sep 21, 2018

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