APC Computers & Internet - Recent Questions, Troubleshooting & Support

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How to replace an apc battery back up battery

Depend on model. For 600VA and above Go to APC site and check model of replacement battery. Peel open the front plastic panel and unscrew 2 screws of metal panel. Batteries can be slid out and replacement done when PC is online. Only two wires to disconnect and connect.
3/20/2024 8:29:54 AM • APC Computers &... • Answered on Mar 20, 2024
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APC USB2HUB-7P-1V. What is the correct power supply for a usb2hub-7p-1v please?

There is no data on it, just a picture on Amazon India. Contact APC or Newegg direct. Look at the label on the rear of the hub as it may have the input voltage https://www.google.com/search?q=apc+usb2hub-7p-1v+replacement+power+supply ..
2/25/2024 6:58:58 PM • APC Computers &... • Answered on Feb 25, 2024
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UPS BE500R-PH microcontroller pic16f716

6/8/2023 7:35:42 AM • APC Computers &... • Answered on Jun 08, 2023
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HELP! See details please

I would replace batteries, they do not have a long life. beeping The Back-UPS product has entered a low battery condition - This alarm indicates that the UPS has reached a Low Battery condition and will soon shutdown. The UPS can only operate on battery for a limited amount of time. clicking copy and paste link https://www.apc.com/us/en/faqs/FA158813/
5/26/2023 1:53:51 PM • APC Computers &... • Answered on May 26, 2023
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What is APC Event 255? It is beeping occasionally but not continuously.

It means it was Event number 255 and the next one will be Event 266. You can read them on the computer is is connected to. If the beeping is annoying, you can reset it. https://www.apc.com/us/en/faqs/FA156611/#__highlight
2/15/2023 7:28:00 PM • APC Computers &... • Answered on Feb 15, 2023
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Where can I get transistor GP4063D/ IR 214 for APC UPS IS1244003099

You can purchase electronic components, such as the GP4063D/IR214 transistor, from various electronic component distributors such as Mouser, Digi-Key, Arrow Electronics, and more. You can also check with local electronics retailers or online marketplaces such as Amazon or eBay. It is best to check the availability of the specific component with multiple suppliers to ensure that you can get the component you need in a timely manner.
2/1/2023 6:08:59 AM • APC Computers &... • Answered on Feb 01, 2023
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Did my Conext 900AVR die or is it just a battery?

I took my Conext CNB900 to Batteries Plus and they put in a new battery and checked the unit and found that the new battery solved the problem.

Wilson in Houston
1/17/2023 12:11:19 AM • APC Conext 900VA... • Answered on Jan 17, 2023
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What is F06 means

F06
10/20/2022 7:59:35 AM • APC BR1500LCD ... • Answered on Oct 20, 2022
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Where i got biometric software, because i have my biometric software for win XP

Check the attached link for your software
8/19/2022 9:58:06 PM • APC Biometric... • Answered on Aug 19, 2022
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I need to know where the serial number and model # is located on my APC mini chopper

you to www.apc.com, choose the country you are in, go to product and services, choose the model you have than check what ever you need for the product you have chosen, good luck
8/11/2022 7:22:25 PM • APC Computers &... • Answered on Aug 11, 2022
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APC BK650EI 650 VA 400 Watts (1) IEC 320 C13 (Surge Protection) (3) IEC 320 C13 (Battery Backup) Outlets Back-UPS CS 650 USB/Serial. It blinks random orange LED.

I say yes he manual shows ,setting sensitivity here. the sound like charger fail. Inside. inverter works, did you let it charge overnight first. and disable the beeper if annoying. is AC line voltage low? that too can beep. is this USA model 120vac or outside USA> also if the UPS is for another country that will be bad. 650EI , is not the E means European version"??? why skip country. >? and matters huge that. EI is 230vac version, and will be wrong used in 240vac countries and worse. yellow led only blink is low line AC as the manual tells my guess you bought the wrong UPS?> v2 docs but not told version page 2. https://download.schneider-electric.com/files?p_Doc_Ref=SPD_AHUG_990-9237_EN&p_enDocType=Quick+start+guide&p_File_Name=BU+UM+990-9237B+MN01+EN.pdf
6/20/2022 2:52:04 AM • APC Computers &... • Answered on Jun 20, 2022
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Hello, I am looking for a schematic diagram for APC 650 BK650 MC. Does any one have it? Thank you.

none officiallysome rare versions leak out, try googling for leaks there is no other way to find leaks, (confidential docs)
5/29/2022 11:13:13 PM • APC Computers &... • Answered on May 29, 2022
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When a UPS beeps and produce some sound and it is

SY8KRFSH (why is this number so bogus?)_ RAREor means not sold in USA. or canada...I can not look up UPS outside USA or N;Americaand no country toldnor your towns , AC power voltage. ratings2002 MADE, NEW. symmetra 8kva n+1 (sy8krfsh)?8000 WATTS, MEDIUM SIZED, COMMERCIAL GRADE NOT FOR HOME USE.the manual covers this.it shows all error codes possible and causessimple to harder.the beep is even normalat loss of utility power. 100% normalunless turned off by you. it is a featureother beeps mean hardware errors, battery bad tops that list.and lots more.this old UPS has 4 LED status and LCD display to see errorsthe manual covers the, im reading it now at APC. dot com. read page 59herehttps://download.schneider-electric.com/files?p_File_Name=ASTE-6Z8L9J_R0_EN.pdf&p_Doc_Ref=SPD_ASTE-6Z8L9J_EN&p_enDocType=User+guidesee log view in LCD look there.read the errors there.the right far LED is marked FAULT if glows that means see logsor run diagnostics from the LCD menu.but find the right manual first. or call APC on the phoneor call for service from themor find a local UPS tech and ask for support.answered all 4 ways.
3/14/2022 7:04:33 AM • APC Symmetra... • Answered on Mar 14, 2022
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Service manual BN1250LCD

APC.com 2007 support ended. but googoling for manual or mirrors works. they have it, go there get it. easy no? no country told so answers can be and will be dead wrong. hint1 AC power is not the same all over earth at all. 1st google hit OMG https://www.apc.com/shop/us/en/products/APC-BACK-UPS-NS-1250VA-120V-LCD/P-BN1250LCD 1 second works. done. the LCD shows errors what are they...???
3/13/2022 8:24:23 PM • APC BACK-UPS NS... • Answered on Mar 13, 2022
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SURTD5000XLI

RTM the manuals at APC.com are all there just read it , be brave crack a book as my dad said and USA military (all) RTFM then. I guess you lost the AC power cord? just buy it like this DOA or? i see page 2 showing how to connect it. but the cable is not the same on all countries things that matter are would wide and your secret not told is power voltage there and what connectors or connection type needed, direct wired or plug-in and what plugs you use in your country. manual words pg1 Configurable for 220 : 230 or 240 nominal output voltage????? Output Frequency (sync to mains)50/60 Hz +/- 3 Hz user adjustable +/- 0.1?????? Nominal Input Voltage230V????? XLI (the I means international version as in not for USA) is that you 12,000- miles from USA< not told no clues at all locations not even a country. the manual said this day 1 new so you did lose the the cable. 3000 VA XLI models: two output power cords, two input power cords page 5 Wiring must be performed by a qualified electrician. are you, ? the first page shows connecting 1 of 2 cables supplied the other and is done by the electrician. cable1-undefined-undefined-0.jpg
3/13/2022 8:23:56 PM • APC Smart-UPS RT... • Answered on Mar 13, 2022
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Lighting the LED internal fault

apc offer schematics or BOM'sthere secret service manuals covers card (PCB) changes and jack names . if not too old their official service centers can fix it;.even out of warranty if it has recalls as many do. (smoker it.)why be here at all and not talking to APC.com DIRECT? WHY be here.it is their design and they made it in a factory and they do support it why not call them.? first for even ideas...step 1 is remove batteries and test them on a bench, google how to load test UPS batteries,I can .now what they say on their real forum APC.com"first off they do NOT want you inside (aside from safe battery swaps)that is simple dead owners never buy new UPS or upgrade ever,"case in point.240vac is really 340volts peak and is fully lethal to humans, not Doctor Teflon man (lol)step one is read your error logs files, using powerchute app free from them.top fail are batteries bar none we bench test them load tested ask or google it.step2 is log files to read. never skip this step.yours is the older 5kw modela tower?and newer ones are better.I guess you are not in the USA, (suffix "I" code )we have EPA/DOE banning most 10 year old model here, so that is huge problem state side.230vac line in?https://www.apc.com/shop/my/en/products/APC-Easy-UPS-On-Line-SRV-6000VA-230V-/P-SRV6KI
3/13/2022 8:23:51 PM • APC Smart-UPS RT... • Answered on Mar 13, 2022
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Apc symmetra px stuck on self test

Place UPS into internal Bypass (Static Bypass) via the display. Then place unit back to Normal from Internal Bypass(Static Bypass). See if that helps. Or shut the unit down completely by placing UPS into Static Bypass first and then place UPS into external bypass mode, switch is located on the bottom front of the UPS. Please follow the UPS Manual to help you understand the procedures. Also recommend doing this after hours, not during business hours.
3/9/2022 9:35:59 PM • APC Symmetra PX... • Answered on Mar 09, 2022
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Fault Light On

top brand UPS like this and for sure commercial grade my UPS has 2 ways to see logs. one is with the APP called, (free) Powerchute at Apc.com or i use my serial console port i login there using PUTTY at 9600,N,8,1,No flow ctrl and type status. or type help first this is DOS like CLI , effect with PUTTY I type eventlog (at CLI)_ and see all logs, Esc = end, space = next page. there is 3rd way using APC cloud but I do not have that.(overkill for home) I have 2 connections to my UPS ,ethernet and serial console cables. 2 ways in, and is covered in the manual. SURTD5000XLI
3/3/2022 12:51:01 PM • APC Smart-UPS RT... • Answered on Mar 03, 2022
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Bypass relay fault problem

2 cause bad relay ( called welded or stuck) or bad other ways, or logic the drives said relay bad. bypass the bypass error, LOL no such, ana-mule.(sic)
3/3/2022 12:43:18 PM • APC Matrix-UPS... • Answered on Mar 03, 2022
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My power supply APC UPS-ES 700 won't power on ,at all .

APC.com have many here. there are fuses inside that blow too. not just the rear breaker. fails with NO Loads cables connected at all? 1: batteries shorted or dead. short overload it . there is a battery fuse, easy or hard to find ,easy on my loved smt750C. the true model of you UPS is not front stamps but the rear label tells the truth. 2: turn it on with not batteries yet, some turn on with error light or on mine LCD hard text errors,. no bats. 3: that is about it besides bad PCB. ES-700 those pan-cake UPS. sure. batteries do fail for sure out of the blue. (plates inside can short) out of the blue. or one cell goes dry and open and dead. the battery fresh pulled will read 13.0vdc. (good UPS) not 10 not 1, not 0 13. or 12.8v min. rested 5 hours post charged. the brain inside (firmware) is not very smart. it see's any errors it does not like and turns off fast. blink of eye fast . it can. shorts , or battery seen shorted. or blows fuse, deep inside on PCB up to 400volts inside do not touch that with hands, lethal are you on 240vac? we are 120v here.
2/10/2022 12:31:15 PM • APC Computers &... • Answered on Feb 10, 2022
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