AMT Answered Questions & Fixed Issues

most likely your main board is done. You can attempt to clean (with IPA) the carriage bars and reoil the front bar only. Open the back and look at the main board. look on the gold heat sink for burnt drivers.

when the paper loads, the top of form is then set., If the printer is not setting this or the paper just feeds through when loading paper, go into the test menu, select pcalib and make sure no paper is in the printer. aslo make sure the printer is not in direct sunlight. this will reset your paper detection circut and therefore your tof "alignment"

Not sure what you mean by "realign" but you can try under the test menu select pcalb. make sure there is not paper installed and the printer is not in direct sunlight.

This is usally a problem with the way the card is put into the reader. attempt to reseat the card. try putting the card all the way in a nd back it off a little bit (pull it up slightly). attempt this a couple of times putting the card in different positions each time. if thei does not work, your card or the eeprom on the board are bad and need to be replaced.

Look in section 4 of this document for information on resetting profiles: http://www.amtdatasouth.com/support-1/faqs/documax/

enter the hidden menu. press setup and scroll to end #52. press and hold form align and config. scroll to 58 gap adjust lower the number the closer the gap is.

platten driver on board most likely is bad. the driver the on the brass colored heatsink and is the one to the far right. With a multi meter set to ohms, check the diodes in front of the far right driver. Resistance shoud be real high on each one if on is low, replace driver. IC is a L298

Perform "Pcalib". Under the test menu select pcalib. Insure the printer has no paper installed and is not in sunlight. This should fix it.

real easy Mike. Dump Reynolds and call ADP. The driver that was installed is incorrect. Also try contacting AMT for a current driver.

press setup. scroll to restore and select the software to be restored. Done

2 things. First oil the inner bar. the one without the red plastic holder. never oil the bar with the red plastic holder. Second thing coud be the bushings inside the carriage assembly. The are brass and have to be pressed gently and very evenly into the assembly.

It may be something as simple as a connection to the control panel Give us a call if that does not work 515-440-2330
Thanks!

your printer is locked up of some functions. to unlock hit alt and form feed then setup twice.

either your head gap is set too close or you print density is too much. To check print density press and hold setup. While holding set up scroll wheel to left to lighten print and right to darken.

your home sensor is either defective or has come unplugged from main board. Check connections on main board.

you need some rubber rejovinator. This will remove the ink from the platten and "soften" the rubber platten

There are 2 ways. one is to press and hold setup button. While holding the button turn dial to adjust print density. The second is to enter the operations menu and scroll to the end which is #52. Press form align and config at then same time while scrolling further. Gap adjust is #58. The higher the number the further the gap. Caution. The other setting can adversly affet the printer. Unless youi know what you are doing, do not adjust the other settings.

clean and lub rails front and back. Make sure ribbon turns freely.MarkR

It will be embossed on a flat surface if your device has one. Some do not.

You may have a unit that does not have a serial number if nothing is embossed on the unit, their website indicates not all are going to have a serial number.http://www.atncorp.com/