Amazon Kindle - Recent Questions, Troubleshooting & Support - Page 6

Be sure your router is on and working properly. Go to Amazon and check that you've been billed for this book. If it is still not loading contact Amazon. Good luck.

You should customer care and support number is (877-330-0887) to get your issue resolved quickly. Kindle Technical Support Registration 877 690 9305

If you are not under warranty, replacement will be needed, anyway you can still contact them. here: Amazon com kindle 2 replacement screen. Wish you best of luck. Tim

Check the wifi setting again and also check you account specially. Give a call to our experts on this number (877-330-0887) Kindle Technical Support Registration 877 690 9305

Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

Hold down the power button for 10 seconds. That will turn it off and reset it.

Hey

Well there are a lot of reasons why the Kindle screen freeze.

most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.

Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.

A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that looks like an up arrow.) If that doesn't work, plug your Kindle into the charger and try again.

You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.

For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the main Kindle screen (the guy sitting under the tree) will appear and the start up thermometer bar. Once that's completed, the main menu will come on, and your books will be rstored in batches over the next couple of minutes

And of course you can always Call Amazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week

Hope this will be helpful

Uri_K

Make sure that the kindle is fully charged. Plug your kindle into the wall charger, a yellow light will light up. When the yellow light turns green, your kindle is fully charged. Then try turning on your device. If the device still does not turn on, hold the power switch for 15 seconds, this will reboot the device.

The Kindle touch and the Kindle FIre are great devices for you reading needs. However, there are time when it becomes unresponsive and freeze on you. Amazon says it is because the battery isn't charged properly or does not have enough power on it. It is advisable to charge your battery first before trying to reset the Kindle touch/Fire. If theKindle still has issues, then try the steps below on how to reset your Kindle touch. Please note that you may lose you data during the reset process, make sure you have made a backup of your files before proceding. Hard and Soft Reset

• Make sure the Kindle is turned ON.
• Press the Power button for 20-30 seconds until it turns OFF.
• Wait for it to reboot, if it doesn't press the power button to turn it ON.
• Your kindle should be back to a responsive state. hope this helps

It may be better to contact kindle support. They are free and relatively fast. https://www.amazon.com/kindlesupport You can reach Kindle Customer Support via phone or chat by clicking one of the links below: To contact us via phone: http://www.amazon.com/clicktocall To contact us via chat: http://www.amazon.com/clicktochat

Some suggestions here for you. I suggest you read all the comments before proceeding amazon com

Haven't had this happen to me so maybe best to contact the wizards at Amazon. It's free. You can reach Kindle Customer Support via phone or chat by clicking one of the links below: To contact us via phone: http://www.amazon.com/clicktocall To contact us via chat: http://www.amazon.com/clicktochat

May be best to contact support. Wifi is a bit beyond me at times. You can reach Kindle Customer Support via phone or chat by clicking one of the links below: To contact us via phone: http://www.amazon.com/clicktocall To contact us via chat: http://www.amazon.com/clicktochat

I have a paperwhite and Fire tablet and never had this kind of problem. Customer support is free and fast. You can reach Kindle Customer Support via phone or chat by clicking one of the links below: To contact us via phone: http://www.amazon.com/clicktocall To contact us via chat: http://www.amazon.com/clicktochat

This may be handled by support better. It's free and doesn't take much time to get answers. You can reach Kindle Customer Support via phone or chat by clicking one of the links below: To contact us via phone: http://www.amazon.com/clicktocall To contact us via chat: http://www.amazon.com/clicktochat

It all depends on the generation of Kindle you have. On mine I swip down from the top of the screen an the lighting an settings come up. Maybe this will help. Mine is 5 generation. On my earlier one it was different.

Time for a new Kindle.

Will it charge when connected to your computer then recover your data. Open replace the battery with a fully charged one to see if the charge circuit is at fault. Buy a new one

I'm afraid this usually means your screen is cracked. You can contact amazon customer support and they may replace it or you will have to but a new kindle