Altusen Computers & Internet - Recent Questions, Troubleshooting & Support

username: USER
password: USER


Altusen ATEN... | Answered on Aug 26, 2017

you need a mac keyboard

Altusen Aten... | Answered on Apr 21, 2017

Make sure all computer is turn on and try again or one computer at the time

Altusen Aten... | Answered on May 12, 2015

Make sure your keyboard and mouse are plugged into the correct usb slots on the switch. One is labled for keyboard, and the other for mouse. If you mix these up, those hotkeys will not work! :) Also, a much better hotkey for this switch is to tap scroll-lock twice. This automatically switches, so you don't have to hit multiple buttons.

Altusen Aten... | Answered on May 12, 2015

Make sure your keyboard and mouse are plugged into the right USB ports on the switch. If you plug the keyboard into the mouse USB port the hotkeys will not work! The USB ports on the KVM switch are labeled under each port, with a mouse and keyboard icon respectively.From the Quick Start Guide/Manual: The Numlock hotkeys are listed as:
[Num Lock]+[-] [1] Switches to output 1
[Num Lock]+[-] [2] Switches to output 2
[Numlock]+[-] [A] Auto-scans and chooses which ever port is connected.
Alternatively: Tap [Scroll Lock] twice to automatically switch between ports.
Note: I've never been able to get the Numlock key combinations to work correctly. I always just use double-tap [Scroll Lock] trick to switch.
If you get stuck with your scroll-lock and Alpha lock lights flashing, just hit [Esc] to fix it.
Source: (Scroll down to "Quick Start Guide" and choose CS62U out of the drop down).

Altusen Aten... | Answered on Mar 27, 2013

It should not be the cause of problem, kvm switch is an intelligent device. Turn off the device, unplug the wires do not unplug them for a minute or so, plug them in and turn it on. It should work if not call the customer support.

Altusen ATEN... | Answered on Nov 06, 2012

Reading a manual would be more useful, and if not please find out how to do configure the hot keys of a kvm switch at

Altusen Aten... | Answered on Jan 27, 2011

You can check out here- there's a lot many Aten usb kvm switch, check your model and find out how to resolve your problem

Altusen Aten... | Answered on Jan 11, 2011

It very well could be just a cable causing this problem, try switching around the cables to see if you can isolate the issue. It could be the KVM is not compatible with your monitors refresh rate though, I have seen this happen a good number of times. It will work but will blink randomly to allow the monitor to re-sync with the video card.. . I have a monitor currently on a kvm that does this exact thing. You may want to try another KVM if you can't get it narrowed down to certain cables.. there is a chance the actual KVM is causing this issue, but is not defective, it is just at a different frequency then the monitor.

Thanks so much

Altusen Aten... | Answered on Nov 05, 2010

Not finding what you are looking for?
Altusen Logo

31 questions posted

Ask a Question

Usually answered in minutes!

Top Altusen Computers & Internet Experts


Level 3 Expert

13434 Answers


Level 3 Expert

85223 Answers

Brad Brown

Level 3 Expert

18157 Answers

Are you an Altusen Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides