Altusen Computers & Internet - Recent Questions, Troubleshooting & Support


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by TAKIM PT. DNR

Altusen ATEN... | Answered on Aug 26, 2017


you need a mac keyboard

Altusen Aten... | Answered on Apr 21, 2017


Make sure all computer is turn on and try again or one computer at the time

Altusen Aten... | Answered on May 12, 2015


Make sure your keyboard and mouse are plugged into the correct usb slots on the switch. One is labled for keyboard, and the other for mouse. If you mix these up, those hotkeys will not work! :) Also, a much better hotkey for this switch is to tap scroll-lock twice. This automatically switches, so you don't have to hit multiple buttons.

Altusen Aten... | Answered on May 12, 2015


Make sure your keyboard and mouse are plugged into the right USB ports on the switch. If you plug the keyboard into the mouse USB port the hotkeys will not work! The USB ports on the KVM switch are labeled under each port, with a mouse and keyboard icon respectively.From the Quick Start Guide/Manual: The Numlock hotkeys are listed as:
[Num Lock]+[-] [1] Switches to output 1
[Num Lock]+[-] [2] Switches to output 2
[Numlock]+[-] [A] Auto-scans and chooses which ever port is connected.
Alternatively: Tap [Scroll Lock] twice to automatically switch between ports.
Note: I've never been able to get the Numlock key combinations to work correctly. I always just use double-tap [Scroll Lock] trick to switch.
If you get stuck with your scroll-lock and Alpha lock lights flashing, just hit [Esc] to fix it.
Source: http://www.aten.com/download/download.php#productGuide (Scroll down to "Quick Start Guide" and choose CS62U out of the drop down).

Altusen Aten... | Answered on Mar 27, 2013


It should not be the cause of problem, kvm switch is an intelligent device. Turn off the device, unplug the wires do not unplug them for a minute or so, plug them in and turn it on. It should work if not call the customer support.

Altusen ATEN... | Answered on Nov 06, 2012


Reading a manual would be more useful, and if not please find out how to do configure the hot keys of a kvm switch at kvmstuff.com.

Altusen Aten... | Answered on Jan 27, 2011


You can check out here- there's a lot many Aten usb kvm switch, check your model and find out how to resolve your problem http://www.kvmstuff.com/server-management/kvm-switches/usb-kvm-switch.html

Altusen Aten... | Answered on Jan 11, 2011


It very well could be just a cable causing this problem, try switching around the cables to see if you can isolate the issue. It could be the KVM is not compatible with your monitors refresh rate though, I have seen this happen a good number of times. It will work but will blink randomly to allow the monitor to re-sync with the video card.. . I have a monitor currently on a kvm that does this exact thing. You may want to try another KVM if you can't get it narrowed down to certain cables.. there is a chance the actual KVM is causing this issue, but is not defective, it is just at a different frequency then the monitor.

Thanks so much
Tim

Altusen Aten... | Answered on Nov 05, 2010

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