AEG Refrigerators - Recent Questions, Troubleshooting & Support


Hello. Please could you tell me where the thermostat is on an AEG Santo fridge freezer model n71 840?

May not be the thermostat. Could be the fan motor.
5/19/2022 4:16:35 AM • AEG... • Answered on May 19, 2022

Temperature of my AEG Arctis freezer started rising for no reason.

sorry but only a local repair service can help you
9/19/2021 11:57:35 AM • AEG... • Answered on Sep 19, 2021

Arctis 3100. Why isn't it freezing?

There must be a gas leakage due to which the refrigerator is not cooling. Better call a technician to fix it.
2/17/2021 6:28:27 PM • AEG... • Answered on Feb 17, 2021

My AEG freezer works fine but the fridge doesn't seem to cool

Possibly evaporator fan not working or defrost problem.
5/29/2020 4:04:38 AM • AEG... • Answered on May 29, 2020

My aeg inbuilt frost free fridge freezer is collecting ice under the bottom freezer compartment. how can I stop this happening

Sounds like the drain pan or tube is frozen and clogged You need to shut off the unit and empty the freezer section and check the bottom of the rear wall of the freezer for the drain pan. use sink hot water to defrost and a turkey Baster to clean the hole and the hose.
6/20/2019 12:01:26 PM • AEG... • Answered on Jun 20, 2019

Freezer does not freezer does not work on an age fridge freezer

no gas or faulty compressor not worth repairing
2/2/2019 9:54:49 PM • AEG... • Answered on Feb 02, 2019

How do I access the

go to bottom of freezer push pipe cleaner though hole have blockage in S trap
2/19/2018 4:12:59 AM • AEG S75348KG... • Answered on Feb 19, 2018

I have an AEG SANTO OKO fridge unit only about 1 year old. We just cannot open the door without it being pulled 2 inches on every open. I have since placed it on a rubber mat with no success

You have very good door-seals, with strong magnets on the refrigerator. I suspect, You must pull hard to open the door. Does the fridge have 2 wheels? It may only stand firm on 2 "legs" and not 4. This problem is the first, I ever heard, I do not know this model, If it is a Refrigerator that is not very heavy, this can happen. When the door seals are very good, what can happen is The door has been closed and the air inside the fridge becomes cooler and cooler. The air inside the food-compartment contracts, because it cools down and pulls even more on the inside of the door surface, actually pulling the door shut. ( a negative air-pressure inside the fridge) compared to the outside of the refrigerator. A trick I am using is, 1.) I place my finger between the door and the cabinet-frame. 2.) Then, with the finger, index or middle finger, I push gently against the Door-Seal (Gasket). for 1 or 2 seconds, This allows the Air from outside, (higher pressure) to flow into the food compartment of the fridge and now it is easy to open the door. Let me know if this works for you. Appreciate to be alive and be kind to others. Klaus (Electrical & Refrigeration Technician) Toowoomba, AUS
2/6/2018 11:14:37 PM • AEG... • Answered on Feb 06, 2018

Thermostat not working in my Santo fridge

yes it is a requirement as they are not repairable you have to consider the cost against lost food and the cost of anew fridge may be possible to get a thermostat to suit from e-bay
12/5/2017 4:10:38 AM • AEG Santo U... • Answered on Dec 05, 2017
Not finding what you are looking for?
AEG Logo

256 questions posted

Ask a Question

Usually answered in minutes!

Top AEG Refrigerators Experts

David Shaub

Level 3 Expert

2994 Answers

ray gallant

Level 3 Expert

74163 Answers

Steve F

Level 3 Expert

1361 Answers

Are you an AEG Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides