Acer AL - Recent Questions, Troubleshooting & Support


I would try connecting your laptop to another monitor or tv. If you have no issues then you know the problem is your monitor. If the problem is the monitor, a new one can be found for around $100. If the video issue follows the laptop, you may have to upgrade laptops when you are able. Also, try another video cable to see if that helps.

Acer AL1716B 17"... • Answered on Feb 17, 2021


You don't need to worry much about this I too had the same problem with my 5-8 year old monitor acer al1706.
I was worried and tried to find the answer on web I really didn't know what need to be done. Then what I did is just restarted my system many times and the problem solved.

Note: don't restart your computer very frequently just wait until it's booted.

Acer AL1706AB... • Answered on Feb 02, 2020


hi pogo player i love pogo first uninstall java then go to sun java.com link right on pogo make sure u down load right one one for micrsoft one for mactosh also do the appleett thing pogo explains it just click help upper right hand conor top of screeen

Acer AL1916W 19"... • Answered on Nov 04, 2019


1 Take the monitor out to the street
2 Raise above head
3 Hurl it twards the ground
4 Release
5 Watch peices fly everywhere
6 Enjoy a cold beer
7 Go out & buy a nice new monitor ( not a acer product )

Acer AL1916W 19"... • Answered on Sep 11, 2019


I contacted ACER Tech services with this same issue, and they told me that it would need to be repaired. I have found that if you turn off the monitor, depress the far left button and power back on, the OSD doesn't display until you release the button. Not ideal but workable, Especially if your Monitor is out of warrantee like mine.

Acer AL1912B 19"... • Answered on Aug 09, 2019


Good morning! if you decide to get an lcd i would suggest one with very 'low' response time. such as 8milliseconds or less, as it looks amazing nothing beats the richness of the colors in an lcd. best regards

Acer AL2017 20"... • Answered on Jul 11, 2019


This may not be a Monitor problem. So if you can try to get to test monitor on another computer. Check carefully the data cable to ensure there are no bent pins. If it turnout to be a monitor problem then at only 6 months -Acer should replace it. If the monitor works - you should have the graphics card on the computer checked out. If you feel you can do this - and you can- basic checks come back as another request.

Acer AL1916B 19"... • Answered on May 27, 2019


Schematics are in the Service manual here → https://www.mk-electronic.de/hersteller/PDFDokumente/Acer/Display%20Product(DP)/19/AL1916Wc.pdf

Acer AL1916W 19"... • Answered on May 21, 2019


Hi...there,
I thinks your OSD Setting time set to high... Open on screen display on your monitor, go to OSD Settings and look for OSD hold time and setting to 10 seconds. If that doesn't work...reset to Factory Resettings.

Acer AL511 15"... • Answered on Apr 26, 2019


The usual suspects, blown fuse, blown capacitors, bad solder joints. Any of this conditions could be your problem.

Acer AL1914 19"... • Answered on Feb 20, 2019


If you have tried connecting and using the monitor on another PC and it works .... then it may be the connection (of the monitor to your PC), or the PC port that is not working. If you don't have another PC to test the monitor, disconnect the monitor, shut down your PC, connect the monitor, restart your PC ... and hope for the best.

Acer AL1916W 19"... • Answered on Feb 20, 2019


tad older post but not too old, and ignored.it's an old monitor lucky you it works at all,after all most are dead now, 99%15 years old today.if the OSD is dead under 10second from, power onthe Montors CCFL tubes are dead.the fail these ways1: dead for ever.2: work intermitantly (you)3:Strobes.(means flashing like in a DISCO)4: only 1/2 screen dead, (2 tube displays)5; turn yellow, for white6: dim, for ver.never seen any 15 year old CCFL screens good.not me unless parked on self for 10 years.the clue is on last page, in your manual, the word "mercury Hg toxic, it's there, means CCLF tubes here)the cure is 2010 or newer monitors with LED back lampsdo that now, end the pain of #1 soon to happen.

Acer AL1912 19"... • Answered on Dec 14, 2018


Hello LaURA, THIS IS COMMON. NO pc STATED,,just and external monitor.VGA or DVI- cable? first off it is old and tubby square 4:5 screen13 year old it fact. 2005 made, and has CCLF backlamps back then,, all did,. then.and all are dead now or:1: dim. (your Grey)2: yellow for white screens.3: intermittent. (or strobes)4: dead.all are. if used for 8hours a day for 5 years.so in your case you are lucky it works at all.buy a monitor for less than cost of repairs.Your exact monitor working sells for $10 on fleabay,.the below link proves you can buy one cheaperthat the repair of yours, $150 at least to repair$40 to buy, easy econ101 decision?https://www.walmart.com/search/?page=1&query=+monitors+refurb&sort=price_low#searchProductResult

Acer 17" AL1706B... • Answered on Dec 13, 2018


Antitheft will not or should not conflict with your applications, why would you want to remove it? I would advise you to speak with the provider or manufacturer.

Acer AL1916W 19"... • Answered on Dec 13, 2018


Update and install graphics card driver(check your driver, and update) install latest version of DerectX for you OS. Set resolution to 1024X 768
and sect your plug and play Radon 8800 or whatever you have.

Acer AL1916W 19"... • Answered on Dec 13, 2018


jake. 2005 , 13 year old CCLF junk monitors sure. no PC stated, so I must assume this monitor fails on 2 good PCs, so if yes, gee is a bad monitor does the OSD work>? it must. or the monitor is bad. caps are only part of a problem on 1999 to 2007 years when DERP engineers used china cloned bad CAPS. the wiki on cap plague is clear on that. the insides has 2 cards, most do. 1 logic 1 power supply, so if the CCFL are dead. does the flash light test pass or fail, learn this skill on all LCD made before magic year 2010 your manual says on page 2, and I quote to you. "Due to the nature of the fluorescent light" SXGA 1280×1024 pixels last page toxic Mercury Hg, CCFL. no service tag presented by you, so no exact answer possible\but testing is MY BAG for 53 years. 1965 to now. so does the flash light test work.? power on, and for timer (no burn timer) the monitor runs for 10 to 30 seconds, and will show for 13 long ears the ACer LOGO and then in less than 10 seconds you push mon. Menu and OSD shows, up. it must or CCFL dead with flash light pointed to the screen you see both logo and OSD proving CCLF is dead, and see data now. if not the the PSU is dead or the logic died PSU is prime fail (due to heat) ever see this,? do not call me a liar if your monitor is outside USA. or below, is only for say Europe, learn now that monitors have different PCBs in many countries by LAW.! facts. google finds this gem in 5 second flat. ever google? https://www.manualslib.com/manual/269397/Acer-Al1716.html?page=45 now the flashlight test http://www.pcdied.com/monitors_and_screens/flash-light-trick.html the #1 key factor on all monitors is RTM RTM and see words mercury or Hg, or fluorescent BAM you have CCFL, 2009 and older all do. 2010 LED first time.

Acer AL1716Bbd... • Answered on Dec 13, 2018


Hello there and welcome to fixyaIf games on Pogo don't load for you, load very slowly, or give errors such as 'Please wait, Loading,' see below for information on the most common causes (and links to instructions on how to address them). It could be as simple as clearing your Java Cache or Browser Cache, or it could be related to other programs such as firewalls and anti-virus programsFirst, let's try to rule out some specific issues (If you're a Mac user, please try this FAQ.):
  • If you are trying to play one of our Flash games, like Poppit!, Word Whomp, Mahjong Safari, Family Feud, Claire Hart: Soul Searcher, just to list a few, and they will not load then you may need to install the latest version of Flash. To install the latest version of Flash simply go here and follow the instructions - http://get.adobe.com/flashplayer/
  • Does the game that won't load have a Weekly Challenge going on, especially on Wednesdays?
If you can rule the above issues out, here are the next troubleshooting steps to try: If Java is installed on your machine but not enabledIf you're still having issues and you're certain that Java is installed on your machine, it may be disabled. All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly. For a complete list of per-browser instructions for enabling Java, visit http://www.java.com/en/download/help/enable_browser.xml.Here's what to do if clearing your java cache/browser cache and making sure your Java is updated, doesn't resolve the issue.Anti-Virus Programs/Firewalls and PogoThe most common causes of problems that players encounter when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking software. The easiest way to determine if one or more of these is the cause of the problem is to simply disable them and see if the problem goes away. If the problem goes away, then the next step is to figure out how to configure the software to still protect your system without preventing you from playing our games. In this case, you should refer to the software's manual or help files for detailed instructions on how to make the desired changes to the software.Some common symptoms of this include:
  • "Cripes!" Errors
  • "Server too Busy" Errors
  • Cards disappear or do not appear
  • Other graphics do not appear or are distorted
  • "Game Loading" indicator never goes away
  • Profiles never appear
  • Table windows never open
There are also several types of maintenance steps that can be taken on a regular basis to try and prevent problems from occurring. This includes deleting Temporary Internet Files / Browser Cache and deleting Game Objects. We only officially support a few browsers as they are the most common and compatible with our site. They are: Internet Explorer 8 and 9, Mozilla Firefox, Google Chrome, and Safari for Mac OS X (and later versions of these browsers as applicable). If you do a search on the help site for "Cache," you will find instructions on how to clear the cache for those browsers.

Acer AL1916W 19"... • Answered on Apr 13, 2018


Sounds as if screen is going out..

Acer AL1914 19"... • Answered on Apr 02, 2018

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