3Com NBX - Popular Questions, Answers, Tips & Manuals - Page 3

There isn't any configuration needed on the Phone system or the phone to make this work. The light must simply have burned out. This would require a new phone to work (unless you know how to solder). f it's under warranty then you can get it replaced for free (1yr). you can also map a button on the right to light up/access the same mail box as a work around.

Here are the instructions for configuring these units for 3cx

http://www.3cx.com/sip-phones/cisco-7940.html

http://www.3cx.com/sip-phones/polycom-soundpoint.html

Since the 3cx softphone worked well, I don't see why you couldn't configure each as for 3cx and make them work as well.

Make sure to use a new handset cord as well. Also, make sure the handset is plugged into the handset jack under the phone. The 3102 phone has a headset jack that will not work with the handset. There is also a button mapped by default in the upper right corner that toggles from handset to headset. If the light is on, then it is set for headset and the handset won't work.

Set it up just like you would dial it. example 917145551234. You have to do this from your extn login and will have to have trunk to trunk enabled under your class of service.

This must be done on the phone system as the administrator. For 6.0 software go to System-wide settings, set date and time, and you can set it there. For 5.0 and older, go to Tab to it, System configuration, system settings, date and time. Once the time has been set on the phone system the date is updated instantly on the phones (even before your browser finished loading the next page).

The 2100 series and older aren't SIP compatible. The 3100 series are.

3Com stopped making these phones 4 or 5 years ago. I would suggest contacting the merchant from whom yu purchased them for support.

Run your PC in safe mode. Log in as administrator. Now go to control panel user accounts and change password. Now restart your PC. If Administrator account ask you for the password then you need a password recovery disk http://home.eunet.no/~pnordahl/ntpasswd/

3102 phones require group 2 licenses purchased from an authorized NBX reseller. if you don't have enough the system will not allow the phone to be discovered. You can check this unler the licenses tab while logged into the phone system as administrator.

There is most likely another device on the network with the same IP as the phone system. You can check this by un plugging the link to the phone system (after hours of course) and then pinging the IP of the phone system. If you get a reply while the link is disconnected then you know there is a duplicate IP on the network. You can use your server to try to identify the device or use a IP scanner like NetScanTools to ID it. You could also try changing the IP address of the phone system and see if you have the same problem.

Delete the MAc Address from the system and delete the user account. Re add the phone.

You should be using a plantronics a-10 interface cable if you are using hardwire headsets. get rid of the m-20 amplifiers. I support 280 of these phones and the best solution is to replace the phone. Power cycling the phone will help for a while but the problem will come back.

3Com.com has it.

The phone may be apart of a hunt group. Inside of the Net Set Utility, check to see if it is a member of that hunt group.

when these phones lose the network connection you can power cycle the phone but the pone will lose the connection again. just repalce the phone or you'll be fooling wiht this forever.

You have to log into the system as Admin and enable CO COdes for the CLass of Service you are in. Its easy, at least the Admin should be able to do it.

try 192.168.2.1 / 192.168.2.0 / 192.168.0.1

hope it works.

enjoy

The website you are referring to is your phone systems Web-based management interface.
You need to talk to whoever is managing your phone system and ask them what the new IP address of the system is.

The phone is in a continuous because it is trying to connect to the NBX. You need to make sure it is on the same network as the NBX. Also, within the NBX you need to make sure Auto-Discovery is enabled. You also need to check how many group 2 licenses you have, as this phone requires one to run on the NBX.

You cannot program a key with an assigned function like tranfer call or conference call, only with the basic button keys can you program it like Key 0 and Key 1.