2wire Computers & Internet - Page 4 - Recent Questions, Troubleshooting & Support

The modem is a Gateway 2Wire model 2701HG-D. Its function is to handle the high frequency data carrier that rides on top of your ordinary telephone wires to provide internet access. It has four ethernet ports and one USB port in addition to the telephone connector. QWest has said there have been problems with it and they recommend that you purchase a newer model for $100.

Ours failed yesterday with a bunch of green lamps glowing steadily without the normal blinking. The lady was about to go downtown to purchase a replacement when I figured out how to open the box with its four springy plastic bending tabs that you can see looking through the cooling apertures.

What I found was an internal operating voltage of about 4 volts which was well below the 5.1V printed on the power brick. When I ran the modem from a laboratory grade 5 volt source it seemed to work drawing about 1 ampere without any connection to the phone line.

Measuring the 5 volt supply that came with the modem I saw 5.2 volts but when loading it to 100 milliamps or so it dropped to 4 volts. It was definitely out of spec. Replacing the brick with another brand rated at 5 volts, 2.2 amperes solved the whole problem.

A failing power supply usually turns itself off but in this case measuring its output with a voltmeter would result in a conclusion that it was OK. Not so. You have to measure it under load which is a bit harder to do.

So. . . Don't rush to buy that new modem the way QWest says. Consider a replacement power brick. Positive 5 volts on the center of the connector with 2 amp capability. The original power converter used a three pin grounding plug for the AC source and the ground was connected to the negative side of the DC output. That's not normally done and does not seem to be necessary. It would make more sense to connect to the telephone company ground but that wire may not be available in the 6 pin telco socket.

Part numbers on the failed power brick

P/N 1000-500031-000
Part No GPUSW0512000GD1S
Input 100-120Vc.a 50/60Hz 0,15A
Output 5.1V DC 2A
Class 2 Power Unit
Made in China

And. . . after cracking the shell of the power brick the input aluminum electrolytic capacitor showed typical deformation of the round aluminum end. That kind of failure is very much a part of my life these days. Sigh.

That would seem to be AT&T's favorite house brand... Me thinks the SpeedStream was their SLOWEST "DSL" "2wire" was their next iteration of SLOW "DSL" Yes... You will need to contact THEM ... or whom-so-ever is your INTERNET SERVICE PROVIDER (ISP)... As I recall... the PRICE DIFFERENCE from one service to the other was about $10 per month. Give them your pirated modem number and they will need to register it as a digital subscriber in order for you to gain internet access. Carnac the Magnificent

This is a known issue with this model.. The power supply is not large enough to handle the extra current that is needed when the unit broadcasts on wifi.

well in a hard spot if your using dialup as means of connecting to the internet then only one PC at a time can use dialup connections now if say it was a DSL modem then from the DSL modem or DSL Router Modem you would need RJ-45 cables from the DSL router modem to the two PCs

Real Apple Certified Experts might help you for free - http://bit.ly/2oONirp

check your file sharing settings, you might have your settings set to not allow file share.