a fairly common problem, even in brand new components) If you're still not fixxed and have any more information about what you are trying to do / what you have done, please do post that information
...carefully crimp and wire this and use a cable-tester to test it. Look at these two links for more information: http://en.wikipedia.org/wiki/RJ11,_RJ14,_RJ25 ...
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Step 2: Please assign your manual to a product: