...canon Tech, you need a program to reload the new firware and only canon techs have it its pretty complicated to do if you have never done it before. you can try and do a search for service support ...
Question about NP 6551 Black and White Copier
im a canon certified tech, but i forgot my tech # how can i get i i need my tech # to get support you should be able to call your company that you work for and request your tech ID
Question about imageRUNNER 5000 Copier
Canon Tech Support (for office, not consumer products). Out copy tech from iKon is very personable, but completely clueless about non-mechanical issues. do the password clear in the service mode sorry
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