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Steve Engberg Posted on Aug 05, 2011
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My wife uses Thunderbird email program on our PC running XP. All of a sudden when she tries to log in, an error message pops up which says " unable to send - username or password may be incorrect." I switched to my desktop and used Thunderbird (I haven't used it for a long time.) It worked fine. In comparing my set up with my wife's everything appears the same - server names etc.Any idea what I should look for that may have caused her to not be able to log on? We are on Cox broadband, I updated Thunderbird to 5.0 thinking that may fix it. It did not.

  • Steve Engberg Aug 06, 2011

    Thanks for your help. Despite checking the server settings several times and noticing they did not change, I did not think that was the problem. Your solution made me do some research, and lo and behold the provider migrated to new Pop and SMPT servers but notification to customers was sporadic. Once I changer server settings to the new servers it works fine. Thanks for giving me another train of thought.

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efs_perpends

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  • Master 1,997 Answers
  • Posted on Aug 05, 2011
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Do you have the capacity to access your email directly online, from an internet browser or from your ISP's email provider page? If so, please attempt to access your wife's email account from her desktop, using the password she attempted to use with Thunderbird to access her account. If she can successfully access her email account in this fashion, then it stands to reason that there is something amiss with the server settings in thunderbird, or perhaps there is a firewall or security program that is preventing the Thunderbird server from accessing the account online.
Please review the instructions below that will assist you in resetting the password, reprinted from the Thunderbird online support pages here : Follow up with this link.
If you are unable to correct the server settings or access the account using your password, you can initiate a request for a new password from Thunderbird by following these instructions

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Did your ability to receive mail suddenly stop? Was it working before?

  • Check the service status of your ISP. (Many ISPs have a status or alert page on their website.) They may be having technical difficulties.
  • If your ISP provides a web-based email interface, try to log in and view your mail. If you can see your messages, the problem is probably related to your account configuration.
  • If you cannot log in to your ISPs web-based email interface, your password may have changed. If so, it must also be changed in Thunderbird. To change your password:
    • Open Tools ' Options (Windows) or Thunderbird ' Preferences (Mac) or Edit ' Preferences (Linux).
    • On the Security page, click on the Passwords tab and then click Saved Passwords....
    • Click on the relevant account and then click Remove.
    • Close and re-open Thunderbird. You will be prompted to enter a new password for the account.

  • efs_perpends
    efs_perpends Aug 06, 2011

    I'm very happy to hear you were able to get it back up and working. I recently went through a similar situation, when our ISP abandoned their relationship with MSN and hotmail and decided to run email off their own server network. Even when they notify you, it's surprising how much time it takes to get all your computers updated and working correctly.
    Thanks for taking the time to get back to me and rate the post!

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Related Questions:

0helpful
2answers

Will not send email says parameters or out

Not enough information.. How do you send mail, using a browser or email client? MS Edge, IE, Chrome or Firefox would be a browser. Mozilla Thunderbird or other programs would be a email client.

What is your email address? I don't need username, just the @yahoo, @gmail, or whatever.

"parameters or out" isn't a very good description of the error message..
tip

E-Mail on your PC and Mac!

An Introduction to Email Clients and Their Use at Home

A lot of us use an email client such as Outlook, Lotus Notes, or something similar at work. But many people don't realize there are programs (often for free) out there for you to use to catalog all of your email in the same manner right at home. You can have multiple email accounts, contact lists, a calendar, and a cache of other fun features which vary with each program. I will briefly touch on some of the similarities and differences between several of the clients. First, though, I will fill in those who don't know what the heck I am talking about so we are all on the same page.
So, introducing: The E-Mail Client! Email clients are programs locally installed on your computer that synchronizes with your email provider to deliver your email right to your PC or Mac without the need of navigating to their website and logging in. Often the common free providers like Hotmail, AOL, Yahoo, and Mac are auto-configured so you don't have to have information like POP, SMTP, and authentication types. These companies have made great efforts to streamline this process and make it as easy for the users as possible so that they can really enjoy their email. For example, Windows Vista users found a feature called Windows Mail that came for free on the OS. This is an email client! It prompts you for your name, username and password and then actually searches based on that information through its database to see if it can auto-configure your email. Mozilla Thunderbird does this as well. A newer and up and coming email client I have favored for a long time is Windows Live Mail. WLM is an upgrade to the Windows Mail that has a much more Outlook-like feel to it with a friendlier interface. It has your contact lists, calendar, and also integrates really well with your browser, Office applications, and graphics editing software. I really enjoy the cross compatibility and functionality this program provides. The next section will go more in depth into these programs.

Windows Mail

8a05ab4.jpg

Windows Mail is a email client included with Windows Vista. Right off the bat, users can see that the client has been changed to better fit the look and feel of Vista. Also many features of MS Outlook 2003 such as the right reading pane. There are capable junk mail filters as well as a phishing filter, which helps protect unsuspecting users from websites and email that has been deemed dangerous. Windows Mail does not support HTTP clients such as AOL, Yahoo, and Google. Windows Live Mail or Mozilla Thunderbird would be a better option for these users . Lastly, the ability to use the spellchecking dictionaries of MS Office (when installed) has been removed. Windows Mail supports only a limited number of languages, listed below.
* English
* French
* German
* Spanish


Mozilla Thunderbird

597c354.png

Mozilla Thunderbird is a great email client that I am currently testing. It contains such new features as tabs, easier installation of add-ons, and better search functionality. One of the best features for wary users is the easier account creation by using the port auto detection for incoming and outgoing SMTP/POP Connections. This will be huge for users who would like to use this technology but don't want to be bothered with the technical programming. Thunderbird aims to be a simple e-mail, newsgroup and news feed client. Out of the box, Thunderbird does not come with a lot of calendar, contact lists, and other such functionality, but such things are available via extensions you can download from Mozilla. Thunderbird can manage multiple e-mail, newsgroup and news feed accounts and supports multiple identities within accounts. Features like quick search, saved search folders ("virtual folders"), advanced message filtering, message grouping, and labels help manage and find messages. On Linux-based systems, system mail (movemail) accounts are supported. Thunderbird runs on a wide variety of platforms. Releases available on the primary distribution site support the following operating systems:
* Windows
* Linux
* Mac OS X
* OS/2 [9]
* eComStation
* OpenSolaris

Thunderbird provides enterprise and government-grade security features such as SSL/TLS connections to IMAP and SMTP servers. It also offers native support for S/MIME secure email (digital signing and message encryption using certificates). Any of these security features can take advantage of smartcards with the installation of additional extensions.


Windows Live Mail

7f29d05.jpg

Windows Live Mail has all of the features of Windows Mail along with some new tricks of its own! Support for Web-based e-mail accounts including Windows Live Hotmail, Gmail/Google Mail, and Yahoo! Mail Plus being the biggest addition. It uses the multi-line message list like Outlook and you can use Emoticons and similar features. Live Mail also includes spell check. One of the best features, in my opinion, is that the different email accounts have different folders so there is easy definition and organization between accounts and their corresponding mail. There is also great improvement in the editing area, where you can add pictures into the message as well as touch it up. There are new stationary features and similar other functionality found in MS Word. Home run with this client, in this writers opinion.

-NOLA Tech

on Jan 27, 2010 • Computers & Internet
0helpful
2answers

I can't log into my email

What email, windows live, Yahoo, Gmail, Comcast? What email client, web mail, Mozilla Thunderbird, OE, Outlook, Outlook online?

What error message, wrong password, wrong email , username or password, or other error message?
0helpful
1answer

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was '[email protected]'. Subject '', Account: 'pop.attyahoo.com', Server:...

One problem is that the incoming (POP) mail server shown in the error message appears to be incorrect. The server address should be "pop.att.yahoo.com" (with a period between "att" and "yahoo"). The incorrect mail server address may interfere with authentication of the sender's email address, which is needed before the outgoing message is sent.

The "530 authentication" message indicates your outgoing (SMTP) server likely requires "server authentication". Also, the "Port 25" message indicates your email program is currently trying to send via Port 25, with no SSL; but Ameritech/Yahoo accounts appears to use Port 465 with SSL enabled.

See more on sever settings for "ameritech.net" users:
http://www.dslreports.com/faq/5535
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/61941/~/i886---at%26t,-bellsouth,-sbcglobal,-ameritech-email-settings

I would suggest you check the settings for your Ameritech email account in your email program. You may need to correct several settings. The steps to access account settings are somewhat different for various email programs (Outlook, Windows Live Mail, Thunderbird, etc.). You should be able to find guidance in the "help" section of your email program.
0helpful
1answer

I,m Trying To Connect To Yahoo Mail Through Thunderbird, But, Got This Error Message From Thunderbird Email Client "Failed To Connect To Server" Could You Please Help Me To Resolve This Issue. I have tried...

Please try using this pop3 server:
plus.pop.mail.yahoo.com , enable SSL, port 995

for smtp try using:
plus.smtp.mail.yahoo.com , enable SSL, port 465

the login should go without @yahoo.com
Sep 24, 2009 • Yahoo Mail
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Brother MFC 8460N error cc3-003-00031c0e

1.Uninstall all of MFL Pro



2.Delete HKEY_CURRENT_USER\Software\Brother\ControlCenter
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Asus eepc 8mb email errors

About your email, what is your current browser?
If you are not using Firefox, you should get Firefox for Linux. that may work.
Direct Link
http://www.mozilla.com/products/download.html?product=firefox-3.0.3&os=linux&lang=en-US
All Languages and versions
http://www.mozilla.com/en-US/firefox/all.html
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Outlook Express malfunctioning

  • Install FreePOPs and make sure it is running.
  • Select Tools | Account Settings... from the menu in Mozilla Thunderbird.
  • Click Add Account....
  • Make sure Email account is selected.
  • Click Continue.
  • Enter your name under Your Name:.
  • Type your Windows Live Hotmail address under Email Address:.
  • Click Continue.
  • Make sure POP is selected under Select the type of incoming server you are using..
  • Enter "localhost" (not including the quotation marks) under Incoming Server:.
  • Decide whether you want your Windows Live Hotmail account to use a separate Inbox, Drafts and other folders or appear under Local Folders.
  • Click Continue.
  • Enter your complete Windows Live Hotmail address under Incoming User Name:.
  • Click Continue.
  • Now click Done.
  • Go to the Server Settings category of the account named after your Windows Live Hotmail address.
  • Enter "2000" (not including the quotation marks) under Port:.
  • If Mozilla Thunderbird has not selected your default outgoing mail server for the Windows Live Hotmail account, or if you want to change it:
    • Go to the root of the Windows Live Hotmail account.
    • Select the desired account under Outgoing Server (SMTP):.
    • To add a new outgoing mail server — you cannot send mail through FreePOPs, but you could use another free email account's, say Gmail's or AIM Mail's — go to the Outgoing Server (SMTP) category and click Add....
  • Click OK.
By changing the user name, you can download mail from any Windows Live Hotmail folder (not just the Inbox).
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Connection to server failed account ntlworld server pop.ntlworld.com protocol pop3 port 110 secure (ssl) no socket error 10061 error 0x800CCCOE. This message appears when I use my laptop which uses vista...

Verify the setting via Manage accounts on your XP machine (the one the email client works on) in whatever email client you use on it and verify and edit if need be the setting in your Windows Live Mail on your Vista home Laptop.
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