Hello,
In the back behind the service panel is a tube that connects to the nozzle from the drain inside the freezer it can be pulled if and cleaned then also GENTLY poke a small hole in the inside part then flush w/warm water to clear.The best way i have found to clear the inside part is take a wire hanger cut&bend it and heat the tip then place inside tube so the heated tip will melt a small hole through ice so is can easily be flushed
i hope this helps
Gene
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