Hello, Corinne.
For some reason, even though your printer is seen by your wireless network, not seen by your computer.
From your responses, I was unable to tell if you have:
Removed and reinstalled the Lexmark x4650 on your computer
If you have reinstalled and are still experiencing problems, set up your wireless printer on your network again. Let me know if your don't have the setup instructions. Then, you may need to reinstall the printer on your computer.
Hope this helps.
When you said that you reinstalled the printer software are you referring to reinstalling on your computer ?
I was also suggesting that the printer itself be set up again on your network. Sorry if I wasn't clear.
Oh, another suggestion, Corinne. If you are still experiencing problems and the wireless printer is still getting a good signal strength (green and not flashing orange), set up another computer on your network and printer to test.
Hmmm. So, your printer is set up OK since at least one computer is printing to it. And, you've reinstalled the printer software on that desktop. I'm going in a different direction and think there may be an operating system problem with the desktop: possibly malware. Try to run some anti-malware software, such as malwarebytes (http://www.malwarebytes.com ). It's free. Download, update and run the software and remove any problem programs.
Were there any recent updates, after which the printing problem occurred
? If so, I'm going to suggest System Restore. To access System Restore
in Windows 7: Open the Start Menu. Click on All Programs, Accessories,
System Tools, and System Restore. Go to System Restore and choose a date
when your system worked OK. Note: with System Restore, all your
updates will roll back to that date. Follow the process.
I'm assuming (?) that you are not experiencing any other problems with this desktop and you can access the Internet OK. If you are experiencing other problems, such as an abrupt slowdown, either Malwarebytes or System Restore should resolve.
I'm heading to bed, soon. So, if these suggestions don't work, I'll get back to you as soon as I can
Great ! I'm glad it worked. Thanks for using FixYa. And, now you have 2 tools to use (Malwarebytes and System Restore) to help keep your system running smoothly.
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Hi, According to your problem reset the printer first and clear
the memory. Delete all pending print job then reboot the printer and the
computer both. If it doesn't help you then you have to change your cartridges. Because
printer shows clearly that there is some problem in cartridges but it doesn't
show the cartridges are empty, because there is a percent of ink present in the
cartridge. But it is not enough for your document print. It may take the test
page print job but cannot support the document printing. So you have to change
the cartridges.
I understand that this quiet really frustrating. But don't worry I have a link below that can help you resolving the issue.
Just click HERE for you to get to the site that I am talking about.
Thanks
SOURCE: When I attempt to print
schoolcounse,
This sounds like corrupt software and you need to reinstall it. Rather than reinstall the software from the CD which came with the unit I would recommend getting the most up to date version at the manufacturers website and downloading and installing it. I have a tip at http://www.fixya.com/support/r6370947-install_printer_without_install_cd which will walk you through the process.
Thanks for using FixYa and for the great rating.
hardrocko
Testimonial: "Thank you, hardrocko! I'm very grateful for your prompt and completely helpful support."
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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The link provided list of things I already checked out/tried and did not have a specific solution to my specific issue.
I have done all that and the inks are new. Rebooting the items was one of the FIRST things I did.
yes I reinstalled the printer software twice now.
Sorry for the delayed response. mother duties.
yes I reinstalled the printer software on the computer, reset the connection too - no change.
I used my laptop to send a doc to print and it worked. But cannot send from desktop.
Finally! I tried running malware - no issues to be found. Printer still not working. so I tried the system restore, which I was not that familar with and it worked! thank you so much!
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