My philips HDD14xx gogear says please connect to pc and when I connect it still doesn't work

Philips SA30XX MODEL GO GEAR NOT DISCONNECT AND NOT WORKING NOW ONLY SO OK TO DISCONNECT

Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,

if you're device isn't working properly or there's a frozen display.

Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.

If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.

Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."

This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.

Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.

Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.

Properly disconnect your GoGear from your computer and restart the device.

Recharge your device if your GoGear dies suddenly while playing.

Connect the GoGear to your computer via the supplied USB cord.

Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.

This will begin the charging process of your GoGear.

If recharging doesn't work, the battery may need to be replaced.

Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.

hope this helps

1 Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip, if you're device isn't working properly or there's a frozen display. Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off. If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.

2 Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager." This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button. Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode. Click the "Repair" button when it appears on your computer, then follow the steps to fully recover the GoGear. Properly disconnect your GoGear from your computer and restart the device.

3 Recharge your device if your GoGear dies suddenly while playing. Connect the GoGear to your computer via the supplied USB cord. Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on. This will begin the charging process of your GoGear. If recharging doesn't work, the battery may need to be replaced. Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.

Hi,
via this link you can download the Philips Device Manager:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?slg=en&scy=ua&mid=Link_Software&ctn=SA3125/02

Install the software on to your PC and try to connect the device to the usb port. If the PC doesn't see the device you should download the firmware upgrade software from this link also and use the "repair function" of the Device Manager. In this case you should not forget press and hold the recovery key of your player when connecting to the PC. The recovery key is the PLAY button.
With this you can repair your player.
I hope I could help you,
Thanks.
gylacz

i can't use my devise in a way that all files are unreadble, the pc can't recognise it and it seems all programmes on it are down, please help.

You can repair your device via this link:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%20-%20Philips&scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYER_SU&cat=MP3_MEDIA_PLAYERS_CA&grp=SOUND_AND_VISION_GR&session=20110215050442_93.189.114.198&ctn=SA1VBE04K/17&mid=Link_DiagnosticInformationTool&hlt=Link_DiagnosticInformationTool

At first click on "Repair/Update" and "how do I repair.." and go on step by step. Finally you should get to "connect device in repair mode" and do all described there and I hope your device will come back to work again correctly.
Thanks. Good luck!
gylacz

At first install the Device/Firmware Manager software on your PC and connect your device. If the PC doesn't recognize the item it would be the best that make firmware update.
To solve it please use the manufacturer's website via this link:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%20-%20Philips&scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYER_SU&cat=MP3_MEDIA_PLAYERS_CA&grp=SOUND_AND_VISION_GR&session=20091217234034_66.249.65.49&ctn=SA3125/37B&mid=Link_Software&hlt=Link_Software

Here are the device/firmware manager software downloadable and useful information about how to repair it. Please study this website especially "Troubleshoot your player" chapter.
Thanks
gylacz

HDD14xx GoGear:
manual
software and drivers

The manual shows how to make lists and transfers with your player.

A short guide on how to use Windows Media Player 11:
1. Have WMP11 always on top for "drag and drop" usage
Right click in the head of the WMP11 page:
in Tools > Options... > Player : select "Keep the player on top ..."
Restore Down the size of the WMP11 screen and adjust the size on the
edge(s) as you require for your screen.
2. in [Library] mode: under Playlists "Create Playlist" e.g. "My Playlist"
and Enter: "My Playlist" is added on the right screen side.
3. Open your music maps and ad songs by drag and drop method
onto the right saying "Drag items here"
4. when ready adding songs in [Library] mode: "Save Playlist"
5. in [Sync] mode drag e.g. "My Playlist" under the connected device
and "Start Sync": wait until al files have synchronized: a message
will show up when you can disconnect the player.

If the files aren't .mp3 or .wma files you need to convert them.

Does anything show up if you go into "all songs"?

Uninstall all Philips software through the Add/Remove Programs function.

Then reinstall the installation CD.

Then and only then, plug your mp3 player into the computer.