I have a tear in the hose of my old model # F6030-900 unit which doesn.t allow water from the attachment to **** back into dirty water bucket. The model #F6039-900 is the same model # but different year I understand. The tear is at the bottom where set the recovery tank in the lay down position and can look in the unit at the bend of the hose.

Try suctioning clean water from a sink or bucket with the attachment removed from the hose. If the attachment is clogged, soak in hot tap water for 30 minutes and clean the end with an old toothbrush.

Here's a link to locate a BISSELL Authorized Service Center if you continue to have problems.

http://www.bissell.com/service-centers/?cid=ccsocial

If your looking at the front panel of the unit look on the left side of the bucket there is a cover for the optional hose attachment.

Cut out the plastic in the bucket where the hose attaches to allow the water through.

I have seen this many times on these models. I have had two of them do this to me.

First thing is make sure to clean the water bag out with hot soapy water. Remove the bottom cap of the bucket and clean it well. Many times dirt build up will collect and clog the unit. After the cap and bag are clean put the bucket back together. Fill the bag with cold water, hold it up in the sink or tub and press against the bottom part of the cap, there is a part that moves. If water comes out, the bag is cleaned.

next you will want to inspect the water intake section. Clean out this with a toothpick and cottonswab. Place the bucket back in and test it. If no water still flows then you need to take the bucket out and place the unit on its side. At the base of the unit behind the brush unit you will find the jets. Clean their holes and check the tubes. Make sure the tubes dont' feel like they are clogged. Place the unit upright and put the bucket in. Turn the unit on and tilt it backward, press the spray button while you knee down to see if water is spraying or dripping from the unit.

Many times the hoses of these will clog but this is NOT the only thing. Inside the unit there is a small drive belt that runs the pump. Your manual should show you where this part is located and how to check it, replace it if needed and what size is needed. I have had a belt snap that caused the water to stop pumping as well.

Hello,

There could be several problems that would cause the dirty water tank to be empty after you've cleaned the carpets. I'll try and walk you through each to help you diagnosis the problem.

Possible Problem #1: The dirt water tank lid may be the reason the machine is not sucking up the water. There is actually a gasket on the bottom of the lid where it connects to the actual tank itself. If the lid is not put back on properly (this is really easy to do, I've done this myself many times on my Hoover SteamVac), and the gasket is not sealing the lid to the tank, this will allow the suction to leak, greatly diminishing the suction power to **** the water back up. Try removing the lid and reinstalling it, making sure that it's put back on the correct way, and try to see if this fixed your problem.

Possible Problem #2: The Hoover SteamVac's like yours have a very poorly thought out design flaw to them on the attachment hose. Where the attachment hose connects into the SteamVac when the machine's handle is lowered to get underneath furniture and is close to the ground it puts a lot of stress on the hose where it connects into the machine (not the end the attachments go on, but the other end). This will cause the hose to tear at the stress point. This is a very common problem unfortunately, and I suspect might be the cause of your suction loss. To check this, remove the dirty water solution tank from the machine completely. Step on the handle release pedal to lower the handle part to the ground. Look at the lower part of the handle portion of the machine for where the hose enters into the handle section, then follow the hose to where it connects into the machine. Right at the end of the hose, before the hose cuff that's connected to the motor, inspect this part on all sides to see if you have a tear here. If you do, this is the reason the machine is not sucking water up off of the carpeting.

Possible Problem # 3. If neither of the first two possible problems were the source of your suction loss, try this one. Turn the machine upside down (you should probably remove both the clean water tank and dirty water tank before doing this, just to ensure that no water spills when you turn the machine over) so that the brushes are facing upwards. Look right behind the brushes for two red plastic tabs that are slightly sunken into the bottom housing of the machine. Pull these two tabs upward as far as they will go. There is a metal filter screen that will be exposed when you pull the tabs. Make sure that this screen is clear of debris. This screen protects anything from going into the motor, and if it has debris blocking it, this can cause the machine to loose suction.

Also make sure that there is nothing in the clear plastic suction channel on the top of the machine where you can see the water being sucked up. Sometimes if something gets stuck in this suction chamber, this can also cause the machine to loose suction.

I really hope that this helped you find the cause of your suction loss. If you were able to diagnosis this problem, and would like me to help you fix the cause of the suction loss, I'd be more then happy to now walk you through the repair as well. Please just use the Clarification Request form here on the same page, and I will then help you out with your repair. I just ask that if this repair was helpful to you, please help other Fixya members to find it, and rate the repair helpful by clicking the 4 Thumbs Up icons in the top corner of the repair.

Thank you very much,

Chris J.
GoVacuum

Press the handle release kick-button with your foot, extend the handle all of the way back, and take a look at the gap between the base of the unit and the handle/reseviour assembly. You should see several black hoses attached to the base and running up into the handle assembly. One of them (either the clean/solution hose or the dirty water return hose) might be cracked. Turns out that might be a common problem with this model. We had a similar problem with the dirty water return hose.

We opted to not repair our unit (terrible engineering!), but you might be able to do it yourself for the cost of the part and several hours of your time. Otherwise, seek out your certified Hoover repair center for more info.

Press the handle release kick-button with your foot, extend the handle all of the way back, and take a look at the gap between the base of the unit and the handle/reseviour assembly. You should see several black hoses attached to the base and running up into the handle assembly. One of them (the dirty water return hose) might be cracked. Turns out that might be a common problem with this model. We had the same problem.

Judging by the interference between the vacuum hose and the "dirty water return" hose, there is NO WAY those two hoses can exist together in that housing without causing the dirty water return hose can last for many full bends of the handle. We opted to not repair our unit, but you might be able to do it yourself for the cost of the part and several hours of your time. Otherwise, seek out your certified Hoover repair center for more info.

Check the little door at the back of the unit where the hose attachment plugs in. It has to be shut really tightly and it takes a quick fist smack on it to get mine to "click" and be shut. If that isn't sealed it could leak both clean and dirty water to the floor.

Also, take the dump tank off, check the filter (near the top where the dump tank connects on the machine side) is clear. Also make sure the rubber seal around the filter isn't loose or cracked. Then put the dump tank back on making sure the bottom is seated well first and then CLICK the top into place when you push it to the upright/in place position.

If you are using the hose attachment, make sure it is clicked into place tightly. I have to put one hand on the front of the machine to push toward the back while pushing the other hand on the hose to get it to click tightly in place. If it's not really snapped in there, it will leak.

Good luck!

I assume you've changed the flat belt and it's working o.k. So, the next thing to check is the bucket seat. When the bucket is set down into the machine, the bucket valve is opened by the center pin on the receiver in the floor of the machine. You should put clean water into the bucket and install it. Wait a couple of seconds and remove it. Inspect the receiver and see if there is any water in it. If not, check the valve in the bucket and make sure that the rubber seal is in place. Sometimes they come off and stay stuck in the receiver. This will not allow the valve to open. If the seal is stuck in the receiver, remove it and re-install it on the bucket valve and test again.
By the way, if there is no shampoo in the shampoo tank, and the mixture dial is set anywhere but off, the machine will not spray. The pump will suck air through the empty tank and will not pick up water from the main tank.
If there is water in the receiver after you remove the bucket, then the problem is likely in the heater. The heater is located in the center of the handle and you must open the handle by removing the hose storage rack and then the top of the handle. There are two screws behind the hose holder that are at the back/bottom of the handle and are recessed into the handle. Once the handle is open, the heater is obvious. You will find two clear hoses attached and they often become plugged at the connections, just inside the heater. You can clear this with a 1/8" drill bit. Remove the hoses and take the bit in you hand and gently insert and rotate. Once cleared, replace the hoses and reassemble. I hope this helps. Be careful. These machines are a maze of hoses and valves and can be difficult to reassemble. Be very observant whenever taking one apart.
One more thing. I have seen instances where the screws that hold down the hood in the area of the tank have broken through the plastic and will lift enough that the tank will not sit down far enough to allow the valve to open. Check here, too.
I hope this helps.

Don't listen to Solution #1, it is simply NOT correct. This is the correct answer:

As you stated, you already know where the water hose connection is. It is under the easily visible port cover on the top of the base.

What is NOT easily visible is the connection for the vacuum hose. That's because the machine needs to be "reconfigured" before the hose can be attached. To "reconfigure" the machine:
1) Remove the cover off the waste water tank and notice how things appear--it will soon be important.
2) Find and remove the "panel" on the front of the waste water tank by sliding it straight up and out.
3) Replace the panel with the connector by sliding it straight down. When finished the top should look something like it did in step 1). This assures that the dirty water will be vacuumed into the waste water tank.
Done!