Question about Palm LifeDrive Handheld

Lost all contacts, memos, tasks, after LifeDrive Update 1.0

This morning I downloaded LifeDrive Update 1.0, and when I did a HotSync afterwards, I got an error message saying, Handheld Tasks application database version not supported. Handheld Notes application database version not supported. Now my contacts, memos, tasks, calendar entries and possibly other items are all gone!! This is the core data that is the reason why I use a PDA! I would be totally distraught, except that the data does still seem to exist in Outlook on my PC. I am running Outlook 2002, SP3 on a WinXP machine. Can anyone help to fix this problem? thanks.

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473 Answers

Well, I still don't know what happened, but things seem to be fixed. Just in case anyone else runs into this problem, here's what happened: Initial problem (recap): - on first HotSync after setting Quick Install to install the LifeDrive Update 1.0, the log showed the following error messages: Handheld Tasks application database version not supported. Handheld Notes application database version not supported. (Update 1.0 was installed successfully.) - after HotSync, all contacts, calendar data, tasks, and memos (i.e. all data synchronized with Outlook) were gone from the LifeDrive - subsequent HotSyncs produced the same error messages and did not restore data. Next day: - fresh HotSync synchonized other data, but not Outook data, HOWEVER - no error messages appeared this time (don't know what changed - neither PC nor handheld had been rebooted in the mean time) - used HotSync setup in Palm Desktop to set Desktop to overwrite Handheld for all Outlook data - it worked. Outlook data restored on Handheld. I don't understand what happened, but at least it was easier than doing a hard reset and then restoring everything.

Posted on Sep 12, 2005

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473 Answers

Posted on Sep 12, 2005

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