Follow the steps given below and check for the results
=== Cleaning the ink Cartridges ===
Even if the cartridge is new, follow the steps below to clean the print cartridge contacts. Print cartridges have a substance on the contacts to keep them from corroding during storage that may cause poor electrical contact between the print carriage and the print cartridge.
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Verify that the product is turned on.
NOTE:
If the HP product is not turned on, you will not be able to remove the print cartridges.
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Open the unit to access the print cartridges.
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After the print carriage (the part that holds the print cartridges) stops moving, unplug the power cord without turning off the unit using the power button. If you turn the unit off the print cartridges will be capped to prevent them from drying out and you will not be able to remove them. You must unplug the power cord to prevent the print carriage from moving.
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Remove both print cartridges.
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Verify that the part number on the cartridge is the correct part number for the unit.
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Using a cotton swab or lint free cloth (like a coffee filter) lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the cartridge.
Figure 1: Electrical contacts
NOTE:
When an all-in-one is used frequently for black and white printing but infrequently for color printing (for example, an all-in-one that is used primarily as a fax machine), the color cartridge will still eventually fail and need to be replaced. The pins in the print carriage can cause dents on the contact points of the color cartridge over time (usually between six and twelve months).
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Wipe the contacts with a dry, cotton cloth, as shown, to dry the contacts and finish cleaning.
Figure 2: Wiping the contacts
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Reinsert the cartridges and lock them in place.
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Close the top cover or access door and plug in the power cord.
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If the error continues, repeat these steps. If further cleaning fails to clear the error, proceed to "Step two: Cleaning the print carriage contacts" below.
Step two: Cleaning the print carriage contacts
Have the following materials available to clean the print carriage contacts:
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Cotton swabs or any soft material that will not come apart or leave fibers.
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Distilled, filtered, or bottled water (tap water may contain contaminants that can damage the print cartridges)
CAUTION:
Be careful not to get ink on hands or clothing.
Do the follow to clean the cartridge contacts inside the product:
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If the unit is off, turn it on.
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Open the unit to access the print cartridges.
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After the print carriage stops moving, unplug the power cord. Do not turn the unit off before unplugging the power cord.
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Remove both print cartridges.
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Using a cotton swab or cloth lightly moistened with distilled, filtered, or bottled water, clean the electrical contacts of the print carriage as shown below.
Figure 3: Cleaning the carriage contacts (your model may look slightly different)
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On models equipped with locking latches, lower the latches.
Figure 4: Latches in the lowered position (your model may look slightly different)
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Wait five minutes for the contacts to dry and then plug in the power cord. The unit will begin to reinitialize. Wait until the process is complete before proceeding.
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Reinsert the print cartridges when prompted and then close the top cover or access door.
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If the message recurs, replace the print cartridge indicated by the message.
If you are using refilled or remanufactured cartridges or non-HP cartridges, replace them with new HP cartridges. HP cannot guarantee that refilled or non-HP cartridges will function correctly in HP products.
If a new HP ink cartridge is defective, return it to the place of purchase with the receipt, or contact HP to obtain a replacement.
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If the problem still exists, replace both print cartridges. Since the cartridges are electronically connected through the printed circuit board, the cartridge not indicated in the message might be the causing the failure
If the issue still persists then try the following steps to identify the problem ink cartridge
1. Remove both the ink cartridges
2. Insert the Color ink cartridge first and close the ink access door
3. Check if you are getting any error message or the ink cartridge light is blinking
4. Now remove the color ink cartridge and then insert the black ink cartridge and close the ink access door
5. Check if you are getting any error message or the ink cartridge light is blinking
Replace the problem ink cartridge anc then check
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