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Windows XP, Palm m130, & Outlook 2003 - Sync problem

I just switched to Windows XP and now my Palm to Outlook sync doesn't work -- I've been on the website and done all that is recommended, to no avail. When I hit Sync on my cradle -- my computer makes a "ding-ding" noise -- a much lower tone than the little jingle it plays during a successful sync. The sync attempt seems to continue, and after a few moments the computer dings again and the palm says "The connection between your handheld computer and the desktop could not be established. pelase check your setup and try again." Any ideas?

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Anonymous

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I posted this same problem 8/11. I am confused with reference to USB when we are using a serial connection. For me the problem happened with IE service Pack 2 XP update. All things were the same one day to the next, but I get this same message - unable to connect. My troubleshooting was to download the latest versions of desktop and OS for Palm, but I can't get the new OS to the palm without being able to hot sync. I would like to do a system restore to the date before the upgrade so I could at least sync the new OS to the palm. Corporate guides prevent me from doing that.

Posted on Sep 12, 2005

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Anonymous

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It sounds like the computer is noticing the USB activity (from when you hit the HotSync button) but for some reason it can't find the correct information/driver. I'd first try a soft reset (stick a paper clip or the end of your stylus may screw off to reveal a pin, in the hole at the back of your palm) Don't worry, it won't delete your info UNLESS YOU HOLD DOWN THE POWER BUTTON (SO DON'T). Once it's booted back up, try the hotsync again. If that doesn't work, you may need to find the usb driver for your palm and reinstall it. This could just be copying a file from disc, or reloading your Palm Software. Good luck

Posted on Sep 12, 2005

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