HOTSYNC REQUIRES RESET

If the new one won't pick up your old files you need to go onto the desktop app and export the data. then create a new id on the new palm. It should now hotsync with the new blank id. Now go back to the desktop and import the files from the other id. Hotsync again and you should have them on your palm.

Here are a few things to try:
Check that the HotSync icon in showing in the system tray (bottom right hand side of the screen, next to the time).
Check that USB connections are enabled in HotSync - In HotSync V7.0.2, Right click the hotsync icon in the system tray, Click "Settings...". Click "Connections" on the menu on the left hand side and ensure that the USB option is checked.
Try rebooting your PC and also resetting the device (use a paper clip to reset the device).
You could also try reinstalling Palm Desktop, maybe even remove Palm Desktop, reboot, then reinstall Palm Desktop.

I think this can help you:

Treo 650 only


A zero out reset will regress a device that has non-volatile memory to its factory-fresh state. When done correctly, it completely rewrites your device's internal memory with zeros and ones, ensuring that any data is expunged. It should be used only if you want all information completely obliterated (example: you're selling your handheld, or you're sending it in for repair, and want to protect your privacy). Tungsten E2 note: a hard reset (above) produces the same results as a zero out reset - completely rewrites data on internal memory. No need to perform the steps below. Warning: A zero out reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a zero out reset unless you want to eradicate everyting.

HotSync note: Some third-party applications change the way your device backs up data. Other third-party applications do not back up data. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.
There are two ways to perform a zero out reset.

1. Read through these instructions before attempting the reset. We made this method of zero out reset extremely awkward to perform, so that it would not happen by accident. You may need the help of a dextrous friend if you find it too difficult to do by yourself.
2. Connect your device to its HotSync cable or cradle. The HotSync cable does not need to be connected to your PC, and it does not need to be connected to power.
3. Press and hold the Power button and UP on the 5-way navigator.
4. While continuing to hold Power and UP, press and hold the HotSync button on the HotSync cable or cradle. As you press HotSync, make sure your other finger doesn't slide to LEFT or RIGHT on the 5-way navigator; it needs to be exactly on UP during the entire process. Although you are pressing the HotSync button, a HotSync operation should not begin.
5. While continuing to hold Power, UP and HotSync, press and release the RESET button on the back panel of your device (where's the reset hole?). This is very difficult to do with only one person; you may wish to hold the stylus in your mouth and use your hands to press Power, UP and HotSync.
6. Release Power, UP and HotSync.
7. If you did this reset correctly, the screen of your device will go blank, and you will not be able to turn it on. The charging LED will not light up, even if it's connected to power. It will appear to be "dead." (any other activity — such as the Palm OS logo or a rainbow-colored Boot Log screen appearing — means the reset was performed incorrectly; try again)
8. Your device will appear "dead" for several minutes (up to 10 minutes). During this time, your device's internal memory is being reformatted. If your device doesn't appear "dead" for several minutes with the screen completely blank, the zero out reset was performed incorrectly; try again.
9. After several minutes, your device will "wake up" and the Palm and Palm Powered logos will appear as if you had performed a hard reset. Eventually, you'll be taken to a series of screens to calibrate the touchscreen and set date & time.
   
10. If you want your handheld to remain in factory state, stop here. If you want to restore data to your device, follow the steps for recovering after a hard reset (a zero out reset is a special type of hard reset).

Quick Erase, Secure Erase
LifeDrive only When you perform a hard reset on a LifeDrive mobile manager, you will see two options on the reset screen: Quick Erase and Secure Erase. Both of these are types of hard reset. Quick Erase: Perform a Quick Erase reset for a regular hard reset, to get your device to wake up and respond again. This eliminates user information on the drive in such a way that there is no info available to anyone using the device. A Quick Erase reset takes approximately 5 minutes.
Secure Erase: Perform a Secure Erase reset if you are turning the device over to a new owner. A Secure Erase helps prevent your files from being restored or recompiled by a new owner who might remove the hard drive and use a drive reader to access your information. This completely deletes all user info on the drive. A Secure Erase reset takes about 30 minutes.
Note: If you use a password to protect your device, you must do a Secure Erase when you hard reset your device; the Quick Erase option does not appear on the reset screen.

1. Slide the power switch to the right and hold it in that position.
2. While holding the switch to the right, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button on the bottom of your device.
3. Wait for the reset screen to appear (it will say "Warning, Erase all data?"). Then release the power switch.
4. Choose your type of reset:
   • Press Up on the 5-way navigator to perform a Quick Erase (5 minutes)
   • Press Down to perform a Secure Erase (30 minutes).
5. During the reset process, a status screen appears with the words "Quick Erase" or "Secure Erase" and a progress bar, followed by screens showing the Palm, Palm Powered and LifeDrive logos.
6. Then you will be prompted to tap the screen to align the digitizer and select the language you want to use on your device. A screen appears showing the Palm logo and a progress bar.
7. When the "Welcome: Setup your device" screen appears, the hard reset is complete. Follow the onscreen instructions to set up your device.

You might need to install the NavMan T5 update (not the Palm T5 update!) before it'll work on your LifeDrive. Dunno, but try it without first.

You might need to install the NavMan T5 update (not the Palm T5 update!) before it'll work on your WifeDrive. Dunno, but try it without first.

Check last installs. I had similar problems with my T5. It followed ..at different times the installation of a Documens to go upgrade (7.006) and a Skyscape text reinstall after a hard reset. After some work with their help desk, got both problems resolved. Basic principle: When that happens remove the last program installed or relabel your backup file and then do a hard reset. Add back porgrams one at a time until problem re appears .. then go to developer for help with that one.

I had the same problem. I had to do a hard reset, delte the backup folder on the computer, delete the profile and then reinstall the software. No it HotSync without reset.

Try looking at (from the main applications menu) Preferences, then Security. I have a T5, so the operating system is likely different, but there are two passwords there that can be enabled...password and quick unlock. I know if I push the hotsync button on my cable to sync before I unlock the T5, it will prompt me for a password. You can also try making sure you are logged in and have access to your Treo "before" hitting the hotsync button. On the T5, if I'm already on the T5 and hotsync I don't get prompted for a password. If this is totally off-base due to the differences in the T5 and Treo, I apologize for the confusion.

I went to the MY COMPUTER folder, clicked open PROGRAM FILES, open PALMONE folder, open the username folder and deleted the back-up files. However, before I did this I deleted all of the problems dates in the PC calendar and set the hotsync to PC overrides handheld. While this works, unfortunately I have found that I need to do it every once in a while which is very disappointing. It seems that Windows does not operate seamlessly with the Palm T5. I find that the hotsync crashes 50% of the time forcing me to reset my Palm T5. No information is lost, but it is really a pain in the *** to have to do so often. Versamail hotsync sometimes freezes on the handheld, but that is another issue which I have managed to fix much in the same way as describe above.

I tried all the suggestions that were offered and gave up. But then out of pure craziness I loaded the treo 600 CD that came with my Treo 600 out of curiosity. It loaded and the MS Office 2003 conduits loaded nicely and the problem appears to be solved for now. So I tested and it the Tungsten E Hotsync's feature all appear to be okay. I'm not sure if this is the best solution but it solved a very frustrating problem. The version of Hotsync that loaded is 4.1.0. Hope this helps.