Question about AT&T 650530003417 Cordless Phone

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My att cordless phone mics went dead - on all three handsets!!! People call in, I can hear them and they can hear me. I call out, I can hear them but they cannot hear me. Any fixes? Phones are barely 3 months old.

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It's not that the handsets have bad mics, the problem is in the base unit. That's what's sending audio into the phone line, and something has gone wrong there. Try unplugging the power from the base and give it a minute, then reconnect the power. This will allow the computer inside to reset and may straighten out the trouble. If it doesn't, you're probably best off replacing the system.

AT&T doesn't say anything on their site about service, just to call their Customer Support and Service Center at 1-800-222-3111 for more information. If your phone is out of warranty, it's probably easier and maybe less expensive to buy new.

Posted on Jul 28, 2011

Testimonial: "Thanks! this answer is close to what the customer support tech at ATT said. "

  • sarahpend Jul 28, 2011

    I had actually tried unplugging the base for 3 minutes early on, to no avail.

    The customer support at ATT was superb - they told me to unplug the base AND also disconnect all the batteries in each phone. Then since I called from a cheap phone I bought at the dollar store, she called my cell phone and stayed on that line with me while I plugged the base back into the main phone outlet and tested it.

    Awesome that I didn't have to spend another $80 on phones after only 3 months. Thanks to the expert here as well, but for those who may read this you sometimes obviously have to disconnect the batteries inside each phone as well to totally complete a reset.

  • Jul 29, 2011

    Very interesting! Thanks for your comment, which I'll add to my notes. I've never run across a single handset causing a system-wide trouble like that. I'm glad to hear AT&T gave such good service. Thanks also for your kind rating.

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